Avaya 2420, EU24 manual Contents

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Contents - Page iii

Display Mode

24

Function Key Programming

25

Shorthand Programming Mode

26

Longhand Programming

27

Display Key Features

28

Dial (#)

28

Group (#)

28

User (#)

28

Absnt - Set Absent Text

30

Acct - Account Code Entry (!)

30

AD - Abbreviated Dial (!)

30

Admin - Self-Administer (!)

30

Apear - Appearance

31

AutCB - Automatic Callback (!)

31

Busy - Busy

31

BusyH - Busy On Held

31

CFrwd - Call Forwarding All (!)

32

ClrCW - Clear CW

32

CnfRV - Conference Meet Me

32

Conf+ - Conference Add

32

CPark - Call Park (!)

33

CPkUp - Call Pickup (!)

33

CWOff - Call Waiting Off

33

CWOn - Call Waiting On

34

CWSus - Call Waiting Suspend

34

DCW - Dial CW

34

Dir - Directory (!)

34

Dirct - Dial Direct

35

DNDOn - Do Not Disturb On

35

DNDOf - Do Not Disturb Off

35

DNDX+ - Do Not Disturb Exception Add

35

DNDX- - Do Not Disturb Exception Delete

35

DPkUp - Directed Call Pickup (!)

36

Drop - Drop (!)

36

DTone - Secondary Dial Tone

36

Emrgy - Dial Emergency

36

Flash - Flash Hook (#)

36

FolTo - Follow Me To

37

FwBNo - Forward On Busy Number

37

FwBOn - Forward On Busy On

37

FwBOf - Forward On Busy Off

38

FwdH+ - Forward Hunt Group Calls On

39

FwdH- - Forward Hunt Group Calls Off

39

FwdNo - Forward Number

39

FwdOf - Cancel All Forwarding

39

FwNOn - Forward On No Answer On

40

FwNOf - Forward On No Answer Off

40

FwUOn - Forward Unconditional On

40

FwUOf - Forward Unconditional Off

40

GrpPg - Group Paging (!)

41

HdSet - Headset Toggle (!)

41

Here- - Follow Me Here Cancel

41

Here+ - Follow Me Here

41

HfAns - Internal Auto-Answer (!)

41

HGEna - Hunt Group Enable

42

HGDis - Hunt Group Disable

42

HGNS+ - Set Hunt Group Night Service (!)

42

HGNS- - Clear Hunt Group Night Service

43

HGOS+ - Set Hunt Group Out of Service

43

HGOS- - Clear Hunt Group Out of Service

43

Hold - Hold Call

43

HoldCW - Hold Call Waiting

44

IAuto - Automatic Intercom

44

ICSeq - Set Inside Call Sequence

44

IP Office 2420 + EU24 User’s Guide

Contents - Page iii

40DHB0002UKEG – Issue 4 (9th February 2004)

 

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Contents IP Office Contents Contents Iv Contents Index Overview 2420 TelephoneCall Coverage Appearance Call Appearance KeysBridged Appearance Line AppearanceCall Appearance/Function Key Icons System FeaturesClearing a Call Basic Call Handling FeaturesAnswer a Call Making a CallTo end a speakerphone call Headset WorkingSpeakerphone To clear a headset callHold Speed DialRedial MuteTransfer ConferenceMessage Overview of Speed Dials Speed DialsEditing a Speed Dial Using Speed DialsDialing a Speed Dial Number Deleting a Speed DialAdding a New Speed Dial Overview of the Call Log Using the Call LogSaving a Call Log Entry to Your Speed Dial List Using the Call LogViewing the Call Log Making Calls from the Call LogSetting Which Calls are Logged Deleting a Call Log EntryErasing All Logged Calls Overview of 2420 Options Changing the 2420 OptionsTo change the ring pattern Adjusting the Display ContrastSelecting Personalized Options Ring OptionsDefault Phone/Erase All Settings Call Log SetupUsing Self Test Selecting the Display ModeLanguage Changing Key LabelsAutomatic Gain Control AGC Changing the labels of the Function Keys Programming Your Own FeaturesFunction Keys Overview of the Function KeysTo change the Display Mode Display ModeNormal Mode Call Center ModeName Description Toggles Data Function Key ProgrammingShorthand Programming Mode Admin PagesAdmin1 Longhand Programming Feature on ButtonUser # Display Key FeaturesDial # Group #AD Abbreviated Dial Admin Self-AdministerAbsnt Set Absent Text Acct Account Code EntryBusyH Busy On Held Apear AppearanceAutCB Automatic Callback Busy BusyConf+ Conference Add CFrwd Call Forwarding AllClrCW Clear CW CnfRV Conference Meet MeCWOff Call Waiting Off CPkUp Call PickupDir Directory CWOn Call Waiting OnCWSus Call Waiting Suspend DCW Dial CWDNDX+ Do Not Disturb Exception Add Dirct Dial DirectDNDOn Do Not Disturb On DNDOf Do Not Disturb OffEmrgy Dial Emergency DPkUp Directed Call PickupDrop Drop DTone Secondary Dial ToneFwBOf Forward On Busy Off FolTo Follow Me ToFwBNo Forward On Busy Number FwBOn Forward On Busy OnFwdNo Forward Number FwdOf Cancel All ForwardingFwdH+ Forward Hunt Group Calls On FwdH- Forward Hunt Group Calls OffGrpPg Group Paging FwNOf Forward On No Answer OffFwUOn Forward Unconditional On FwUOf Forward Unconditional OffHfAns Internal Auto-Answer Here- Follow Me Here CancelHdSet Headset Toggle Here+ Follow Me HereHGNS- Clear Hunt Group Night Service HGEna Hunt Group EnableHGDis Hunt Group Disable HGNS+ Set Hunt Group Night ServiceIAuto Automatic Intercom HGOS- Clear Hunt Group Out of ServiceHold Hold Call HoldCW Hold Call WaitingInclu Dial Inclusion Login Extn LoginICSeq Set Inside Call Sequence IDial Dial IntercomOCSeq Set Outside Call Sequence Logof Extn LogoutMusic Hold Music NATim Set No Answer TimePhyEx Dial Physical Extension by Number Park Park #Park Call Park to Other Extension PCall Priority CallPickM Call Pickup Members PickG Call Pickup GroupQueue Call Queue RBak+ Ringback When FreeProg Abbreviated Dial Program Quota Clear QuotaRelay Relay Pulse RBak Cancel Ringback When FreeRBSeq Set Ringback Sequence Recor Call RecordRide Ride Call Rely- Relay OffResum Resume Call Rtriv Retrieve CallRngOf Ringer Off SAC Send All CallsSpres AD Suppress Steal Call Steal SusCW Suspend CWSuspe Suspend Call VMRB- Voicemail Ringback Off Timer TimerTmDay Time of Day Toggl Toggle CallsWUTim Set Wrap Up Time VMCol Voicemail CollectVMOff Voicemail Off VMOn Voicemail OnAnswering Calls System FeaturesIntroduction Making CallsDo Not Disturb Call WaitingCall Forwarding Diverting CallsVoicemail Default Feature CodesEU24 Overview ConnectionKey Viewing the Alternate Display Using the EU24 Expansion ModuleSelecting a Call Appearance/Feature Button Understanding Call Appearance/Feature Button Status IconsConference IndexIndex
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2420, EU24 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.