Avaya EU24, 2420 manual Telephone, Overview

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Page 6 - Overview of the 2420

The 2420 Telephone

The 2420 Telephone

Overview of the 2420

This guide covers the use of the Avaya 2420 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with Level 3.0 software and the 2410 telephone’s software running at REL:4.00 or higher (see Using Self Test on page 21). The diagram below shows the main 2420 telephone features.

1.Display, Call Appearance and Function keys: Call Appearance Keys allow the user to handle multiple calls and the display shows call information. System functions (allocated by your System Administrator) can also be displayed. See Call Appearance Keys on page 7 and Function Keys on page 23.

2.Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing.

3. Previous/Next Page: Move through the different pages of the call handling, speed dials and call log screens. Also used to move the cursor during data entry.

4. Messages: Access the user's mailbox.

5.Call Handling Buttons: See Basic Call Handling Features on page 9.

Hold: Place call on hold.

Transfer: Transfer call.

Conference: Conference held calls.

Drop: Drop call.

Redial: Redial last number dialed.

6.Dial pad: Standard 12-button pad for dialing telephone numbers.

7. Volume Controls: Adjust the speaker, handset, headset, or ringer volume depending on which is currently in use.

8. Mute: Turns the microphone on/off. When Mute in use, the associated light is on and the caller cannot hear you.

9. Headset: Switches from handset to headset. The light associated with this button turns on when the headset is active.

Page 6 - Overview of the 2420

IP Office 2420 + EU24 User’s Guide

Overview of the 2420

40DHB0002UKEG – Issue 4 (9th February 2004)

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Contents IP Office Contents Contents Iv Contents Index 2420 Telephone OverviewLine Appearance Call Appearance KeysBridged Appearance Call Coverage AppearanceSystem Features Call Appearance/Function Key IconsMaking a Call Basic Call Handling FeaturesAnswer a Call Clearing a CallTo clear a headset call Headset WorkingSpeakerphone To end a speakerphone callMute Speed DialRedial HoldTransfer ConferenceMessage Speed Dials Overview of Speed DialsDeleting a Speed Dial Using Speed DialsDialing a Speed Dial Number Editing a Speed DialAdding a New Speed Dial Using the Call Log Overview of the Call LogMaking Calls from the Call Log Using the Call LogViewing the Call Log Saving a Call Log Entry to Your Speed Dial ListSetting Which Calls are Logged Deleting a Call Log EntryErasing All Logged Calls Changing the 2420 Options Overview of 2420 OptionsRing Options Adjusting the Display ContrastSelecting Personalized Options To change the ring patternSelecting the Display Mode Call Log SetupUsing Self Test Default Phone/Erase All SettingsLanguage Changing Key LabelsAutomatic Gain Control AGC Overview of the Function Keys Programming Your Own FeaturesFunction Keys Changing the labels of the Function KeysCall Center Mode Display ModeNormal Mode To change the Display ModeFunction Key Programming Name Description Toggles DataShorthand Programming Mode Admin PagesAdmin1 Feature on Button Longhand ProgrammingGroup # Display Key FeaturesDial # User #Acct Account Code Entry Admin Self-AdministerAbsnt Set Absent Text AD Abbreviated DialBusy Busy Apear AppearanceAutCB Automatic Callback BusyH Busy On HeldCnfRV Conference Meet Me CFrwd Call Forwarding AllClrCW Clear CW Conf+ Conference AddCPkUp Call Pickup CWOff Call Waiting OffDCW Dial CW CWOn Call Waiting OnCWSus Call Waiting Suspend Dir DirectoryDNDOf Do Not Disturb Off Dirct Dial DirectDNDOn Do Not Disturb On DNDX+ Do Not Disturb Exception AddDTone Secondary Dial Tone DPkUp Directed Call PickupDrop Drop Emrgy Dial EmergencyFwBOn Forward On Busy On FolTo Follow Me ToFwBNo Forward On Busy Number FwBOf Forward On Busy OffFwdH- Forward Hunt Group Calls Off FwdOf Cancel All ForwardingFwdH+ Forward Hunt Group Calls On FwdNo Forward NumberFwUOf Forward Unconditional Off FwNOf Forward On No Answer OffFwUOn Forward Unconditional On GrpPg Group PagingHere+ Follow Me Here Here- Follow Me Here CancelHdSet Headset Toggle HfAns Internal Auto-AnswerHGNS+ Set Hunt Group Night Service HGEna Hunt Group EnableHGDis Hunt Group Disable HGNS- Clear Hunt Group Night ServiceHoldCW Hold Call Waiting HGOS- Clear Hunt Group Out of ServiceHold Hold Call IAuto Automatic IntercomIDial Dial Intercom Login Extn LoginICSeq Set Inside Call Sequence Inclu Dial InclusionNATim Set No Answer Time Logof Extn LogoutMusic Hold Music OCSeq Set Outside Call SequencePCall Priority Call Park Park #Park Call Park to Other Extension PhyEx Dial Physical Extension by NumberPickG Call Pickup Group PickM Call Pickup MembersQuota Clear Quota RBak+ Ringback When FreeProg Abbreviated Dial Program Queue Call QueueRecor Call Record RBak Cancel Ringback When FreeRBSeq Set Ringback Sequence Relay Relay PulseRtriv Retrieve Call Rely- Relay OffResum Resume Call Ride Ride CallRngOf Ringer Off SAC Send All CallsSpres AD Suppress Steal Call Steal SusCW Suspend CWSuspe Suspend Call Toggl Toggle Calls Timer TimerTmDay Time of Day VMRB- Voicemail Ringback OffVMOn Voicemail On VMCol Voicemail CollectVMOff Voicemail Off WUTim Set Wrap Up TimeMaking Calls System FeaturesIntroduction Answering CallsDiverting Calls Call WaitingCall Forwarding Do Not DisturbDefault Feature Codes VoicemailEU24 Overview ConnectionKey Understanding Call Appearance/Feature Button Status Icons Using the EU24 Expansion ModuleSelecting a Call Appearance/Feature Button Viewing the Alternate DisplayIndex ConferenceIndex
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2420, EU24 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.