Basic Call Handling Features, Answer a Call

Avaya 2420, EU24 manual Basic Call Handling Features, Answer a Call, Making a Call, Clearing a Call

Answer a Call

Basic Call Handling Features - Page 9

Basic Call Handling Features

Answer a Call

When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance.

To answer an incoming call:

Do one of the following:

•If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone on page 10).

•If you are active on a call already, place the active call on hold (Hold on page 11), and then answer the incoming call.

•If the call appearance for the ringing call is not displayed on the current screen

page, use to return to the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding call appearance button.

Making a Call

You can make calls from the 2420 telephone using a variety of methods as follows:

To manually make a call:

1.Dial the required number on the key pad (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call.

2.Adjust speakerphone volume as necessary.

•To change the volume use the and buttons. The display shows the volume level. (There are eight volume levels.)

3.If the call is not answered, you can clear the call by pressing Speaker or

Drop or

4.When the call is answered, either speak or pick up the handset and speak to the called party.

To automatically make a call:

Do any of the following:

•Press Redial and a call appearance key to have the 2420 telephone dial the last number that you dialed.

•Access the Call Log and initiate a call to a specific entry. See Using the Call Log on page 17.

•Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Speed Dials on page 13.

•When the call is answered, either speak or pick up the handset and speak to the called party.

Clearing a Call

To clear an established call either:

1.Replace the handset or

2.Press Drop. You will hear dial tone, unless you are in ‘call centre mode’ when you will then hear silence (see Display Mode on page 24).

IP Office 2420 + EU24 User’s Guide	Basic Call Handling Features - Page 9
40DHB0002UKEG – Issue 4 (9th February 2004)	Answer a Call

2420, EU24 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.