Samsung FTQ352IWUX/ZAM manual Troubleshooting, Problem Possible Cause Solution, Code Cause

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troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM		POSSIBLE CAUSE				SOLUTION

The range is not		The appliance has been installed			•	Place the oven rack in the center of the
level.		improperly.				oven. Place a level on the oven rack.
						Adjust the leveling legs at the base of the
						range until the oven rack is level.
					•	Insure the floor is level and strong and
						stable enough to adequately support the
						range.

		The floor is sagging or sloping.			•	Contact a carpenter to correct the
						situation.

		The kitchen cabinets are not			•	Insure the cabinets are square and provide
		properly aligned and make the				sufficient room for installation.
		range appear to be not level.

The appliance		The kitchen cabinets are not			•	Contact a builder or installer to make the
must be accessed		square and built too tightly in to the				appliance accessible.
for servicing and		appliance.
cannot be moved
cannot be moved		The carpet is interfering with			•	Provide sufficient space so the range can
easily.		movement of the range.				be lifted over the carpet.

The oven control		You have a function error code.			•	Press the CLEAR/OFF pad and restart
beeps and displays						the oven. If the problem persists,
an F error code.		CODE	CAUSE			disconnect all power to the range for at
		-SE-	Shorted key			least 30 seconds and then reconnect the
		E-27	oven sensor opened			power. If this does not solve the problem,
		E-28	Oven sensor shorted			call for service.
		E-08	Oven heating error
		E-0A	Oven heating over
		E-0E	Door locking error

The surface units		Improper cookware is being used.			•	Use pans which are flat and match the
will not maintain						diameter of the surface unit selected.
a rolling boil or
a rolling boil or		In some areas, the power (voltage)			•	Cover the pan with a lid until the desired
will not cook fast		may be low.				heat is obtained.
enough.
The surface units		A fuse in your home may be blown			•	Replace the fuse or reset the circuit
will not turn on.		or the circuit breaker tripped.				breaker.

		The cooktop controls are set			•	Check to see the correct control is set for
		improperly.				the surface unit you are using.

The surface unit		This is normal. The unit is still on and hot.
stops glowing when
changed to a lower
setting.

50_ Troubleshooting

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Contents Electric Range Features of your new range Latest in heat-distribution technologyImportant safety instructions Safety SymbolsFor Your Safety Never use your appliance for warming or heating the roomChild safety Surface Cooking Units Oven SELF-CLEANING Ovens When flaming foods under the hood, turn the fan on Disposing of the packaging materialContents WHAT’S Included with Your Range Introducing your new rangeOverview Before Cooking Surface cookingAbout the radiant surface elements During CookingCooking areas Hot surface indicatorLocation of the radiant surface elements and controls Dual surface unit control knob left front, right front Recommended settingsSingle surface unit control knob left rear, right rear Press the Warming Center ON/OFF pad Using the warming centerSurface warmer will not glow red like the cooking elements LevelCorrectincorrect Using the Proper CookwareChoosing the Proper Cookware Preventing stains CleaningPreventing marks and scratches Preventing other damageUsing the warming drawer About the warming drawerLow Medium High TyPE of Food Turning the Warming Drawer on or OFFLevels Operating the oven Oven Control PanelHow to change between a 12-hour and 24-hour display Setting the ClockHow to set the clock Press the SET/START or Clock AM/PM padHow to set the timer Minimum and Maximum SettingsSetting the Kitchen Timer Feature Minimum MaximumOven rack positions Using the Oven RacksBefore using the racks Baking layer cakesBaking How to set the thermostatHow to adjust the thermostat while cooking Tips for convection baking How to set the oven for convection bakingConvection Baking Cookies Recommended convection baking guidePie BreadsHow to set the oven for convection roasting Convection RoastingPoultry Recommended convection roasting guidePork LambHow to set the oven for timed cooking Timed CookingDelay Timed Cooking How to set the oven for delay timed cookingBroiling Using the broil panHow to set the oven for broiling Broil stop positionRecommended broiling guide How to recall a setting Using the Custom Cook FeatureHow to record a recipe setting How to set the oven for proofi ng ProofingTurning the Oven Light on and OFF Using the Keep Warm FunctionHow to use the keep warm feature Hour energy saving Extra FeaturesFahrenheit or Celsius temperature selection Convection auto conversion feature Thermostat adjustmentSound on/off Control lockoutSetting the Sabbath For use on the Jewish Sabbath & HolidaysMaintaining your appliance SELF-CLEANINGBefore a self-cleaning cycle How to turn off the self-cleaning feature How to set the oven for self-cleaningHow to delay the start of self-cleaning After a self-cleaning cycleAfter a steam-cleaning cycle STEAM-CLEANINGHow to set the oven for steam-cleaning Cleaning stainless steel surfaces Care and Cleaning of the OvenCleaning painted parts and decorative trim Oven ventOven door Cleaning the broil pan and insertOven racks Removing burned-on residue Care and Cleaning of the Glass CooktopNormal daily use cleaning Removing heavy, burned-on residueRemoving metal marks and scratches Cleaning the cooktop sealCleaning sugary spills and melted plastic Potential for permanent damage to the glass surface Removing and Replacing the Oven Door How to remove the door How to replace the door Locked position Unlocked positionRemoving and Replacing the Warming Drawer How to remove the warming drawerHow to replace the warming drawer Unlocked position Locked positionChanging the Oven Light Code Cause TroubleshootingProblem Possible Cause Solution Cooktop AreasDiscoloration on Frequently cycles onCleaning cycle Temperature is tooSelf-clean Not open after a Self-cleaning cycleBurning or oily odor Oven not clean afterSteam from the vent Emitting fromPage Page Questions or COMMENTS?

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