Heat & Glo LifeStyle SUPREME-N-I30AU Troubleshooting, IntelliFire Plus Ignition System

Page 53

13 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified technician. Contact your dealer to arrange a service call by a qualified technician.

A. IntelliFire Plus™ Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. Pilot won’t light.

A. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

The ignitor/module

 

connected to correct terminals on module and pilot assembly.

makes noise, but no

 

 

B. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from mod-

spark.

 

shorts in the wiring.

ule to pilot assembly. Verify connections underneath pilot assembly

 

 

are tight; also verify igniter and flame sense wires are not grounding

 

 

out to metal chassis, pilot burner, pilot enclosure, mesh screen if

 

 

present, or any other metal object.

 

 

 

 

C. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

2. Pilot won’t light,

A. No power, transformer installed

Verify that transformer is installed and plugged into module. Check

there is no noise or

incorrectly, or depleted batteries.

voltage of transformer at connection to module. Acceptable read-

spark.

 

ings of a good transformer are between 6.4 and 6.6 volts AC. Bat-

 

 

tery power supply voltage must be at least 4 volts. If less than 4

 

 

volts, replace batteries.

 

 

 

 

B. A shorted or loose connection in

Remove and reinstall the wiring harness that plugs into module.

 

wiring configuration or wiring har-

Verify there is a tight fit. Verify pilot assembly wiring to module. Re-

 

ness.

move and verify continuity of each wire in wiring harness. Replace

 

 

any damaged components.

 

 

 

 

C. Improper wall switch wiring.

Verify that 220/240 VAC power is “ON” to junction box.

 

 

 

 

D. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

3. Pilot sparks, but

A. Gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

Pilot will not light.

 

pressure reading is within acceptable limits.

 

 

 

 

B. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

 

C. Module is not grounded.

Verify module is securely grounded to metal chassis of appliance.

 

 

 

 

D. Pilot valve solenoid.

Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.

 

 

If below 1.5 volts, replace module. If 1.5 volts or greater, replace

 

 

valve.

 

 

 

Heat & Glo • Supreme-N-I30AU, Supreme-P-I30AU • 2222-900 Rev. P • 6/12

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Contents SAI Global Ref No GSCS20181 Models SUPREME-N-I30AU SUPREME-P-I30AUWhat to do if you smell gas HOT SurfacesMODELSSupreme-N-I30AU,Supreme-P-I30AU Homeowner Reference Information CongratulationsUser Guide Table of ContentsLimited Lifetime Warranty Australian Warranty InformationOther Rights Perth Listing and Code Approvals Your Fireplace Gas Fireplace SafetyOperating Instructions User Guide Remote Controls, Wall Controls and Wall Switches Fixed Glass AssemblyIPI Battery Tray/Battery Installation Clear SpaceBefore Lighting Fireplace Module ResetNine Hour Safety Shutdown Feature Final inspection by Lighting Instructions IPIWhat to do if YOU Smell GAS GAS ValveAfter Appliance is Lit Frequently Asked QuestionsIssue Solutions Maintenance and Service Gasket Seal and Glass Assembly Inspection Maintenance Tasks-Service TechnicianLogs FireboxTypical Appliance System Getting StartedInspect Appliance and Components Design and Installation ConsiderationsTools and Supplies Needed Minimum Fireplace Opening Fireplace Size RequirementsFireplace Opening TOP View Front View Side ViewSUPREME-I30AU Mantel and Wall ProjectionsVent Termination Minimum Clearances Termination LocationsInstallation Preparation Connecting Vent Pipe Installing Vent Pipe and ApplianceVent Limits Venting ComponentsPage Placing, Securing and Leveling Appliance Masonry Installing Adaptor and Termination CapFactory Built Damper Flashing Kit OptionalModel Flue Termination Approval Vent Kits Components Direct Vent Flex Liner Accessory KitsHeat Shield Requirements for Horizontal Termination For Horizontal Terminations using the SLP-TRAP2Flue Termination Must adhere to pipe clearances Colinear to Coaxial Adapter Must adhere to pipe clearances Minimum construction requirements Alternate built-in optionsMinimum Total SLP-TVHWLink Adapter Maximum TotalNON-COMBUSTIBLE Base Under Unit Flue Starter Plate Gas Connection Gas InformationElectrical Information Wiring RequirementsIntelliFire PlusTM Ignition System Wiring Fan Wiring Diagram Optional Accessories RequirementsInstallation Precautions Kit ContentsREM300-HNG-AU Instructions Fireplace Specific InformationInstallation of Remote Control Housing Changing Temperature ScaleProgramming the RC300AU to the Control Module AUX300CE Module InstallationFan Installation Standby mode Idle When Remote is in on ModeDisplay Screen Function ButtonsAbout OFF Mode About on ModeAdjusting Flame Height Adjusting Fan SpeedAdjusting Timer Adjusting ThermostatSetting the Child Lock Power OutageSymptom Possible Cause Corrective Action Frequently Asked Questions/TroubleshootingClearances to Mantels or other Combustibles above Appliance FinishingAppliance Setup Pilot AS Sembly LOG PIN Grate Tines Install the Log AssemblyFor LOG #6 Corner LOG Flush With LOG TABLatches Air Shutter SettingAir Shutter Settings Decorative Fronts and Surrounds Required to Complete Insert InstallationIPI+ Optional AccessoriesOptional RC300AU Remote Optional BRICK-SI30 Kit IntelliFire Plus Ignition System TroubleshootingSymptom Possible Cause Corrective Action If the pilot continues Inspect Maintenance Tasks Maintenance TasksModel Dimensions Appliance Dimension DiagramReference Materials SUPREME-I30-AULog Set Assembly Service PartsMetal Insert, IPI Description Comments Part Number#15 Valve Assembly SUPREME-N-I30AU, SUPREME-P-I30AU Contact Information

SUPREME-P-I30AU, SUPREME-N-I30AU specifications

The Heat & Glo LifeStyle SUPREME-P-I30AU and SUPREME-N-I30AU are premium gas fireplaces designed to create a cozy, inviting atmosphere while offering modern technological features and exceptional performance. These units are perfect additions to any home, blending elegance with practicality.

One of the standout features of the SUPREME series is its versatile design. The fireplaces are available in both linear and traditional styles, allowing homeowners to choose the configuration that best complements their living space. With a sleek, modern aesthetic, the SUPREME-P-I30AU offers a panoramic view of the flames, making it a captivating focal point in any room.

These models are equipped with advanced heating capabilities. The powerful heat output ensures that the fireplace can effectively warm spaces ranging from medium to large. Homeowners can enjoy optimal comfort during the colder months, knowing they have a reliable source of heat at their disposal.

Another key characteristic is the innovative IntelliFire technology, which automates the ignition system and monitors the flame to ensure safe and efficient operation. This feature not only enhances the user experience but also minimizes energy consumption by allowing the unit to alternate between different flame settings based on the home's heating needs.

Installation is made easy with the SUPREME series, thanks to its flexible venting options. The fireplaces can be vented either vertically or horizontally, making them suitable for various home layouts. Additionally, the units are designed for easy access to components, simplifying maintenance and ensuring longevity.

Both the SUPREME-P-I30AU and SUPREME-N-I30AU come with a range of aesthetic options for customization, including different media choices such as logs, glass, and stones. This allows users to tailor the appearance of their fireplace to match their personal style and home décor.

Safety features are paramount in the design of the SUPREME series. The fireplaces include advanced safety controls and thermal sensors to prevent overheating and ensure peace of mind for users.

In summary, the Heat & Glo LifeStyle SUPREME-P-I30AU and SUPREME-N-I30AU stand out due to their stylish designs, powerful heating capabilities, innovative technologies, and customizable options, making them ideal choices for anyone looking to enhance their home with a functional and aesthetically pleasing gas fireplace.
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