Points for the Boiler User

Note. In line with our current warranty policy we would ask that you check through the following guide to identify any problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained by the engineer.

TROUBLESHOOTING - TYPICAL NON PRODUCT FAULTS

Problem		Solution
Problem		Solution

Boiler is not working for	•	Check on/off switch ( C ) is in the ‘on’ position.
central heating or hot water.	•	Press overheat thermostat (E) - the boiler should then relight – If the fault recurs turn off the
	•
		boiler and contact the installer.
	• Check condensate pipe is not blocked or frozen. If blocked, clear blockage - if not possible to
		check, contact your installer.

Boiler goes through the	•	Check gas supply (try at another gas appliance e.g. cooker / fire) – If no gas supply then not a
ignition sequence but will not		boiler fault – contact your gas supplier.
fire for central heating or hot
water.
Boiler is operating	•	If an external programmer is fitted check that the central heating channel is at an ‘on’ period
satisfactorily for domestic hot	• Check that the room thermostat is set at the required temperature. Test the room thermostat
water but will not operate for
water but will not operate for		by turning this fully up – if this does not respond contact your installer.
central heating.
central heating.

Boiler is operating	•	If an external programmer is fitted check that the domestic hot water channel is at an ‘on’
satisfactorily for central		period.
heating but will not operate	• Check that the domestic hot water cylinder thermostat is set at the required temperature. Test
for domestic hot water.
for domestic hot water.		the cylinder thermostat by turning this fully up – if this does not respond contact your installer.


Boiler will not fire the pilot	•	This is a symptom of crossed polarity i.e. the live and neutral supply to the boiler are crossed
light is lit but the igniter		over. This is not a boiler fault contact your installer to correct the wiring.
continues to spark and the
main burner does not ignite.

Boiler cycling on and off the	•	There is an air lock in the boiler or system pipework and the interrupter thermostat is shutting
fan and burner come on for		down the boiler. Vent air from the radiators and ensure all thermostatic radiator valves are in
short periods but the pump		the open position. If unable to free the air lock contact your installer.
can be heard.

Ideal Consumer Helpline

Tel: 01482 498660

www.idealboilers.com

Ideal Stelrad Group pursues a policy of continuing improvement in the design and performance of its products. The right is therefore reserved to vary specification without notice.

Ideal Boilers, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel. 01482 492251 Fax. 01482 448858. Registration No. London 322 137.

HE12, HE15, HE18, HE9 specifications

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