Hearth and Home Technologies 6000TRSI-AUC, Heat & Glo Troubleshooting, Electronic Ignition System

F.TROUBLESHOOTING

With proper installation and maintenance, your new Gas Fireplace should provide years of trouble-free service. If you do experience a problem, refer to the Troubleshooting Guide below. This guide will assist a qualified service person in the diagnosis of problems and the corrective action to be taken.

Electronic Ignition System

Symptom	Possible Causes	Corrective Actions
1. No transmission, motor does	a. Receiver must learn new	Press and hold the receiver’s reset button until you hear 2
not turn.	code.	acoustic signals. After the second longer acoustic signal,
		release the reset button and within the subsequent 20
		seconds, press the down arrow on the remote handset until
		you hear an additional long acoustic signal confirming the
		new code is set.
2. No ignition. No tone.	a. Receiver	Replace receiver and reprogram code.
3. No ignition; one 5 seconds	a. ON/OFF switch is in OFF	Push switch to ON position.
continuous tone (7 shorts	position.
beeps might be heard prior to
	b. Loose wire.	Secure wire.
the 5 seconds tone).
	c. Receiver.	Replace receiver and reprogram.
	d. Bent pins on 8 wire	Straighten pins on 8 wire connector.
	connector.
	e. Valve.	Replace valve.
4. No pilot flame and control	a. Air in the pilot supply line.	Purge the line or start ignition several times.
continues to spark.
	b. Thermocouple circuit wired	Check polarity of the thermocouple wires.
	incorrectly.
	c. No spark at pilot burner	Check spark gap, check wiring connection. Check for spark
		in location along cable.
	d. Valve.	Replace valve. Do not over tighten.
	e. Over tightened	Replace valve and thermocouple interrupter.
	thermocouple interrupter.
	f. Receiver.	Replace receiver and reprogram code.
5. Pilot is lit and control	a. Receiver.	Replace receiver and reprogram code.
continues to spark. Valve shuts
off after 10 to30 seconds.
Valve operates manually.
6. Pilot is lit, sparking stops if	a. Thermocouple.	Replace thermocouple.
a flame is present. Valve shuts
	b. Low inlet pressure to valve.	Confirm sufficient inlet pressure to the valve. Adjust or
off after 10 to 60 seconds.
		replace inlet regulator if necessary.
Valve does not work manually.
	c. Valve.	Replace valve and the thermocouple interrupter.
7. 3 short beeps while the	a. Batteries are low.	Replace batteries - quality alkaline recommended.
motor turns.		WARNING: Creating an electrical short between the
		batteries/battery box and metal parts of the appliance may
		render the receiver inoperable.
8. Pilot flame lights but there is	a. Manual override know (if	Turn Manual override know to ON position.
no main gas flow.	equipped) is in MAN
	position.
	b. Valve turned don to pilot	Turn flame to high fire by pressing up button on remote
	flow.	handset.
	c. Low inlet pressure to valve.	Confirm sufficient inlet pressure to the valve. Adjust or
		replace inlet regulator if necessary.
9. Pilot sparks, but pilot will not	a. Correct gas supply.	Verify that incoming gas line ball valve is “open”. Verify that
light.		inlet pressure reading is within acceptable limits, inlet
		pressure must not exceed 50 mbar.
	b. Ignitor gap is too large.	Verify that spark gap from ignitor to pilot hood is .43 cm.
	c. Module is not grounded.	Verify module is securely grounded to metal chassis of
		fireplace.

Heat & Glo • 6000TRSI-AUC • 2078-900 Rev. G • 12/06 31