Hearth and Home Technologies CASTINS-CWL, CASTINS-CSB, 810-02901 (MBK) Troubleshooting, Symptom

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Castile Pellet Insert

 

 

 

 

 

 

 

 

 

 

9

 

 

With proper installation, operation, and maintenance your appliance will provide years

 

 

 

of trouble-free service. If you do experience a problem, this troubleshooting guide

 

 

 

 

 

 

 

 

 

 

Troubleshooting

will assist a qualified service person in the diagnosis of a problem and the corrective

 

 

 

 

action to be taken. This troubleshooting guide can only be used by a qualified service

 

 

 

 

 

 

technician.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Symptom

Possible Cause

Corrective Action

 

 

 

Plug in appliance - No

No current to outlet.

Check circuit breaker at service panel.

 

 

 

response.

 

.7 amp fuse defective.

Replace fuse.

 

 

 

 

 

 

 

 

 

 

 

 

#3 snap disc tripped or defective.

Reset or replace snap disc.

 

 

 

 

 

 

Control box defective.

Replace control box.

 

 

 

Call light on. No fire.

Out of fuel.

 

Check hopper. Fill with fuel.

 

 

 

No fuel in firepot.

#2 snap disc may be defective.

Replace snap disc.

 

 

 

 

 

 

 

 

 

 

 

 

Vacuum switch not closing, no vacuum.

Check exhaust blower is plugged in and

 

 

 

 

 

 

 

 

operating.

 

 

 

 

 

 

 

 

Check vacuum switch is plugged in.

 

 

 

 

 

 

 

 

Check vacuum hose is in good condition,

 

 

 

 

 

 

 

 

clear and connected at both ends.

 

 

 

 

 

 

 

 

Check thermocouple is in good condition

 

 

 

 

 

 

 

 

and plugged in properly.

 

 

 

 

 

 

 

 

Make sure venting system is clean.

 

 

 

 

 

 

 

 

Make sure front door is closed.

 

 

 

 

 

 

Control box defective.

Replace control box.

 

 

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

 

 

Partially burned fuel in

 

 

closed.

 

 

 

firepot.

 

Firepot is dirty (missed ignition).

Clean firepot. Make sure there is no clinker

 

 

 

 

 

 

 

 

 

 

 

 

 

 

in the firepot.

 

 

 

 

 

 

 

 

Clinkers may have to be broken up with

 

 

 

 

 

 

 

 

firepot scraper tool or other means.

 

 

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

 

 

Unburned pellets in

 

 

closed.

 

 

 

firepot.

 

Firepot is dirty.

 

Clean firepot. Make sure there is not a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

clinker in the firepot. Clinkers may have to

 

 

 

 

 

 

 

 

be pushed out of firepot with firepot scraper

 

 

 

 

 

 

 

 

tool or other means.

 

 

 

 

 

 

Ignition hole blocked.

Scrape with solid piece of wire.

 

 

 

 

 

 

Igniter not working.

Remove ash drawer to see if igniter is

 

 

 

 

 

 

glowing red on start-up.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check igniter wires for good connection.

 

 

 

 

 

 

 

 

Replace igniter using 1/4 inch (6mm) male

 

 

 

 

 

 

 

 

/female spade connectors.

 

 

 

 

 

 

Control box defective.

Replace control box.

 

 

 

Slow or smoky start-up.

Firepot clean-out plate not closed.

Check that firepot clean-out is fully closed.

 

 

 

 

 

 

Firepot is dirty.

 

Clean firepot. Make sure there is not a

 

 

 

 

 

 

 

 

clinker in the firepot. Clinkers may have to

 

 

 

 

 

 

 

 

pushed out of firepot with firepot scraper

 

 

 

 

 

 

 

 

tool or other means.

 

 

 

 

 

 

Excessive amount of fuel at start-up.

Reduce feed rate using feed rate adjust-

 

 

 

 

 

 

 

 

ment control rod located inside hopper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

September 1, 2008

250-7251F

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Contents 810-02901 MBK 810-03201 PMH Castile Pellet InsertLocation Inside hopper on the top Castile Pellet InsertTable of Contents Appliance Certification BTU & Efficiency Specifications Listing and Code ApprovalsMobile Home Approved Glass SpecificationsFire Safety Design, Installation & Location ConsiderationsGetting Started Appliance LocationInspect Appliance & Components and Pre-Use Check List Castile Pellet Insert Tools And Supplies NeededAppliance Dimensions 3Dimensions and Clearances0mm Clearance To Exposed Section And Face Trim Castile Pellet Insert Clearance To Combustibles, UL and ULCShown Optional Outside Air Inches MillimetersFloor Protection Castile Pellet Insert Masonry and Zero Clearance FireplacesMinimum Opening for Masonry and Zero Clearance Fireplaces Location Inches MillimetersStarter hole Mark area of floor to cut Chimney and Exhaust Connection 4Vent InformationVenting Termination Requirements Castile Pellet Insert Equivalent Feet of Pipe Pipe Selection ChartExample of 3 Elbow-Rear Vent Termination Calculation 5Venting Systems Castile Pellet Insert Full Reline With Outside Air 6Mobile Home Mobile Home InstallationRear Vent Installation Top Vent Installation7Appliance Set-Up Reversible Top or Rear Flue Adapter Leveling SystemItemDescription Assembled ViewCastile Pellet Insert Zero Clearance Trim Support Cont’d Base Plate Only InstallationKit Includes See Piece. FigurePanel & Trim Set, Econo Panel Set And Cast Trim SetTop Log Installation Four Piece Log Set InstallationCastile Pellet Insert Thermostat Installation Fuel Size And Material Operating InstructionsGeneral Operating Information Fire Characteristics Feed Rate AdjustmentCastile Pellet Insert Before Your First Fire Starting Your First FireCastile Pellet Insert Iginition Cycles Frequently Asked QuestionsSymptom TroubleshootingPossible Cause Corrective Action Page Symptom Possible Cause Corrective Action Cleaning or Inspection Quick Reference Maintenance Chart10Maintaining & Servicing Your Appliance Frequency Daily Weekly Monthly YearlyCleaning Firepot with Cleaning Rod & Firepot Scraper Remove Cast Sides for Cleaning & MaintenanceAsh Removal from Firebox See Disposal of AshesCleaning Beneath Heat Exchanger Cleaning Heat Exchanger Chambers & Drop TubeCleaning the Exhaust Path Cleaning Convection Blower Requires No Lubrication Cleaning the HopperCleaning the Glass Cleaning Exhaust Blower Requires No LubricationDoor Gasket Inspection High Ash Fuel Content MaintenancePreparing Firebox for Non-Burn Season Frequency Yearly Igniter Replacement 35.1 Baffle & Brick Set RemovalRe-installing Baffle & Brick Set Cont’d Component Function Wiring Harness See .1 below Vacuum SwitchSnap Disc #1 Convection Blower 110F Snap Disc #2 Fuel Delivery Interrupt 250FCastile Pellet Insert Component Locations Cleaning Rods & Heat Exchanger TubesGlass Size 11-5/8 wide x 17-1/4 high Castile Pellet Insert Exploded ViewsDescription Item # Part Description, Alphabetical Order Part Number Castile Pellet Insert Service Parts and AccessoriesItem No Appliance Item No Accessories, Alphabetical OrderItem # Part Description, Alphabetical Order Date of Service Performed By Description of Service Castile Pellet Insert Service And Maintenance LogCastile Pellet Insert Service And Maintenance Log Cont’d Castile Pellet Insert Homeowner’s Notes CONDITIONS, Exclusions & Limitation of Liability Castile Pellet Insert Warranty PolicyHearth & Home Technologies Limited Warranty Cont’d Telephone Castile Pellet Insert

CASTINS-CWL, CASTINS-CSB, 810-03201 (PMH), 810-02901 (MBK) specifications

Hearth and Home Technologies has made a significant mark in the hearth and home industry with a variety of innovative products, including models like the 810-02901 (MBK), 810-03201 (PMH), CASTINS-CSB, and CASTINS-CWL. These models reflect state-of-the-art design and engineering, ensuring comfort and efficiency in residential heating solutions.

The 810-02901 (MBK) model is designed primarily for modular design, allowing for easy installation and integration into various home architectures. This model features advanced combustion technology that maximizes fuel efficiency while minimizing emissions. It is equipped with an innovative air control system that provides users with precise control over flame height and heat output, enhancing the overall user experience. With features such as a large viewing area, the MBK model provides an attractive look while ensuring optimum safety.

The 810-03201 (PMH) model offers versatile heating options and an elegant design that fits seamlessly into modern interiors. This model is notable for its user-friendly interface, which enables users to control settings with ease. It also has a remarkable heat distribution system, allowing warmth to spread evenly throughout the space, reducing cold spots and enhancing comfort. Additionally, the PMH model is built with durable materials that withstand the test of time, making it a long-lasting investment for homeowners.

The CASTINS-CSB and CASTINS-CWL models represent the pinnacle of contemporary fireplace design with their cast iron construction, enhancing durability and offering superior heat retention. Both models feature intricate designs that not only elevate the aesthetic of any room but also provide effective heating solutions. With the CASTINS series, Hearth and Home Technologies emphasizes the importance of safety with features such as heat shields and advanced flue systems that ensure proper ventilation.

In summary, Hearth and Home Technologies' 810-02901 (MBK), 810-03201 (PMH), CASTINS-CSB, and CASTINS-CWL models are characterized by their innovative technology, elegant design, and efficient heating capabilities. These models cater to a variety of homeowner needs, providing comfort, efficiency, and safety while enhancing interior aesthetics. Whether you’re looking for a robust heating solution or an elegant focal point in your home, Hearth and Home Technologies offers durable and stylish options that stand out in any environment.
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