Hague Quality Water Intl 60 SERIES manual Troubleshooting, Problem Possible Cause Solution

Troubleshooting

Problem	Possible Cause	Solution
No soft water after	No salt in brine cabinet	Add salt
regeneration	Sediment in brine tank has plugged the brine	Remove air check/draw tube and flush with
	line and air check/draw tube	clean water. Clean injector assembly. Clean
	Flow control is plugged	any sediment from brine cabinet
		Remove brine piston housing and clear debris
		from the flow control
	Drain line is pinched, frozen, or restricted	Straighten, thaw, or unclog the drain line
	Clogged injector assembly	Remove injector cap and clean nozzle and
		throat with a wooden toothpick. Replace throat
		if removed
	Salt bridge has formed due to high humidity	Test with a blunt object like a broom handle.
	or the wrong kind of salt	Push the handle into the salt to dislodge the
		salt bridge
No soft water	The bypass valve is in the bypass position	Place the bypass valve in the service position
	Appliance is plumbed backwards	Check that appliance is plumbed correctly
	Extended power outage	Reset the time of day
	Water hardness has increased	Re-test the water and re-enter a new setting
	Not metering water	number
		Flow should be indicated with water usage. If
		no flow, see below
	Blending dial is open	Make sure blending dial is closed
No flow is indicated	The bypass valve is in the bypass position	Place the bypass valve in the service position
when water is flowing	Appliance is plumbed backwards	Check that appliance is plumbed correctly
	Sensor not receiving signal from magnet on	Remove sensor from bypass housing. Test
	turbine	with magnet on either flat side of sensor. If
		flow is indicated, check turbine. If no flow,
		replace sensor
Flow indicated when	The household plumbing system has a leak	Repair the leak
water is not being used
No read-out in display	Electric cord is unplugged	Plug in the transformer
	No electric power at outlet	Check power source. Make sure outlet is not
	Defective transformer	controlled by a switch
		Test with volt meter for 12 VAC at control. If
		less than 10 VAC or greater than 14 VAC,
	Defective circuit board	replace the transformer
		With 12 VAC present at controller, replace the
		controller
	High ambient room temperature. If the	No action necessary
	temperature exceeds 120°F, the display will
	blank out. This does not affect the operation
	of the controller

WaterMax 60 Series Owner’s Manual 11/10/2008 42