Service
The section "What do I do if...“ lists some faults that you can remedy yourself. Look there first if a fault occurs.
Is it a technical fault?
Then contact your nearest customer service centre. (Addresses and tele- phone numbers can be found under "Customer Service Centres“.)
Always prepare in advance for the discussion. By doing so you will make it easier to diagnose the fault and decide whether customer service is necessary.
Please make a note of the folllo- wing information as accurately as possible:
•What form does the fault take?
• Under what circumstances does the fault occur?
Prior to the telephone call it is im- perative that you make a note of the following appliance code num- bers that are given on the rating plate:
•PNC Code (9 digits),
•S No Code (8 digits).
We recommend that you record the code numbers here so that you al- ways have them to hand:
PNC . . . . . . . . .
S No. . . . . . . . .
When do you incur costs even during the warranty period?
•if you could have remedied the fault using the fault table (see section "What to do if ...“),
•if the customer service technician has to make several journeys be- cause he was not provided with all the relevant information before his visit and therefore, for example, has to fetch spare parts. These multiple trips can be avoided if you prepare for your phone call as described above.
43