The lights do not work
■Is a light bulb loose in the socket or burned out? See “Changing the Light Bulbs.”
■Is the refrigerator in Holiday Mode? See “Using the Controls.”
■Has the door been open more than 10 minutes? See “Using the Controls.”
Temperature and Moisture
Temperature is too warm
■New installation? Allow 24 hours following installation for the refrigerator to cool completely.
■Door(s) opened often or left open? Allows warm air to enter refrigerator. Minimize door openings and keep doors fully closed.
■Large load of food added? Allow several hours for refrigerator to return to normal temperature.
■Controls set correctly for the surrounding conditions? Adjust the controls a setting colder. Check temperature in 24 hours. See “Using the Controls.”
■Refrigerator not cooling? For models with digital controls, turn the refrigerator OFF and then ON to reset. If this does not correct the problem, call for service.
■Air vents blocked? Remove any item from in front of the air vents.
There is interior moisture buildup
NOTE: Some moisture buildup is normal.
■Humid room? Contributes to moisture buildup.
■Door(s) opened often or left open? Allows humid air to enter refrigerator. Minimize door openings and keep doors fully closed.
There is moisture between the refrigerator doors
■Energy Saver on? Turn the Energy Saver feature OFF, if moisture is collecting between the refrigerator doors. See “Using the Controls.”
Ice and Water
The ice maker is not producing ice or not enough ice
■Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.
■Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
■Ice maker turned on? Make sure wire shutoff arm or switch (depending on model) is in the ON position.
■New installation? Wait 24 hours after ice maker installation for ice production to begin. Wait 72 hours for full ice production.
■Large amount of ice recently removed? Allow 24 hours for ice maker to produce more ice.
■Ice cube jammed in the ice maker ejector arm? Remove ice from the ejector arm with a plastic utensil.
■Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See “Water Supply Requirements” in either the Installation Instruction booklet or the Use & Care Guide.
The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
■Water shutoff valve not fully open? Turn the water shutoff valve fully open.
■Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
■Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See “Water Supply Requirements.”
■Questions remain regarding water pressure? Call a licensed, qualified plumber.
Ice is sticking together in the ice storage bin
■It is normal for frost to be on top of the ice storage bin due to normal opening and closing of the freezer.
■It is normal for ice to stick together when it is not dispensed or used frequently. It is recommended that the ice storage bin be emptied and cleaned as needed. See “Ice Maker and Storage Bin.”
Off-taste, odor or gray color in the ice
■New plumbing connections? New plumbing connections can cause discolored or
■Ice stored too long? Discard ice. Wash ice bin. Allow 24 hours for ice maker to make new ice.
■Odor transfer from food? Use airtight,
■Are there minerals (such as sulfur) in the water? A water filter may need to be installed to remove the minerals.
■Is there a water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing.
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