Troubleshooting
You may save time and money by checking items below before calling for service. List includes common concerns that are not
the result of defective workmanship or materials. If your question is not explained below, contact the CAIR® Center at
Operation
PROBLEM | POSSIBLE CAUSES | WHAT TO DO |
Appliance not working | Power outage | Make sure appliance is plugged in. |
| Circuit breaker has tripped | Verify that circuit breaker is not tripped. |
| Fuse has blown | Replace fuse, but do not change fuse capacity. |
Freezer not cooling | Temperature control | Change control setting to 4 or above. |
| Poor gasket seal | Clean gasket as described in Hints and Care. |
|
| Apply light coating of petroleum jelly to gasket. |
| Failed gasket | Have gasket replaced |
| Food added recently | Wait 5 to 8 hours for temperature to stabilize after the |
|
| addition of large quantities of unfrozen food. |
Freezer runs frequently | Normal | Needs to run to maintain an even temperature. |
| Door open | Close door. |
| Temperature set too cold | Adjust temperature control to maintain freezer |
|
| temperature. |
| Poor gasket seal | Clean gasket as described in Hints and Care. |
|
| Apply light coating of petroleum jelly to gasket. |
| Poor clearance | Confirm that freezer has proper clearance on each side |
|
| and vents are unobstructed as specified in Installation |
|
| Instructions. |
Light fails to illuminate | Bad bulb | Replace bulb as described in Hints and Care section. |
| Switch not opening | Clean switch plunger to ensure proper operation. |
| Bad switch | Have authorized servicer replace switch. |
Door lock key will not | Normal | Locks have “pop out key” function, preventing the key |
stay in lock |
| from being kept in the lock. This feature is to prevent |
|
| child entrapment. |
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