WhisperKool PLATINUM 4000, PLATINUM 8000 owner manual Troubleshooting Guide

TROUBLESHOOTING GUIDE

Unit has ice forming on the evaporator
Possible Cause	Solution
Evaporator filter and/or coil are dirty.	Clean filter and coil with a vacuum.
	If coil is very dirty, use a small hand spray with a small amount
	of liquid dish washer detergent. Spray coil, let set for 5 min, then
	flush with fresh water.
There is something blocking the supply and or return air	Remove blockage
One or both evaporator fans are not turning on.	Call a service tech to troubleshoot
The temperature of the room, the unit is exhausting to,	Raise the temperature of the exhaust room
has dropped below 50°
The unit has not went through its defrost sequence, yet.	Check for ice in the depth of the coil. Melt with blow drier until
	coil is warm to the touch. Soak up water with a towel.
If unit continues to ice.	Observe ice formation pattern. If only part way up the coil face,
	unit could be low on refrigerant. If so, call Customer Service at
	800-343-9463
Unit does not run/power up
Possible Cause	Solution
Unit is not plugged in	Make sure the unit is plugged into an outlet
Power switch not on	Turn unit on by pressing the power button on the control
No power to outlet	Reset circuit breaker on unit by pushing reset button located on
	right side of unit above the plug outlet
Line voltage is incorrect rating for unit	Check line voltage to make sure there is 110v/120v
Room at set point	Lower set point
Thermostat not calling for cooling	Lower set point
Faulty thermostat or writing	Call Customer Service at 800-343-9463
Cellar Temperature is to Warm
Possible Cause	Solution
The temperature or the room unit is exhausting to has	Intake temperature needs to drop below 110°.
exceeded 110°
The unit is undersized for the room.	Order correct size unit
There is something blocking the supply and/or return air,	Remove air flow obstruction
on evaporator or condenser side of the unit
Unit is mounted too low in the cellar	Re-Locate unit so the distance from the ceiling and top of the
	unit is no more than 18”
One or more of the fans is not turning on.	Call Customer Service at 800-343-9463
Compressor is not turning on.	Call Customer Service at 800-343-9463
Compressor keeps cycling on overload	Make sure all fans are working and there are no airflow obstruction.
Poor seal around door.	Make sure there are no air gaps around the door. If door seal is
	damaged, replace it.
Controller set too high	Lower the set point.
Evaporator coil is frosted or iced up	Observe ice formation pattern. If only part way up the coil face,
	unit could be low on refrigerant. If so, call Customer Service at
	800-343-9463

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