WhisperKool PLATINUM 8000, PLATINUM 4000 owner manual Unit leaks water Possible Cause Solution

TROUBLESHOOTING GUIDE

Unit leaks water
Possible Cause	Solution
Unit is not level	Unit should be level in wall to prevent leaking
Drain line clogged or kinked	Check drain line to make sure water can flow freely.
Drain is clogged preventing water form escaping	Disconnect drain and clear out
Drain line does not have a downward slope	Fix Drain line so there is a downward slope from the unit to the drain.
Coil is iced causing drain pan ice and water overflowing	Melt ice with blow drier. Soak up with a towel
Unit runs but does not cool
Possible Cause	Solution
Lack of air flow/heat exhaust (outer room)	Make sure fan is unobstructed; clean evaporator if necessary
Crankcase pressure set too high/low	Call Customer Service at 800-343-9463
Compressor not running	Call Customer Service at 800-343-9463
Unit undersized	Call Customer Service at 800-343-9463
Fans run but compressor does not.	Compressor may have overheated. Shut unit off for 1 hour
	to allow compressor to cool. Turn back on and check for
	cooler air flow out. If compressor runs, check for and clean
	condenser coil as possible cause of compressor overheat-
	ing. If problem repeats, call customer service.
Evaporator fan runs but compressor does not
Possible Cause	Solution
Compressor and/or starting components faulty	Call Customer Service at 800-343-9463
Fans run but compressor does not.	Compressor may have overheated. Shut unit off for 1 hour
	to allow compressor to cool. Turn back on and check for
	cooler air flow out. If compressor runs, check for and clean
	condenser coil as possible cause of compressor overheat-
	ing. If problem repeats, call customer service.
Compressor runs; evaporator fan does not
Possible Cause	Solution
Blown fuse or circuit breaker	Replace fuse/reset breaker
Faulty fan motor	Call Customer Service at 800-343-9463
Faulty fan relay	Call Customer Service at 800-343-9463
Compressor short cycles
Possible Cause	Solution
Evaporator blows on bottle probe	Move bottle probe to a more central location.
Dual pressure control improperly set	Call Customer Service at 800-343-9463
Unit low on refrigerant charge	Call Customer Service at 800-343-9463
Condensing fan motor/capacitor faulty	Call Customer Service at 800-343-9463
Compressor and /or starting components faulty	Call Customer Service at 800-343-9463
Humidity in cellar too low
Possible Cause	Solution
Cellar vapor barrier not sufficient	Install proper vapor barrier
Not enough moisture	Should direct customer to raise the Fon setting to increase
	the humidity level

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