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Section 2 - Troubleshooting
CUSTOMER CALL GUIDE
The following guide has been developed to help answer frequently asked questions. It can be used by persons
scheduling service calls. Things to consider before scheduling a service call:
Concern | Response |
|
|
The unit is not cold enough. | • Are you familiar with the factory temperature specifications for |
| your unit? Many factors can cause these temperatures to vary; |
| ambient temperature, application, amount of use (number of times |
| and length of time the door or drawers or opened and closed), |
| etc. |
| • Is the door or drawers sealing properly? If the door or drawer is |
| not sealed properly, it allows heat into the unit. |
| is 90 days for door or drawer adjustments. |
| • Has the door or drawers been left open? |
| • Is the condenser clean? |
| the condenser. |
| • Is the unit behind closed doors or the vent restricted? The front |
| grille must be free of obstruction. |
| • Is the unit in an application of heavy usage? Heavy usage or high |
| ambient temperatures will cause a unit to frost up. |
| • Did you try adjusting the temperature to a colder level? Adjust to |
| a colder level. Be sure to allow 24 hours between temperature |
| control adjustments. |
|
|
Temperature is too cold. | Check actual temperature versus |
|
|
The unit is frosting up. | • Are you familiar with the defrost technology of your unit? |
| • Is the door or drawers sealing properly? If the door or drawer |
| is not sealing properly, it allows heat/humidity into the unit. |
| |
| • Has the door or drawers been left open? |
| • Is the unit in an application of heavy usage? Heavy usage or high |
| ambient temperatures will cause a unit to frost up. |
|
|
The ice cubes are sticking together. | • Is the door or drawers sealing properly? This could cause the ice |
| cubes to stick together. |
| • Have you tried to shake the ice bucket? If the ice sits without |
| being used, it will tend to stick together. Shaking the bucket will |
| usually break the ice cubes apart. If the ice has been sitting for a |
| long time, you should consider discarding it and make a fresh |
| batch. |
| • Does the unit need to be defrosted? |
|
|
Water is leaking out of the unit. | Have you checked the water connection to the unit? |
| warranty does not cover installation adjustments. |
|
|
No ice or not enough ice. | • Are you aware of the factory specifications for ice production? |
| • Is the ice maker bin arm down? When the arm is up, the ice |
| maker will not make ice. |
| • Is the door or drawers sealing properly? |
| days for door adjustments. |
| • Has the ice maker been turned off at the display? |
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