Whirlpool DP940PWS Troubleshooting, Dishwasher is not operating properly, Odor in the dishwasher

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TROUBLESHOOTING

TROUBLESHOOTING

First try the solutions suggested here and possibly avoid the cost of a service call...

Odor in the dishwasher

Dishwasher is not operating properly

Dishwasher does not run or stops during a cycle Is the door closed tightly and latched?

Is the right cycle selected? Refer to the “Cycle Selection Charts.”

Is there power to the dishwasher? Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

Has the motor stopped due to an overload? The motor automatically resets itself within a few minutes. If it does not restart, call for service.

Is the water shut-off valve (if installed) turned on?

Dishwasher will not fill

Is the overfill protection float able to move up and down freely? Press down to release.

Dishwasher seems to run too long

Is the water supplied to the dishwasher hot enough? The dishwasher runs longer while heating water. Refer to the “Dishwasher Efficiency Tips” section.

A delay automatically occurs in some wash and rinse cycles until the water reaches the proper temperature.

Water remains in the dishwasher Is the cycle complete?

Detergent remains in the covered section of the dispenser

Is the cycle complete?

Is the detergent lump-free? Replace detergent if necessary.

Is the bottom rack installed properly? Refer to the “Parts and Features” section. Reinstall the rack if necessary.

Are dishes washed only every 2 or 3 days? Run a rinse cycle once or twice a day until you have a full load.

Does the dishwasher have a new plastic smell? Run a vinegar rinse as described in “Spotting and filming on dishes” later in this Troubleshooting guide.

Condensation on the kitchen counter (built-in models)

Is the dishwasher aligned with the countertop? Moisture from the vent in the dishwasher console can form on the counter. Refer to the Installation Instructions for more information.

Dishes are not completely clean

Food soil left on the dishes

Is the dishwasher loaded correctly? Refer to the “Dishwasher Loading” section.

Is the water temperature too low? For best dishwashing results, water should be 120°F (49°C) as it enters the dishwasher. Refer to the “Dishwasher Efficiency

Tips” section.

Did you use the correct amount of fresh detergent? Use recommended dishwasher detergents only. Refer to the “Detergent Dispenser” section. Do not use less than 1 tb

(15 g) per load. Detergent must be fresh to be effective. Store detergent in a cool, dry area. Heavy soil and/or hard water generally require extra detergent.

Is detergent caked in dispenser? Use fresh detergent only. Do not allow detergent to sit for several hours in a wet dispenser. Clean dispenser when caked detergent is present.

Is the pump or spray arm clogged by labels from bottles and cans?

White residue on the front of the access panel

Was too much detergent used? Refer to the “Detergent Dispenser” section.

Is the brand of detergent making excess foam? Try a different brand to reduce foaming and eliminate buildup.

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Contents Au Canada, pour assistance, installation ou service Models/Modèles DU915, DU930 DP940, DU945, DU948W10073400B In Canada, for assistance, installation or serviceTROUBLESHOOTING DISHWASHER SAFETYPARTS AND FEATURES CONNECTING THE DISHWASHERDANGER DISHWASHER SAFETYYour safety and the safety of others are very important IMPORTANT SAFETY INSTRUCTIONSFor a permanently connected dishwasher GROUNDING INSTRUCTIONSSAVE THESE INSTRUCTIONS For a grounded, cord-connected dishwasherI J K L M N O P PARTS AND FEATURESOther features your dishwasher may have A B C D E FSeries DU915, DU945 Series DU930, DP940, DU948 UsingYourNew DishwasherUNDERCOUNTER START-UP GUIDE ControlPanelsStopping YourDishwasher PORTABLE START-UP GUIDEConnecting the faucet adapter to faucets with internal threads CONNECTING THE DISHWASHERConnectingtheFaucetAdapter Connecting the faucet adapter to faucets with external threadsDISHWASHER LOADING ConnectingtoWaterandElectrical SupplyUsingtheFaucet DisconnectingtheDishwasherLoadingBottomRack Adjustable 3-position top rack on some modelsTo adjust the top rack LoadingTopRackTo open the silverware basket LoadingSilverwareBasketStyle 1 on some models Style 2 on some models Models with ANYWARE silverware basketTo replace the basket in the door DISHWASHER USEDetergentDispenser To remove the basket from the doorChecking the dispenser Where to fillRinseAidDispenser DishwasherEfficiencyTipsPots & Pans CycleSelection ChartsTo check water temperature Additional efficiency tipsAddingItemsDuringaCycle CancelingaCycleChangingaCycleorSetting To clear the indicatorsOverfill Protection Float CycleStatus IndicatorsClean DryingSystemMaterial WASHING SPECIAL ITEMSDishwasher Safe?/Comments To clean interior CleaningCleaning the exterior Cleaning the interiorDishwasher is not operating properly TROUBLESHOOTINGDishes are not completely clean White residue on the front of the access panelNoises Spots and stains on dishesDishes do not dry completely Dishes are damaged during a cycleInCanada ASSISTANCE OR SERVICEIf you need replacement parts In theU.S.Acall ONE YEAR LIMITED WARRANTYITEMS WHIRLPOOL WILL NOT PAY FOR DISCLAIMER OF IMPLIED WARRANTIES LIMITATION OF REMEDIESIMPORTANTES INSTRUCTIONS DE SÉCURITÉ SÉCURITÉ DU LAVE-VAISSELLEDANGER AVERTISSEMENT Votre sécurité et celle des autres est très importantePour un lave-vaisselle branché en permanence INSTRUCTIONS DE MISE À LA TERRECONSERVEZ CES INSTRUCTIONS Pour un lave-vaisselle relié à la terre, branché avec un cordonL. Module du filtre POWER CLEAN M. Bras d’aspersion inférieur PIÈCES ET CARACTÉRISTIQUESAutres caractéristiques possibles de votre lave-vaisselle K. Plaque signalétique des numéros de modèle et de sérieUtilisation devotrenouveau lave-vaisselle TableauxdecommandeGUIDE DE MISE EN MARCHE - SOUS COMPTOIR AVERTISSEMENTArrêtdu lave-vaisselle GUIDE DE MISE EN MARCHE APPAREIL MOBILEUtilisationdevotrenouveau lave-vaisselle Préparation du robinet CONNEXION DU LAVE-VAISSELLEConnexiondel’adaptateur pourrobinet Déconnexiondu lave-vaisselle CHARGEMENT DU LAVE-VAISSELLEConnexionà lasourced’eau et d’alimentation électrique UtilisationdurobinetPour ajuster le panier supérieur ChargementdupaniersupérieurConseils de fonctionnement silencieux Panier supérieur réglable à 3 positions sur certains modèlesStyle 2 sur certains modèles Modèles avec panier à couverts ANYWARE Chargementdu panierinférieurChargementdupanieràcouverts Style 1 sur certains modèlesPorte-ustensiles sur certains modèles Pour réinstaller le panier dans la portePour retirer le panier de la porte Où remplir UTILISATION DU LAVE-VAISSELLEDistributeurdedétergent Quantité de détergent à utiliserContrôle de la température de l’eau Distributeurd’agentderinçageConseils d’efficacitépourle lave-vaisselle Vérification du distributeurNormal wash/lavage normal TableauxdesélectiondeprogrammesPots & Pans/casseroles Heavy wash/lavage intenseSélection d’options Annulation d’un programmeChangementd’unprogrammeou réglage Additiondevaisselledurantun programmeSystèmedeséchage Pour déverrouiller les commandes du lave-vaisselleClean/propre Indicateursd’étatd’avancementdu programmeCommentaires LAVAGE D’ARTICLES SPÉCIAUXMatériau Lavable au lave-vaisselle?Remisage ENTRETIEN DU LAVE-VAISSELLENettoyage Dispositif anti-refoulementPrésence de taches sur la vaisselle DÉPANNAGELe lave-vaisselle ne fonctionne pas correctement Vaisselle pas complètement nettoyéeMarques noires ou grises sur la vaisselle Vaisselle pas complètement sècheVaisselle endommagée au cours d’un programme BruitsSi vous avez besoin de pièces de rechange ASSISTANCE OU SERVICEAuxÉtats-Unis Au CanadaGARANTIE LIMITÉE DE UN AN GARANTIE DES GROS APPAREILS MÉNAGERS WHIRLPOOL CORPORATIONWHIRLPOOL NE PRENDRA PAS EN CHARGE All rights reserved W10073400B2007 Whirlpool Corporation 6/07