GE JBP77, JBP63, JBP76, JBP75 owner manual Before you call for service…

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Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem		Possible Causes	What To Do

Surface units will not		Improper cookware	• Use pans which are
maintain a rolling boil		being used.	absolutely flat and match
or cooking is not			the diameter of the surface
fast enough			unit selected.

Surface units do		A fuse in your home	• Replace fuse or reset
not work properly		may be blown or the	circuit breaker.
		circuit breaker tripped.

		Cooktop controls	• Check to see the correct
		improperly set.	control is set for the surface
			unit you are using.

Safety Information Operating Instructions Installation

Tiny scratches (may appear as cracks) or abrasions on radiant cooktop glass surface

Incorrect cleaning	• Use recommended
methods being used.	cleaning procedures.

Cookware with rough	• Be sure cookware bottoms
bottoms being used or	and cookware are clean
coarse particles (salt	before use. Use cookware
or sand) were between	with smooth bottoms. Tiny
the cookware and the	scratches are not removable
surface of the cooktop.	but will become less visible
	in time as a result of
	cleaning.

Cookware has been
slid across the cooktop
surface.

Instructions Troubleshooting

Areas of discoloration	Improper cookware	• Marks from aluminum and
on the cooktop	being used.	copper pans as well as
		mineral deposits from water
		or food can be removed
		with the cleaning cream.

Hot sugar mixtures	Hot cooktop came	• See the Cleaning the glass
or plastic melted	into contact with	cooktop section.
to the surface	these substances.

Tips Customer Service

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Contents GE Answer Center GE AppliancesCongratulations You Are Now Part of the GE Family Staple sales slip or cancelled check hereWrite the model and serial numbers here You can find them on a label behindGE & You Service Partnership Small amount of carbon monoxide during the cleaning cycle Fiberglass insulation in self-clean ovens gives off a veryAll ranges can tip and injury could result California Safe Drinking Water and Toxic EnforcementSafety Precautions Safety Information When Cooking PORK… Oven SELF-CLEANING Oven Radiant Surface Units Page Instructions Safety Information REMEMBER… How to Set Using the surface unitsIndicator Lights About the radiant surface units…Selecting types of cookware Instructions Using the oven controlsOven on Light Oven Control SettingsBefore you begin… Using the ovenHow to Set the Oven for Broiling Preheating and Pan PlacementTroubleshooting Tips Customer Service Aluminum FoilComments Broiling guideUsing the clock and timer Make sure the oven clock shows the correct time of day Automatic StopPress Cook Time ON/OFF Press Start Time ON/OFFLatch Door Indicates the thermostat will be set 20F. cooler For Models with Only an Oven Temperature KnobFor Models with Pads and an Oven Temperature Knob Before a Clean Cycle Using the self-cleaning ovenCustomer Service Troubleshooting How to Set the Oven for CleaningAfter a Clean Cycle How to Delay the Start of CleaningTroubleshooting Tips Customer Service Press the Start Time ON/OFF padControl Panel and Knobs Care and cleaning of the rangeOven Vent Painted SurfacesTo clean the outside of the door To clean the inside of the doorLift-Off Oven Door Do not lift the door by the handleOven Heating Elements Oven Light Replacement on some modelsOven Shelves To remove the coverTo replace the storage drawer Broiler Pan & GridTo remove the storage drawer Daily Cleaning Cleaning the glass cooktopFor heavy, burned-on soil National Parts CenterSpecial Care Wiring must conform to National Electric Codes Installation of the rangePrepare the Opening Prepare for Electrical Connection Flooring Under the RangeStrain relief, they can be removed for better fit Power Cord Strain Relief InstallationDo not remove ground strap connection Wire Power Cord InstallationBefore After Wire Conduit Installation Connector block terminal Bare wire Final Check Anti-Tip Bracket InstallationLeveling the Range Before you call for service… When range is Blank or indicatorFrequent cycling Off and onOr roast properly Food does not bakeFood does not Broil properly At BroilClock and timer Oven temperatureSelf-clean Self-clean cycleAfter a clean cycle Oven not cleanExcessive smoking Oven door willPower outage Is on when youWant to cook A numberFive Years Replacement glass cooktop if it should crack due GE Electric Range WarrantyWe Will Replace, At No Charge To You What GE Will Not CoverTDD 800-TDD-GEAC Service Telephone NumbersIn-Home Repair Service 800-GE-CARES