Blue Coat Systems Blue Coat Systems SG Appliance, SGOS Version 5.2.2 manual 103

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Appendix A: Glossary

statistics

Every Blue Coat appliance keeps statistics of the appliance hardware and the objects

 

it stores. You can review the general summary, the volume, resources allocated, cache

 

efficiency, cached contents, and custom URLs generated by the appliance for various

 

kinds of logs. You can also check the event viewer for every event that occurred since

 

the appliance booted.

stream

A flow of a single type of data, measured in kilobits per second (Kbps). A stream

 

could be the sound track to a music video, for example.

SurfControl log type

A proprietary log type that is compatible with the SurfControl reporter tool. The

 

SurfControl log format includes fully-qualified usernames when an NTLM realm

 

provides authentication. The simple name is used for all other realm types.

syslog

An event-monitoring scheme that is especially popular in Unix environments. Most

 

clients using Syslog have multiple devices sending messages to a single Syslog

 

daemon. This allows viewing a single chronological event log of all of the devices

 

assigned to the Syslog daemon. The Syslog format is: “Date Time Hostname Event.”

system cache

The software cache on the appliance. When you clear the cache, all objects in the

 

cache are set to expired. The objects are not immediately removed from memory or

 

disk, but a subsequent request for any object requested is retrieved from the origin

 

content server before it is served.

T

 

 

time-to-live (TTL) value

Used in any situation where an expiration time is needed. For example, you do not

 

want authentication to last beyond the current session and also want a failed

 

command to time out instead of hanging the box forever.

traffic flow

Also referred to as flow. A set of packets belonging to the same TCP/UDP connection

(bandwidth gain)

that terminate at, originate at, or flow through the SG appliance. A single request

 

from a client involves two separate connections. One of them is from the client to the

 

SG appliance, and the other is from the SG appliance to the OCS. Within each of

 

these connections, traffic flows in two directions—in one direction, packets flow out

 

of the SG appliance (outbound traffic), and in the other direction, packets flow into

 

the SG (inbound traffic). Connections can come from the client or the server. Thus,

 

traffic can be classified into one of four types:

 

Server inbound

 

Server outbound

 

Client inbound

 

Client outbound

 

These four traffic flows represent each of the four combinations described above.

 

Each flow represents a single direction from a single connection.

transmission control

TCP, when used in conjunction with IP (Internet Protocol) enables users to send data,

protocol (TCP)

in the form of message units called packets, between computers over the Internet.

 

TCP is responsible for tracking and handling, and reassembly of the packets; IP is

 

responsible for packet delivery.

transparent proxy

A configuration in which traffic is redirected to the SG appliance without the

 

knowledge of the client browser. No configuration is required on the browser, but

network configuration, such as an L4 switch or a WCCP-compliant router, is required.

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Contents Blue Coat Systems SG Appliance Contact Information Contents Diagnostics Appendix a Glossary Index Volume 9 Managing the Blue Coat SG Appliance Document Conventions About Managing the SG ApplianceVolume 9 Managing the Blue Coat SG Appliance Automatically Registering the SG Appliance with Director Using Director to Manage SG SystemsTo register the appliance with a Director Related CLI Commands for Director RegistrationDirector Registration Requirements Registering the SG Appliance with DirectorTo view the fingerprint of the key Setting up Director and SG Appliance CommunicationTo view the system summary statistics Monitoring the System and DisksSystem Summary To delete a keyTo view the system environment statistics Viewing System Environment SensorsTo view disk status or take a disk offline Viewing Disk StatusTo view SSL accelerator cards Setting Up Event Logging and NotificationConfiguring Which Events to Log Viewing SSL Accelerator Card InformationEnabling Event Notification Setting Event Log SizeRelated CLI Commands for Setting the Event Logging Level Related CLI Commands to Set the Event Log SizeRelated CLI Commands to Enable Event Notifications To enable event notificationsSyslog Event Monitoring Related CLI Commands to Enable Syslog Monitoring Viewing Event Log Configuration and ContentViewing the Event Log Configuration To enable syslog monitoringViewing the Event Log Contents Enabling Snmp Configuring SnmpTo enable and configure Snmp Related CLI Commands to Enable and Configure SnmpTo set or change community strings Configuring Snmp Community StringsTo enable Snmp traps Configuring Snmp TrapsRelated CLI Commands for Enabling Snmp Traps Health Monitoring Requirements Configuring Health MonitoringAbout Health Monitoring About the Health Monitoring Metric TypesAbout License Expiration Metrics Health Monitoring ExampleAbout the General Metrics About Health Monitoring NotificationAbout the Licensing Metrics Metric Threshold States and Corresponding Values About the Status MetricsTo change the threshold and notification properties Changing Threshold and Notification PropertiesGetting a Quick View of the SG Appliance Health To review the health monitoring statistics Viewing Health Monitoring StatisticsRelated CLI Syntax to View Health Monitoring Statistics TroubleshootingVolume 9 Managing the Blue Coat SG Appliance Hardware and Software Restart Options Restarting the SG ApplianceTo restart the SG appliance Restore-Defaults Restoring System DefaultsKeep-Console Factory-DefaultsTo clear the DNS cache To restore system defaultsClearing the DNS Cache Clearing the Object CacheUpgrading the SG Appliance Troubleshooting TipClearing the Byte Cache Clearing Trend StatisticsTo upgrade the SG appliance SG Appliance 5.x Version UpgradeRelated CLI Syntax to Upgrade the Sgos Software Managing SG Appliance Systems To view Sgos system replacement optionsTo view details for an Sgos system version Example Session Setting the Default Boot SystemTo set the SG appliance to run on the next hardware restart To unlock a system Locking and Unlocking SG Appliance SystemsReplacing an SG Appliance System To lock a systemTo delete a system Deleting an SG Appliance SystemDisk Reinitialization Multi-Disk SG AppliancesTo delete multiple objects from the SG appliance Single-Disk SG ApplianceDeleting Objects from the SG Appliance To delete a single object from the SG applianceDiagnostics Sending Service Information Automatically Diagnostic Reporting Service InformationTo send service information automatically Related CLI Syntax to Send Service Information Managing the Bandwidth for Service InformationTo manage bandwidth for service information To send service information Configure Service Information SettingsSGOS#diagnostics service-info subcommands To create a new snapshot job Creating and Editing Snapshot JobsTo edit an existing snapshot job Related CLI Syntax to Edit an Existing Snapshot Job Following subcommands are availablePcap File Name Format Packet Capturing the Job UtilityCommon Pcap Filter Expressions Using Filter Expressions in the CLI Configuring Packet CapturingTo enable, stop, and download packet captures Diagnostics Viewing Current Packet Capture Data Related CLI Syntax to Define Packet Capturing SettingsTo view current packet capture statistics To configure core image restart optionsCore Image Restart Options Uploading Packet Capture DataTo set daily heartbeats and/or Blue Coat monitoring Diagnostic Reporting HeartbeatsRelated CLI Syntax to Manage Heartbeats and Monitoring To configure and view CPU monitoring Diagnostic Reporting CPU MonitoringRelated CLI Syntax to Configure and View CPU Monitoring Volume 9 Managing the Blue Coat SG Appliance Selecting the Graph Scale StatisticsTraffic Mix Viewing Traffic Distribution StatisticsRefreshing the Data Understanding Chart DataAbout Bypassed Bytes Viewing Bandwidth Usage or Gain About the Default Service StatisticsTo view bandwidth usage or gain statistics Viewing Traffic History Viewing Client Byte and Server Byte Traffic DistributionTo view client and server byte statistics Supported Proxy Types and Services Unsupported Proxy Types To view client and server byte or bandwidth gain statistics Viewing the ADN HistoryViewing Bandwidth Management Statistics Viewing Protocol StatisticsSSL History To view CPU utilization Viewing System StatisticsResources Statistics Viewing CPU UtilizationTo view concurrent users Viewing Concurrent UsersTo view memory use statistics Viewing Disk Use StatisticsViewing Memory Use Statistics To view disk use statisticsTo view data allocation statistics Viewing Data Allocation Statistics in RAM and on DiskContents Statistics To view the event log Event Logging StatisticsActive Sessions-Viewing Per-Connection Statistics Failover StatisticsTo view failover statistics To view proxied sessions Analyzing Proxied SessionsViewing Proxied Sessions About the Proxied Sessions StatisticsProvided. See Viewing Sessions with Multiple Connections on Cache Hit Is unavailable if the content is non-cacheable or for Cifs About MMS Streaming Connections Using the Tool TipsViewing Sessions with Multiple Connections MMS Understanding the Tree ViewFiltering the Display What Is Not DisplayedAbout the Byte Totals Analyzing Bypassed Connections Statistics Viewing Html and XML Views of Proxied Sessions DataAbout the Bypassed Connection Statistics Viewing Bypassed ConnectionsTo view bypassed connections 14. Filter Drop-Down List Viewing Health Check Statistics Viewing the Access LogViewing Html and XML Views of Bypassed Connections Data Viewing Health Monitoring StatisticsUsing the CLI show Command to View Statistics Statistics Volume 9 Managing the Blue Coat SG Appliance Appendix a Glossary URL Appendix a Glossary Drtr Icmp Volume 9 Managing the Blue Coat SG Appliance MACH5 MIB NTP 100 Network Tunneling tab 102 103 104 Index 106 Snmp 108