Blue Coat Systems SGOS Version 5.2.2, Blue Coat Systems SG Appliance manual Contact Information

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Contact Information

Blue Coat Systems Inc.

420 North Mary Ave

Sunnyvale, CA 94085-4121

http://www.bluecoat.com/support/contact.html

bcs.info@bluecoat.com

http://www.bluecoat.com

For concerns or feedback about the documentation: documentation@bluecoat.com

Copyright© 1999-2007 Blue Coat Systems, Inc. All rights reserved worldwide. No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of Blue Coat Systems, Inc. All right, title and interest in and to the Software and documentation are and shall remain the exclusive property of Blue Coat Systems, Inc. and its licensors. ProxyAV™, CacheOS™, SGOS™, SG™, Spyware Interceptor™, Scope™, RA Connector™, RA Manager™, Remote Access™ and MACH5™ are trademarks of Blue Coat Systems, Inc. and CacheFlow®, Blue Coat®, Accelerating The Internet®, ProxySG®, WinProxy®, AccessNow®, Ositis®, Powering Internet Management®, The Ultimate Internet Sharing Solution®, Cerberian®, Permeo®, Permeo Technologies, Inc.®, and the Cerberian and Permeo logos are registered trademarks of Blue Coat Systems, Inc. All other trademarks contained in this document and in the Software are the property of their respective owners.

BLUE COAT SYSTEMS, INC. DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL BLUE COAT SYSTEMS, INC., ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF BLUE COAT SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Document Number: 231-02846

Document Revision: SGOS 5.2.2—09/2007

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Contents Blue Coat Systems SG Appliance Contact Information Contents Diagnostics Appendix a Glossary Index Volume 9 Managing the Blue Coat SG Appliance About Managing the SG Appliance Document ConventionsVolume 9 Managing the Blue Coat SG Appliance Using Director to Manage SG Systems Automatically Registering the SG Appliance with DirectorRegistering the SG Appliance with Director Related CLI Commands for Director RegistrationDirector Registration Requirements To register the appliance with a DirectorSetting up Director and SG Appliance Communication To view the fingerprint of the keyTo delete a key Monitoring the System and DisksSystem Summary To view the system summary statisticsViewing System Environment Sensors To view the system environment statisticsViewing Disk Status To view disk status or take a disk offlineViewing SSL Accelerator Card Information Setting Up Event Logging and NotificationConfiguring Which Events to Log To view SSL accelerator cardsRelated CLI Commands to Set the Event Log Size Setting Event Log SizeRelated CLI Commands for Setting the Event Logging Level Enabling Event NotificationSyslog Event Monitoring To enable event notificationsRelated CLI Commands to Enable Event Notifications To enable syslog monitoring Viewing Event Log Configuration and ContentViewing the Event Log Configuration Related CLI Commands to Enable Syslog MonitoringViewing the Event Log Contents Related CLI Commands to Enable and Configure Snmp Configuring SnmpTo enable and configure Snmp Enabling SnmpConfiguring Snmp Community Strings To set or change community stringsRelated CLI Commands for Enabling Snmp Traps Configuring Snmp TrapsTo enable Snmp traps Configuring Health Monitoring Health Monitoring RequirementsAbout the Health Monitoring Metric Types About Health MonitoringHealth Monitoring Example About License Expiration MetricsAbout the Licensing Metrics About Health Monitoring NotificationAbout the General Metrics About the Status Metrics Metric Threshold States and Corresponding ValuesChanging Threshold and Notification Properties To change the threshold and notification propertiesGetting a Quick View of the SG Appliance Health Viewing Health Monitoring Statistics To review the health monitoring statisticsTroubleshooting Related CLI Syntax to View Health Monitoring StatisticsVolume 9 Managing the Blue Coat SG Appliance To restart the SG appliance Restarting the SG ApplianceHardware and Software Restart Options Restoring System Defaults Restore-DefaultsFactory-Defaults Keep-ConsoleClearing the Object Cache To restore system defaultsClearing the DNS Cache To clear the DNS cacheClearing Trend Statistics Troubleshooting TipClearing the Byte Cache Upgrading the SG ApplianceSG Appliance 5.x Version Upgrade To upgrade the SG applianceRelated CLI Syntax to Upgrade the Sgos Software To view details for an Sgos system version To view Sgos system replacement optionsManaging SG Appliance Systems To set the SG appliance to run on the next hardware restart Setting the Default Boot SystemExample Session To lock a system Locking and Unlocking SG Appliance SystemsReplacing an SG Appliance System To unlock a systemMulti-Disk SG Appliances Deleting an SG Appliance SystemDisk Reinitialization To delete a systemTo delete a single object from the SG appliance Single-Disk SG ApplianceDeleting Objects from the SG Appliance To delete multiple objects from the SG applianceDiagnostics To send service information automatically Diagnostic Reporting Service InformationSending Service Information Automatically To manage bandwidth for service information Managing the Bandwidth for Service InformationRelated CLI Syntax to Send Service Information Configure Service Information Settings To send service informationSGOS#diagnostics service-info subcommands To edit an existing snapshot job Creating and Editing Snapshot JobsTo create a new snapshot job Following subcommands are available Related CLI Syntax to Edit an Existing Snapshot JobCommon Pcap Filter Expressions Packet Capturing the Job UtilityPcap File Name Format Configuring Packet Capturing Using Filter Expressions in the CLITo enable, stop, and download packet captures Diagnostics Related CLI Syntax to Define Packet Capturing Settings Viewing Current Packet Capture DataUploading Packet Capture Data To configure core image restart optionsCore Image Restart Options To view current packet capture statisticsRelated CLI Syntax to Manage Heartbeats and Monitoring Diagnostic Reporting HeartbeatsTo set daily heartbeats and/or Blue Coat monitoring Related CLI Syntax to Configure and View CPU Monitoring Diagnostic Reporting CPU MonitoringTo configure and view CPU monitoring Volume 9 Managing the Blue Coat SG Appliance Statistics Selecting the Graph ScaleViewing Traffic Distribution Statistics Traffic MixAbout Bypassed Bytes Understanding Chart DataRefreshing the Data To view bandwidth usage or gain statistics About the Default Service StatisticsViewing Bandwidth Usage or Gain To view client and server byte statistics Viewing Client Byte and Server Byte Traffic DistributionViewing Traffic History Supported Proxy Types and Services Unsupported Proxy Types Viewing Protocol Statistics Viewing the ADN HistoryViewing Bandwidth Management Statistics To view client and server byte or bandwidth gain statisticsSSL History Viewing CPU Utilization Viewing System StatisticsResources Statistics To view CPU utilizationViewing Concurrent Users To view concurrent usersTo view disk use statistics Viewing Disk Use StatisticsViewing Memory Use Statistics To view memory use statisticsViewing Data Allocation Statistics in RAM and on Disk To view data allocation statisticsContents Statistics Event Logging Statistics To view the event logTo view failover statistics Failover StatisticsActive Sessions-Viewing Per-Connection Statistics About the Proxied Sessions Statistics Analyzing Proxied SessionsViewing Proxied Sessions To view proxied sessionsProvided. See Viewing Sessions with Multiple Connections on Cache Hit Is unavailable if the content is non-cacheable or for Cifs Viewing Sessions with Multiple Connections Using the Tool TipsAbout MMS Streaming Connections Understanding the Tree View MMSAbout the Byte Totals What Is Not DisplayedFiltering the Display Viewing Html and XML Views of Proxied Sessions Data Analyzing Bypassed Connections StatisticsTo view bypassed connections Viewing Bypassed ConnectionsAbout the Bypassed Connection Statistics 14. Filter Drop-Down List Viewing Health Monitoring Statistics Viewing the Access LogViewing Html and XML Views of Bypassed Connections Data Viewing Health Check StatisticsUsing the CLI show Command to View Statistics Statistics Volume 9 Managing the Blue Coat SG Appliance Appendix a Glossary URL Appendix a Glossary Drtr Icmp Volume 9 Managing the Blue Coat SG Appliance MACH5 MIB NTP 100 Network Tunneling tab 102 103 104 Index 106 Snmp 108