Blue Coat Systems SGOS Version 5.2.2 manual Diagnostic Reporting Heartbeats

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Volume 9: Managing the Blue Coat SG Appliance

Related CLI Syntax for Configuring Core Image Restart Options

SGOS#(config) restart core-image {context full keep number none}

Diagnostic Reporting (Heartbeats)

The SG appliance diagnostic reporting configurations are located in the Management Console (under the Maintenance > Hearbeats tab), and in the CLI (under the configuration diagnostics submode).

The daily heartbeat is a periodic message that is sent every 24 hours and contains SG appliance statistical data. Besides telling the recipient that the device is alive, heartbeats also are an indicator of the appliance's health. Heartbeats do not contain any private information; they contain only aggregate statistics that can be use to preemptively diagnose support issues. The daily heartbeat is encrypted and transferred to Blue Coat using HTTPS. Administrators can have the daily heartbeat messages e-mailed to them by configuring event log notification. The content that is e-mailed to the administrator is the same content sent to Blue Coat.

If monitoring is enabled, Blue Coat receives encrypted information over HTTPS whenever the appliance is rebooted. The data sent does not contain any private information; it contains restart summaries and daily heartbeats. This allows the tracking of SG appliance unexpected restarts due to system issues, and allows Blue Coat to address system issues preemptively.

If the daily heartbeats setting is disabled, you can still send a heartbeat message by using the send-heartbeatcommand through the CLI (this feature is not available through the Management Console).

To set daily heartbeats and/or Blue Coat monitoring:

1.Select Maintenance > Heartbeats.

2.Select or deselect Enable daily heartbeats or Enable Blue Coat monitoring.

3.Click Apply to commit the changes to the SG appliance.

Related CLI Syntax to Manage Heartbeats and Monitoring

❐To enter configuration mode:

SGOS#(config) diagnostics [Command_Modes]

❐The following subcommands are available:

SGOS#(config diagnostics) heartbeat enable SGOS#(config diagnostics) monitor enable SGOS#(config diagnostics) send-heartbeat

Note: This option is not available through the Management Console.

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Contents Blue Coat Systems SG Appliance Contact Information Contents Diagnostics Appendix a Glossary Index Volume 9 Managing the Blue Coat SG Appliance About Managing the SG Appliance Document ConventionsVolume 9 Managing the Blue Coat SG Appliance Using Director to Manage SG Systems Automatically Registering the SG Appliance with DirectorRegistering the SG Appliance with Director Related CLI Commands for Director RegistrationDirector Registration Requirements To register the appliance with a DirectorSetting up Director and SG Appliance Communication To view the fingerprint of the keyTo delete a key Monitoring the System and DisksSystem Summary To view the system summary statisticsViewing System Environment Sensors To view the system environment statisticsViewing Disk Status To view disk status or take a disk offlineViewing SSL Accelerator Card Information Setting Up Event Logging and NotificationConfiguring Which Events to Log To view SSL accelerator cardsRelated CLI Commands to Set the Event Log Size Setting Event Log SizeRelated CLI Commands for Setting the Event Logging Level Enabling Event NotificationRelated CLI Commands to Enable Event Notifications To enable event notificationsSyslog Event Monitoring To enable syslog monitoring Viewing Event Log Configuration and ContentViewing the Event Log Configuration Related CLI Commands to Enable Syslog MonitoringViewing the Event Log Contents Related CLI Commands to Enable and Configure Snmp Configuring SnmpTo enable and configure Snmp Enabling SnmpConfiguring Snmp Community Strings To set or change community stringsTo enable Snmp traps Configuring Snmp TrapsRelated CLI Commands for Enabling Snmp Traps Configuring Health Monitoring Health Monitoring RequirementsAbout the Health Monitoring Metric Types About Health MonitoringHealth Monitoring Example About License Expiration MetricsAbout the General Metrics About Health Monitoring NotificationAbout the Licensing Metrics About the Status Metrics Metric Threshold States and Corresponding ValuesChanging Threshold and Notification Properties To change the threshold and notification propertiesGetting a Quick View of the SG Appliance Health Viewing Health Monitoring Statistics To review the health monitoring statisticsTroubleshooting Related CLI Syntax to View Health Monitoring StatisticsVolume 9 Managing the Blue Coat SG Appliance Hardware and Software Restart Options Restarting the SG ApplianceTo restart the SG appliance Restoring System Defaults Restore-DefaultsFactory-Defaults Keep-ConsoleClearing the Object Cache To restore system defaultsClearing the DNS Cache To clear the DNS cacheClearing Trend Statistics Troubleshooting TipClearing the Byte Cache Upgrading the SG ApplianceSG Appliance 5.x Version Upgrade To upgrade the SG applianceRelated CLI Syntax to Upgrade the Sgos Software Managing SG Appliance Systems To view Sgos system replacement optionsTo view details for an Sgos system version Example Session Setting the Default Boot SystemTo set the SG appliance to run on the next hardware restart To lock a system Locking and Unlocking SG Appliance SystemsReplacing an SG Appliance System To unlock a systemMulti-Disk SG Appliances Deleting an SG Appliance SystemDisk Reinitialization To delete a systemTo delete a single object from the SG appliance Single-Disk SG ApplianceDeleting Objects from the SG Appliance To delete multiple objects from the SG applianceDiagnostics Sending Service Information Automatically Diagnostic Reporting Service InformationTo send service information automatically Related CLI Syntax to Send Service Information Managing the Bandwidth for Service InformationTo manage bandwidth for service information Configure Service Information Settings To send service informationSGOS#diagnostics service-info subcommands To create a new snapshot job Creating and Editing Snapshot JobsTo edit an existing snapshot job Following subcommands are available Related CLI Syntax to Edit an Existing Snapshot JobPcap File Name Format Packet Capturing the Job UtilityCommon Pcap Filter Expressions Configuring Packet Capturing Using Filter Expressions in the CLITo enable, stop, and download packet captures Diagnostics Related CLI Syntax to Define Packet Capturing Settings Viewing Current Packet Capture DataUploading Packet Capture Data To configure core image restart optionsCore Image Restart Options To view current packet capture statisticsTo set daily heartbeats and/or Blue Coat monitoring Diagnostic Reporting HeartbeatsRelated CLI Syntax to Manage Heartbeats and Monitoring To configure and view CPU monitoring Diagnostic Reporting CPU MonitoringRelated CLI Syntax to Configure and View CPU Monitoring Volume 9 Managing the Blue Coat SG Appliance Statistics Selecting the Graph ScaleViewing Traffic Distribution Statistics Traffic MixRefreshing the Data Understanding Chart DataAbout Bypassed Bytes Viewing Bandwidth Usage or Gain About the Default Service StatisticsTo view bandwidth usage or gain statistics Viewing Traffic History Viewing Client Byte and Server Byte Traffic DistributionTo view client and server byte statistics Supported Proxy Types and Services Unsupported Proxy Types Viewing Protocol Statistics Viewing the ADN HistoryViewing Bandwidth Management Statistics To view client and server byte or bandwidth gain statisticsSSL History Viewing CPU Utilization Viewing System StatisticsResources Statistics To view CPU utilizationViewing Concurrent Users To view concurrent usersTo view disk use statistics Viewing Disk Use StatisticsViewing Memory Use Statistics To view memory use statisticsViewing Data Allocation Statistics in RAM and on Disk To view data allocation statisticsContents Statistics Event Logging Statistics To view the event logActive Sessions-Viewing Per-Connection Statistics Failover StatisticsTo view failover statistics About the Proxied Sessions Statistics Analyzing Proxied SessionsViewing Proxied Sessions To view proxied sessionsProvided. See Viewing Sessions with Multiple Connections on Cache Hit Is unavailable if the content is non-cacheable or for Cifs About MMS Streaming Connections Using the Tool TipsViewing Sessions with Multiple Connections Understanding the Tree View MMSFiltering the Display What Is Not DisplayedAbout the Byte Totals Viewing Html and XML Views of Proxied Sessions Data Analyzing Bypassed Connections StatisticsAbout the Bypassed Connection Statistics Viewing Bypassed ConnectionsTo view bypassed connections 14. Filter Drop-Down List Viewing Health Monitoring Statistics Viewing the Access LogViewing Html and XML Views of Bypassed Connections Data Viewing Health Check StatisticsUsing the CLI show Command to View Statistics Statistics Volume 9 Managing the Blue Coat SG Appliance Appendix a Glossary URL Appendix a Glossary Drtr Icmp Volume 9 Managing the Blue Coat SG Appliance MACH5 MIB NTP 100 Network Tunneling tab 102 103 104 Index 106 Snmp 108