Blue Coat Systems Blue Coat Systems SG Appliance Managing the Bandwidth for Service Information

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Chapter 4: Diagnostics

3.Enter the service-request number that you received from a Technical Support representative into the Auto Send Service Request Number field (the service-request number is in the form xx-xxxxxxx or x-xxxxxxx).

4.Click Apply to commit the changes to the SG appliance.

5.(Optional) To clear the service-request number, clear the Auto Send Service Request Number field and click Apply.

Related CLI Syntax to Send Service Information

To send service information automatically:

1.To enable (or disable) the automatic service information feature, enter the following commands at the (config) command prompt:

SGOS#(config) diagnostics SGOS#(config diagnostics) service-infoSGOS#(diagnostics service-info) auto {enable disable} SGOS#(diagnostics service-info) auto sr-numbersr_number

2.(Optional) To clear the service-request number, enter the following command:

SGOS#(diagnostics service-info) auto no sr-number

Managing the Bandwidth for Service Information

You can control the allocation of available bandwidth for sending service information. Some service information items are large, and you might want to limit the bandwidth used by the transfer. Changing to a new bandwidth management class does not affect service information transfers already in progress. However, changing the details of the bandwidth management class used for service information, such as changing the minimum or maximum bandwidth settings, affects transfers already in progress if that class was selected prior to initiating the transfer.

Note: Before you can manage the bandwidth for the automatic service information feature, you must first create an appropriate bandwidth-management class. Refer to Volume 5: Advanced Networking for information about creating and configuring bandwidth classes.

To manage bandwidth for service information:

1.Select Maintenance > Service Information > Send Information > General.

2.To manage the bandwidth of automatic service information, select a bandwidth class from the Service Information Bandwidth Class drop-down menu.

3.Click Apply to commit the changes to the SG appliance.

4.(Optional) To disable the bandwidth-management of service information, select none from the Service Information Bandwidth Class drop-down menu; click Apply.

Related CLI Syntax to Manage Bandwidth for Service Information

SGOS#(diagnostics service-info) bandwidth-classbw_class_name

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Contents Blue Coat Systems SG Appliance Contact Information Contents Diagnostics Appendix a Glossary Index Volume 9 Managing the Blue Coat SG Appliance Document Conventions About Managing the SG ApplianceVolume 9 Managing the Blue Coat SG Appliance Automatically Registering the SG Appliance with Director Using Director to Manage SG SystemsTo register the appliance with a Director Related CLI Commands for Director RegistrationDirector Registration Requirements Registering the SG Appliance with DirectorTo view the fingerprint of the key Setting up Director and SG Appliance CommunicationTo view the system summary statistics Monitoring the System and DisksSystem Summary To delete a keyTo view the system environment statistics Viewing System Environment SensorsTo view disk status or take a disk offline Viewing Disk StatusTo view SSL accelerator cards Setting Up Event Logging and NotificationConfiguring Which Events to Log Viewing SSL Accelerator Card InformationEnabling Event Notification Setting Event Log SizeRelated CLI Commands for Setting the Event Logging Level Related CLI Commands to Set the Event Log SizeSyslog Event Monitoring To enable event notificationsRelated CLI Commands to Enable Event Notifications Related CLI Commands to Enable Syslog Monitoring Viewing Event Log Configuration and ContentViewing the Event Log Configuration To enable syslog monitoringViewing the Event Log Contents Enabling Snmp Configuring SnmpTo enable and configure Snmp Related CLI Commands to Enable and Configure SnmpTo set or change community strings Configuring Snmp Community StringsRelated CLI Commands for Enabling Snmp Traps Configuring Snmp TrapsTo enable Snmp traps Health Monitoring Requirements Configuring Health MonitoringAbout Health Monitoring About the Health Monitoring Metric TypesAbout License Expiration Metrics Health Monitoring ExampleAbout the Licensing Metrics About Health Monitoring NotificationAbout the General Metrics Metric Threshold States and Corresponding Values About the Status MetricsTo change the threshold and notification properties Changing Threshold and Notification PropertiesGetting a Quick View of the SG Appliance Health To review the health monitoring statistics Viewing Health Monitoring StatisticsRelated CLI Syntax to View Health Monitoring Statistics TroubleshootingVolume 9 Managing the Blue Coat SG Appliance To restart the SG appliance Restarting the SG ApplianceHardware and Software Restart Options Restore-Defaults Restoring System DefaultsKeep-Console Factory-DefaultsTo clear the DNS cache To restore system defaultsClearing the DNS Cache Clearing the Object CacheUpgrading the SG Appliance Troubleshooting TipClearing the Byte Cache Clearing Trend StatisticsTo upgrade the SG appliance SG Appliance 5.x Version UpgradeRelated CLI Syntax to Upgrade the Sgos Software To view details for an Sgos system version To view Sgos system replacement optionsManaging SG Appliance Systems To set the SG appliance to run on the next hardware restart Setting the Default Boot SystemExample Session To unlock a system Locking and Unlocking SG Appliance SystemsReplacing an SG Appliance System To lock a systemTo delete a system Deleting an SG Appliance SystemDisk Reinitialization Multi-Disk SG AppliancesTo delete multiple objects from the SG appliance Single-Disk SG ApplianceDeleting Objects from the SG Appliance To delete a single object from the SG applianceDiagnostics To send service information automatically Diagnostic Reporting Service InformationSending Service Information Automatically To manage bandwidth for service information Managing the Bandwidth for Service InformationRelated CLI Syntax to Send Service Information To send service information Configure Service Information SettingsSGOS#diagnostics service-info subcommands To edit an existing snapshot job Creating and Editing Snapshot JobsTo create a new snapshot job Related CLI Syntax to Edit an Existing Snapshot Job Following subcommands are availableCommon Pcap Filter Expressions Packet Capturing the Job UtilityPcap File Name Format Using Filter Expressions in the CLI Configuring Packet CapturingTo enable, stop, and download packet captures Diagnostics Viewing Current Packet Capture Data Related CLI Syntax to Define Packet Capturing SettingsTo view current packet capture statistics To configure core image restart optionsCore Image Restart Options Uploading Packet Capture DataRelated CLI Syntax to Manage Heartbeats and Monitoring Diagnostic Reporting HeartbeatsTo set daily heartbeats and/or Blue Coat monitoring Related CLI Syntax to Configure and View CPU Monitoring Diagnostic Reporting CPU MonitoringTo configure and view CPU monitoring Volume 9 Managing the Blue Coat SG Appliance Selecting the Graph Scale StatisticsTraffic Mix Viewing Traffic Distribution StatisticsAbout Bypassed Bytes Understanding Chart DataRefreshing the Data To view bandwidth usage or gain statistics About the Default Service StatisticsViewing Bandwidth Usage or Gain To view client and server byte statistics Viewing Client Byte and Server Byte Traffic DistributionViewing Traffic History Supported Proxy Types and Services Unsupported Proxy Types To view client and server byte or bandwidth gain statistics Viewing the ADN HistoryViewing Bandwidth Management Statistics Viewing Protocol StatisticsSSL History To view CPU utilization Viewing System StatisticsResources Statistics Viewing CPU UtilizationTo view concurrent users Viewing Concurrent UsersTo view memory use statistics Viewing Disk Use StatisticsViewing Memory Use Statistics To view disk use statisticsTo view data allocation statistics Viewing Data Allocation Statistics in RAM and on DiskContents Statistics To view the event log Event Logging StatisticsTo view failover statistics Failover StatisticsActive Sessions-Viewing Per-Connection Statistics To view proxied sessions Analyzing Proxied SessionsViewing Proxied Sessions About the Proxied Sessions StatisticsProvided. See Viewing Sessions with Multiple Connections on Cache Hit Is unavailable if the content is non-cacheable or for Cifs Viewing Sessions with Multiple Connections Using the Tool TipsAbout MMS Streaming Connections MMS Understanding the Tree ViewAbout the Byte Totals What Is Not DisplayedFiltering the Display Analyzing Bypassed Connections Statistics Viewing Html and XML Views of Proxied Sessions DataTo view bypassed connections Viewing Bypassed ConnectionsAbout the Bypassed Connection Statistics 14. Filter Drop-Down List Viewing Health Check Statistics Viewing the Access LogViewing Html and XML Views of Bypassed Connections Data Viewing Health Monitoring StatisticsUsing the CLI show Command to View Statistics Statistics Volume 9 Managing the Blue Coat SG Appliance Appendix a Glossary URL Appendix a Glossary Drtr Icmp Volume 9 Managing the Blue Coat SG Appliance MACH5 MIB NTP 100 Network Tunneling tab 102 103 104 Index 106 Snmp 108
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