Blue Coat Systems
SGOS Version 5.2.2
manual
Volume 9 Managing the Blue Coat SG Appliance
Troubleshooting
Understanding Chart Data
Restoring System Defaults
Configuring Snmp
Diagnostics
Viewing the Access Log
Setting Event Log Size
What is
To send service information
To upgrade the SG appliance
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Volume 9: Managing the Blue Coat SG Appliance
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Contents
Blue Coat Systems SG Appliance
Contact Information
Contents
Diagnostics
Appendix a Glossary Index
Volume 9 Managing the Blue Coat SG Appliance
About Managing the SG Appliance
Document Conventions
Volume 9 Managing the Blue Coat SG Appliance
Using Director to Manage SG Systems
Automatically Registering the SG Appliance with Director
Registering the SG Appliance with Director
Related CLI Commands for Director Registration
Director Registration Requirements
To register the appliance with a Director
Setting up Director and SG Appliance Communication
To view the fingerprint of the key
To delete a key
Monitoring the System and Disks
System Summary
To view the system summary statistics
Viewing System Environment Sensors
To view the system environment statistics
Viewing Disk Status
To view disk status or take a disk offline
Viewing SSL Accelerator Card Information
Setting Up Event Logging and Notification
Configuring Which Events to Log
To view SSL accelerator cards
Related CLI Commands to Set the Event Log Size
Setting Event Log Size
Related CLI Commands for Setting the Event Logging Level
Enabling Event Notification
To enable event notifications
Related CLI Commands to Enable Event Notifications
Syslog Event Monitoring
To enable syslog monitoring
Viewing Event Log Configuration and Content
Viewing the Event Log Configuration
Related CLI Commands to Enable Syslog Monitoring
Viewing the Event Log Contents
Related CLI Commands to Enable and Configure Snmp
Configuring Snmp
To enable and configure Snmp
Enabling Snmp
Configuring Snmp Community Strings
To set or change community strings
Configuring Snmp Traps
To enable Snmp traps
Related CLI Commands for Enabling Snmp Traps
Configuring Health Monitoring
Health Monitoring Requirements
About the Health Monitoring Metric Types
About Health Monitoring
Health Monitoring Example
About License Expiration Metrics
About Health Monitoring Notification
About the General Metrics
About the Licensing Metrics
About the Status Metrics
Metric Threshold States and Corresponding Values
Changing Threshold and Notification Properties
To change the threshold and notification properties
Getting a Quick View of the SG Appliance Health
Viewing Health Monitoring Statistics
To review the health monitoring statistics
Troubleshooting
Related CLI Syntax to View Health Monitoring Statistics
Volume 9 Managing the Blue Coat SG Appliance
Restarting the SG Appliance
Hardware and Software Restart Options
To restart the SG appliance
Restoring System Defaults
Restore-Defaults
Factory-Defaults
Keep-Console
Clearing the Object Cache
To restore system defaults
Clearing the DNS Cache
To clear the DNS cache
Clearing Trend Statistics
Troubleshooting Tip
Clearing the Byte Cache
Upgrading the SG Appliance
SG Appliance 5.x Version Upgrade
To upgrade the SG appliance
Related CLI Syntax to Upgrade the Sgos Software
To view Sgos system replacement options
Managing SG Appliance Systems
To view details for an Sgos system version
Setting the Default Boot System
Example Session
To set the SG appliance to run on the next hardware restart
To lock a system
Locking and Unlocking SG Appliance Systems
Replacing an SG Appliance System
To unlock a system
Multi-Disk SG Appliances
Deleting an SG Appliance System
Disk Reinitialization
To delete a system
To delete a single object from the SG appliance
Single-Disk SG Appliance
Deleting Objects from the SG Appliance
To delete multiple objects from the SG appliance
Diagnostics
Diagnostic Reporting Service Information
Sending Service Information Automatically
To send service information automatically
Managing the Bandwidth for Service Information
Related CLI Syntax to Send Service Information
To manage bandwidth for service information
Configure Service Information Settings
To send service information
SGOS#diagnostics service-info subcommands
Creating and Editing Snapshot Jobs
To create a new snapshot job
To edit an existing snapshot job
Following subcommands are available
Related CLI Syntax to Edit an Existing Snapshot Job
Packet Capturing the Job Utility
Pcap File Name Format
Common Pcap Filter Expressions
Configuring Packet Capturing
Using Filter Expressions in the CLI
To enable, stop, and download packet captures
Diagnostics
Related CLI Syntax to Define Packet Capturing Settings
Viewing Current Packet Capture Data
Uploading Packet Capture Data
To configure core image restart options
Core Image Restart Options
To view current packet capture statistics
Diagnostic Reporting Heartbeats
To set daily heartbeats and/or Blue Coat monitoring
Related CLI Syntax to Manage Heartbeats and Monitoring
Diagnostic Reporting CPU Monitoring
To configure and view CPU monitoring
Related CLI Syntax to Configure and View CPU Monitoring
Volume 9 Managing the Blue Coat SG Appliance
Statistics
Selecting the Graph Scale
Viewing Traffic Distribution Statistics
Traffic Mix
Understanding Chart Data
Refreshing the Data
About Bypassed Bytes
About the Default Service Statistics
Viewing Bandwidth Usage or Gain
To view bandwidth usage or gain statistics
Viewing Client Byte and Server Byte Traffic Distribution
Viewing Traffic History
To view client and server byte statistics
Supported Proxy Types and Services
Unsupported Proxy Types
Viewing Protocol Statistics
Viewing the ADN History
Viewing Bandwidth Management Statistics
To view client and server byte or bandwidth gain statistics
SSL History
Viewing CPU Utilization
Viewing System Statistics
Resources Statistics
To view CPU utilization
Viewing Concurrent Users
To view concurrent users
To view disk use statistics
Viewing Disk Use Statistics
Viewing Memory Use Statistics
To view memory use statistics
Viewing Data Allocation Statistics in RAM and on Disk
To view data allocation statistics
Contents Statistics
Event Logging Statistics
To view the event log
Failover Statistics
Active Sessions-Viewing Per-Connection Statistics
To view failover statistics
About the Proxied Sessions Statistics
Analyzing Proxied Sessions
Viewing Proxied Sessions
To view proxied sessions
Provided. See Viewing Sessions with Multiple Connections on
Cache Hit
Is unavailable if the content is non-cacheable or for Cifs
Using the Tool Tips
About MMS Streaming Connections
Viewing Sessions with Multiple Connections
Understanding the Tree View
MMS
What Is Not Displayed
Filtering the Display
About the Byte Totals
Viewing Html and XML Views of Proxied Sessions Data
Analyzing Bypassed Connections Statistics
Viewing Bypassed Connections
About the Bypassed Connection Statistics
To view bypassed connections
14. Filter Drop-Down List
Viewing Health Monitoring Statistics
Viewing the Access Log
Viewing Html and XML Views of Bypassed Connections Data
Viewing Health Check Statistics
Using the CLI show Command to View Statistics
Statistics
Volume 9 Managing the Blue Coat SG Appliance
Appendix a Glossary
URL
Appendix a Glossary
Drtr
Icmp
Volume 9 Managing the Blue Coat SG Appliance
MACH5
MIB
NTP
100
Network Tunneling tab
102
103
104
Index
106
Snmp
108
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