Dell 8200 Canada North York, Ontario, Cayman Islands, Chile Santiago, China Xiamen, Colombia

Page 104

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

Canada (North York, Ontario)

Automated Order-Status System

toll-free: 1-800-433-9014

International Access Code: 011

AutoTech (Automated technical support)

toll-free: 1-800-247-9362

 

Customer Care (From outside Toronto)

toll-free: 1-800-387-5759

 

Customer Care (From within Toronto)

416 758-2400

 

Customer Technical Support

toll-free: 1-800-847-4096

 

Sales (Direct sales—from outside Toronto)

toll-free: 1-800-387-5752

 

Sales (Direct sales—from within Toronto)

416 758-2200

 

Sales (Federal government, education, and medical)

toll-free: 1-800-567-7542

 

Sales (Major accounts)

toll-free: 1-800-387-5755

 

TechFax

toll-free: 1-800-950-1329

 

 

 

Cayman Islands

General Support

1-800-805-7541

 

 

 

Chile (Santiago)

Sales, Customer Support, and Technical Support

toll-free: 1230-020-4823

Country Code: 56

 

 

City Code: 2

 

 

 

 

 

China (Xiamen)

Home and Small Business Technical Support

toll-free: 800 858 2437

Country Code: 86

Corporate Accounts Technical Support

toll-free: 800 858 2333

City Code: 592

Customer Experience

toll-free: 800 858 2060

 

Home and Small Business

toll-free: 800 858 2222

 

Preferred Accounts Division

toll-free: 800 858 2062

 

Large Corporate Accounts North

toll-free: 800 858 2999

 

Large Corporate Accounts East

toll-free: 800 858 2020

 

Large Corporate Accounts South

toll-free: 800 858 2355

 

Large Corporate Accounts GCP

toll-free: 800 858 2055

 

Large Corporate Accounts HK

toll-free: 800 964108

 

Large Corporate Accounts GCP HK

toll-free: 800 907308

 

 

 

Colombia

General Support

980-9-15-3978

 

 

 

Costa Rica

General Support

0800-012-0435

 

 

 

104

Appendix

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Contents Solutions Guide Hints, Notices, and Cautions Abbreviations and AcronymsContents If the screen is difficult to read Adding Parts Appendix Index Contents Safety Instructions When Using Your ComputerErgonomic Computing Habits Safety Instructions When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal Setting Up Connecting a Printer Parallel PrinterUSB Printer Installing the Printer Driver Setting Up a Home and Office Network Windows XP Only Transferring Information to a New Computer Windows XP OnlyWindows Me and Windows Turning Off the ComputerWindows XP Solving Problems Finding Solutions See Accessing Help Files Windows Millennium Edition Me and WindowsPower Problems Start-Up Error MessagesVideo and Monitor Problems If the screen is blankIf the screen is difficult to read Sunlight glare, which can cause poor picture qualitySound and Speaker Problems Click Appearance and ThemesPrinter Problems If you cannot print to a parallel port printerIf you cannot print to a USB printer Scanner Problems Modem Problems Click Phone and Modem Options Mouse Problems Keyboard Problems Windows XPDrive Problems If you cannot save a file to a floppy diskIf you cannot play a music CD or install a program from a CD If you cannot play a DVD movie If the CD-RW drive stops writingUnder Error-checking, click Check Now Click Start Network ProblemsIf you have a hard drive problem Click the Change or Remove Program icon Microsoft Windows Error MessagesClick Control Panel Click Add or Remove Programs General Program Problems Program error causes the system to lock upProgram crashes Program stops respondingProgram is designed for an earlier Windows operating system Internet Connection ProblemsIf you have a problem with your Internet connection Double-click the Phone and Modems Options icon Modems Properties window, click Dialing PropertiesClose the Modems Properties window Close the Control Panel Reinstalling Drivers Mail ProblemsResolving Other Technical Problems Solving Problems Using the Windows XP Device Driver Rollback At the Welcome Dell System Owner screen, click NextClick Performance and Maintenance, and then click System Resolving Software and Hardware IncompatibilitiesWindows Me Click the Device Manager tabWindows Using System Restore Click the System Restore tabCreating a Restore Point Windows MeRestoring the Computer to an Earlier Operating State Reinstalling Windows XP Undoing the Last System RestoreSolving Problems Reinstalling Windows Me Select Start Windows Setup from CD-ROM, and then press Enter Reinstalling Windows Click I accept the Agreement, and then click NextSolving Problems Computer automatically restarts W . d e l l . c o m s u p p o r t . d e l l . c o m Adding Parts Power button Front and Back View of the ComputerUSB 1.1 connectors Service tag Reattaching the Front Door and Hinge Arms Reattaching the Front DoorReattaching the Hinge Arms L l . c o m Opening the Computer Cover Looking Inside Your Computer Arrow Release button Back of computerPower supply Back of computer System Board Adding Cards Ensure that the card is fully seated in the connector Removing Cards Tab Securing lever Back of computer Adding Memory Rdram Overview Continuity modules Adding Parts Securing clips 2 notches Replacing the AGP Card Adding a Second Hard Drive Adding Parts Rail tabs Adding Other Drives Inch Devices Gently slide the drive into the bay until you hear a click Power cable Drive cable Securing tabs Tabs 2 drive Drive bay Closing the Computer Cover P e n d i Specifications MicroprocessorMemory Audio2 Power Standard Settings Altitude Operating 15.2 to 3048 m -50 to 10,000 ft StorageViewing Settings Clearing Forgotten Passwords System Setup Program ScreensReplacing the Battery Battery Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyContact Numbers and Addresses Contacting DellDefinition of Third-Party Software and Peripherals Austria Vienna Website support.euro.dell.comBarbados Belgium BrusselsCanada North York, Ontario Cayman IslandsChile Santiago China XiamenCzech Republic Prague Denmark CopenhagenDominican Republic El SalvadorCorporate Finland HelsinkiFrance Paris Montpellier Home and Small Business Germany Langen GuatemalaHong Kong IndiaItaly Milan Home and Small Business JamaicaJapan Kawasaki Website support.jp.dell.com Korea SeoulLatin America LuxembourgMacau Malaysia PenangMexico Netherlands AntillesNetherlands Amsterdam New ZealandNorway Lysaker PanamaPeru Poland WarsawSt. Lucia Singapore SingaporeSouth Africa Johannesburg 09/091Sweden Upplands Vasby Switzerland GenevaTaiwan ThailandTrinidad/Tobago BracknellVenezuela A. Austin, TexasUS Virgin Islands Returning Items for Warranty Repair or Credit Regulatory Information118 Appendix NOM Information Mexico Only One-Year Limited Warranty U.S. Only Limited Warranties and Return PolicyAppendix 121 Two-Year Limited Warranty U.S. Only Limited Warranty Coverage During Year One Limited Warranty Coverage During Year Two General Provisions Three-Year Limited Warranty U.S. Only Limited Warranty Coverage During Years Two and Three 128 Appendix Four-Year Limited Warranty U.S. Only Limited Warranty Coverage During Years Two, Three, and Four Appendix 131 One-Year Limited Warranty Canada Only Appendix 133 Two-Year Limited Warranty Canada Only Appendix 135 136 Appendix Three-Year Limited Warranty Canada Only 138 Appendix Appendix 139 140 Appendix Total Satisfaction Return Policy U.S. Only Guarantee Making a Claim Dell Computer de Mexico SA de CV D ex 146 Index Index 147 148 Index Dell Information Development Localization Supplier
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