Dell 8200 manual Modem Problems

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

RE I N S T A L L T H E S C A N N E R D R I V E R — Reinstall the scanner driver. See the scanner documentation for instructions.

CH E C K F O R I N T E R R U P T R E Q UE S T C O N F L I C T S — See page 47.

Modem Problems

CH E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the green jack on the modem. (The green line-in jack has either a LINE IN label or a connector-shaped icon next to it.) Make sure you hear a click when you insert the telephone line connector.

CH E C K T H E T E L E P HO N E J A C K — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

CO N NE C T T HE M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K —

If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.

CH E C K T H E T E L E P HO N E L I N E — Try using a different telephone line. If you are using a line that is 10 ft (3 m) or more in length, try a shorter one.

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Solving Problems

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Contents Solutions Guide Hints, Notices, and Cautions Abbreviations and AcronymsContents If the screen is difficult to read Adding Parts Appendix Index Contents Safety Instructions When Using Your ComputerErgonomic Computing Habits Safety Instructions When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal Setting Up Connecting a Printer Parallel PrinterUSB Printer Installing the Printer Driver Setting Up a Home and Office Network Windows XP Only Transferring Information to a New Computer Windows XP OnlyWindows Me and Windows Turning Off the ComputerWindows XP Solving Problems Finding Solutions See Accessing Help Files Windows Millennium Edition Me and WindowsPower Problems Start-Up Error MessagesVideo and Monitor Problems If the screen is blankIf the screen is difficult to read Sunlight glare, which can cause poor picture qualitySound and Speaker Problems Click Appearance and ThemesPrinter Problems If you cannot print to a parallel port printerIf you cannot print to a USB printer Scanner Problems Modem Problems Click Phone and Modem Options Mouse Problems Keyboard Problems Windows XPDrive Problems If you cannot save a file to a floppy diskIf you cannot play a music CD or install a program from a CD If you cannot play a DVD movie If the CD-RW drive stops writingUnder Error-checking, click Check Now Click Start Network ProblemsIf you have a hard drive problem Click the Change or Remove Program icon Microsoft Windows Error MessagesClick Control Panel Click Add or Remove Programs General Program Problems Program error causes the system to lock upProgram crashes Program stops respondingProgram is designed for an earlier Windows operating system Internet Connection ProblemsIf you have a problem with your Internet connection Double-click the Phone and Modems Options icon Modems Properties window, click Dialing PropertiesClose the Modems Properties window Close the Control Panel Reinstalling Drivers Mail ProblemsResolving Other Technical Problems Solving Problems Using the Windows XP Device Driver Rollback At the Welcome Dell System Owner screen, click NextClick Performance and Maintenance, and then click System Resolving Software and Hardware IncompatibilitiesWindows Me Click the Device Manager tabWindows Using System Restore Click the System Restore tabCreating a Restore Point Windows MeRestoring the Computer to an Earlier Operating State Reinstalling Windows XP Undoing the Last System RestoreSolving Problems Reinstalling Windows Me Select Start Windows Setup from CD-ROM, and then press Enter Reinstalling Windows Click I accept the Agreement, and then click NextSolving Problems Computer automatically restarts W . d e l l . c o m s u p p o r t . d e l l . c o m Adding Parts Power button Front and Back View of the ComputerUSB 1.1 connectors Service tag Reattaching the Front Door and Hinge Arms Reattaching the Front DoorReattaching the Hinge Arms L l . c o m Opening the Computer Cover Looking Inside Your Computer Arrow Release button Back of computerPower supply Back of computer System Board Adding Cards Ensure that the card is fully seated in the connector Removing Cards Tab Securing lever Back of computer Adding Memory Rdram Overview Continuity modules Adding Parts Securing clips 2 notches Replacing the AGP Card Adding a Second Hard Drive Adding Parts Rail tabs Adding Other Drives Inch Devices Gently slide the drive into the bay until you hear a click Power cable Drive cable Securing tabs Tabs 2 drive Drive bay Closing the Computer Cover P e n d i Specifications MicroprocessorMemory Audio2 Power Standard Settings Altitude Operating 15.2 to 3048 m -50 to 10,000 ft StorageViewing Settings Clearing Forgotten Passwords System Setup Program ScreensReplacing the Battery Battery Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyContact Numbers and Addresses Contacting DellDefinition of Third-Party Software and Peripherals Austria Vienna Website support.euro.dell.comBarbados Belgium BrusselsCanada North York, Ontario Cayman IslandsChile Santiago China XiamenCzech Republic Prague Denmark CopenhagenDominican Republic El SalvadorCorporate Finland HelsinkiFrance Paris Montpellier Home and Small Business Germany Langen GuatemalaHong Kong IndiaItaly Milan Home and Small Business JamaicaJapan Kawasaki Website support.jp.dell.com Korea SeoulLatin America LuxembourgMacau Malaysia PenangMexico Netherlands AntillesNetherlands Amsterdam New ZealandNorway Lysaker PanamaPeru Poland WarsawSt. Lucia Singapore SingaporeSouth Africa Johannesburg 09/091Sweden Upplands Vasby Switzerland GenevaTaiwan ThailandTrinidad/Tobago BracknellVenezuela A. Austin, TexasUS Virgin Islands Returning Items for Warranty Repair or Credit Regulatory Information118 Appendix NOM Information Mexico Only One-Year Limited Warranty U.S. Only Limited Warranties and Return PolicyAppendix 121 Two-Year Limited Warranty U.S. Only Limited Warranty Coverage During Year One Limited Warranty Coverage During Year Two General Provisions Three-Year Limited Warranty U.S. Only Limited Warranty Coverage During Years Two and Three 128 Appendix Four-Year Limited Warranty U.S. Only Limited Warranty Coverage During Years Two, Three, and Four Appendix 131 One-Year Limited Warranty Canada Only Appendix 133 Two-Year Limited Warranty Canada Only Appendix 135 136 Appendix Three-Year Limited Warranty Canada Only 138 Appendix Appendix 139 140 Appendix Total Satisfaction Return Policy U.S. Only Guarantee Making a Claim Dell Computer de Mexico SA de CV D ex 146 Index Index 147 148 Index Dell Information Development Localization Supplier

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