Dell 8200 manual Dell Technical Support Policy U.S. Only

Page 101

Dell Technical Support Policy (U.S. Only)

Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.

Dell provides limited technical support for the computer and any "Dell- installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration (DellPlus™)2.

1Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

2All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstand- ard, third-party hardware components integrated through CFI for the duration of the computer's service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell- branded modular bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Appendix

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Image 101

Contents Solutions Guide Abbreviations and Acronyms Hints, Notices, and CautionsContents If the screen is difficult to read Adding Parts Appendix Index Contents When Using Your Computer Safety InstructionsErgonomic Computing Habits Safety Instructions When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal Setting Up Parallel Printer Connecting a PrinterUSB Printer Installing the Printer Driver Transferring Information to a New Computer Windows XP Only Setting Up a Home and Office Network Windows XP OnlyWindows Me and Windows Turning Off the ComputerWindows XP Solving Problems Finding Solutions See Windows Millennium Edition Me and Windows Accessing Help FilesStart-Up Error Messages Power ProblemsIf the screen is blank Video and Monitor ProblemsSunlight glare, which can cause poor picture quality If the screen is difficult to readClick Appearance and Themes Sound and Speaker ProblemsIf you cannot print to a parallel port printer Printer ProblemsIf you cannot print to a USB printer Scanner Problems Modem Problems Click Phone and Modem Options Mouse Problems Windows XP Keyboard ProblemsIf you cannot save a file to a floppy disk Drive ProblemsIf you cannot play a music CD or install a program from a CD If the CD-RW drive stops writing If you cannot play a DVD movieUnder Error-checking, click Check Now Click Start Network ProblemsIf you have a hard drive problem Click the Change or Remove Program icon Microsoft Windows Error MessagesClick Control Panel Click Add or Remove Programs Program error causes the system to lock up General Program ProblemsProgram crashes Program stops respondingProgram is designed for an earlier Windows operating system Internet Connection ProblemsIf you have a problem with your Internet connection Double-click the Phone and Modems Options icon Modems Properties window, click Dialing PropertiesClose the Modems Properties window Close the Control Panel Reinstalling Drivers Mail ProblemsResolving Other Technical Problems Solving Problems At the Welcome Dell System Owner screen, click Next Using the Windows XP Device Driver RollbackResolving Software and Hardware Incompatibilities Click Performance and Maintenance, and then click SystemClick the Device Manager tab Windows MeWindows Click the System Restore tab Using System RestoreWindows Me Creating a Restore PointRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Windows XPSolving Problems Reinstalling Windows Me Select Start Windows Setup from CD-ROM, and then press Enter Click I accept the Agreement, and then click Next Reinstalling WindowsSolving Problems Computer automatically restarts W . d e l l . c o m s u p p o r t . d e l l . c o m Adding Parts Front and Back View of the Computer Power buttonUSB 1.1 connectors Service tag Reattaching the Front Door Reattaching the Front Door and Hinge ArmsReattaching the Hinge Arms L l . c o m Opening the Computer Cover Arrow Release button Back of computer Looking Inside Your ComputerPower supply Back of computer System Board Adding Cards Ensure that the card is fully seated in the connector Removing Cards Tab Securing lever Back of computer Adding Memory Rdram Overview Continuity modules Adding Parts Securing clips 2 notches Replacing the AGP Card Adding a Second Hard Drive Adding Parts Rail tabs Adding Other Drives Inch Devices Gently slide the drive into the bay until you hear a click Power cable Drive cable Securing tabs Tabs 2 drive Drive bay Closing the Computer Cover P e n d i Microprocessor SpecificationsMemory Audio2 Power Altitude Operating 15.2 to 3048 m -50 to 10,000 ft Storage Standard SettingsViewing Settings System Setup Program Screens Clearing Forgotten PasswordsReplacing the Battery Battery Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsContact Numbers and Addresses Contacting DellDefinition of Third-Party Software and Peripherals Website support.euro.dell.com Austria ViennaBarbados Belgium BrusselsCayman Islands Canada North York, OntarioChile Santiago China XiamenDenmark Copenhagen Czech Republic PragueDominican Republic El SalvadorCorporate Finland HelsinkiFrance Paris Montpellier Home and Small Business Guatemala Germany LangenHong Kong IndiaJamaica Italy Milan Home and Small BusinessWebsite support.jp.dell.com Korea Seoul Japan KawasakiLuxembourg Latin AmericaMacau Malaysia PenangNetherlands Antilles MexicoNetherlands Amsterdam New ZealandPanama Norway LysakerPeru Poland WarsawSingapore Singapore St. LuciaSouth Africa Johannesburg 09/091Switzerland Geneva Sweden Upplands VasbyTaiwan ThailandBracknell Trinidad/TobagoVenezuela A. Austin, TexasUS Virgin Islands Regulatory Information Returning Items for Warranty Repair or Credit118 Appendix NOM Information Mexico Only Limited Warranties and Return Policy One-Year Limited Warranty U.S. OnlyAppendix 121 Two-Year Limited Warranty U.S. Only Limited Warranty Coverage During Year One Limited Warranty Coverage During Year Two General Provisions Three-Year Limited Warranty U.S. Only Limited Warranty Coverage During Years Two and Three 128 Appendix Four-Year Limited Warranty U.S. Only Limited Warranty Coverage During Years Two, Three, and Four Appendix 131 One-Year Limited Warranty Canada Only Appendix 133 Two-Year Limited Warranty Canada Only Appendix 135 136 Appendix Three-Year Limited Warranty Canada Only 138 Appendix Appendix 139 140 Appendix Total Satisfaction Return Policy U.S. Only Guarantee Making a Claim Dell Computer de Mexico SA de CV D ex 146 Index Index 147 148 Index Dell Information Development Localization Supplier

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