Panasonic KX-TEM824 manuals

167 pages2.54 Mb

2 User Manual
2Feature Highlights
- Built-in Voice Message
- Voice Mail Integration
  - Telephones
- 3-level Automated Attendant
In this manual,
3!!
- ConditionsHints
!!
- 4Important Information
  - WARNING
  - SAVE THESE INSTRUCTIONS
- 6Attention
  - C
  - 1. 2. 3.
  - 7For Future Reference
- 8Table of Contents
  - 92 Operator/Manager Operation .................................................. ...........111
  - 3 Customising Your Phone & PBX ....................................................... 125
  - 121.1 Before Operating a Telephone
    - 1.1.1 Before Operating a Telephone
      - What Kind of Telephone Can Be Used?
      - Feature Numbers
      - Tone
      - Display
        Your Extension Number
      - 13 Using a Navigator Key/Volume Key (depending on the type of your PT)
        (Level decreases)
        9
        0
        8
      - Examples
      - Restrictions
      - Icon Descriptions
        Up
        RightLeft
        (Level increases)
        Down
        Up
        (Level increases)
        Down
        (Level decreases)
        /
      - 15 When You Use a Panasonic Proprietary Telephone
        Fixed Buttons
        16Customised Buttons
      - 18 How to Follow the Steps
        An example system operation procedure is shown below.
        Calling Other Extensions
        1.1 Before Operating a Telephone
      - 19 Connection Example
        This diagram shows devices that can be connected.
        Telephone Company
  - 201.2 Making Calls
    - 1.2.1 Basic Calling
      - Calling Other Extensions
        To call another extension (Intercom Call)
        PT and SLT
        To call the operator (Operator Call)
      - 21 Calling an Outside Party
        To select an idle outside (CO) line automatically (Automatic Line Access)
        PT/SLT
        To select a specified outside (CO) line
        To select an idle unassigned outside (CO) line
        22PT and SLT PT/SLT
        PT and
        PT
      - 24 Using an Account Code (Account Code Entry)
    - 251.2.2 Easy Dialling
      - Using a One-touch Button (One-touch Dialling)
      - 26 Using Numbers Stored at Your Extension (Personal Speed Dialling)
        To store a phone number
        To confirm
      - 27 Using Numbers Stored in the PBX (System Speed Dialling)
      - Dialling a Preset Number by Going Off-hook (Hot Line)
        To store a phone number
        0 1 0 2
        7
      - 28 Using a Preprogrammed Number (Quick Dialling)
    - 291.2.3 Redialling
      - Redialling the Last Outside Number You Dialled (Last Number Redial)
        To dial automatically (Automatic Redial)
        8 0
      - 30 Saving an Outside Phone Number for Redialling (Saved Number Redial)
        To save
        During a conversation or while hearing a busy tone
        To dial automatically (Automatic Redial)
        The saved number remains available until another number is stored.
        Customising Your Phone 3.1.3 Customising the Buttons Create or edit a Save button.
    - 311.2.4 When the Dialled Party is Busy or There is No Answer
      - Reserving a Busy Line (Automatic Callback Busy [Camp-on])
        To answer a callback ring set for a busy extension
        To set for both an outside (CO) line call and an intercom call
        While hearing a busy tone
        While hearing a callback ring
        To answer a callback ring set for a busy outside (CO) line
        To cancel the callback ring (Automatic Callback Busy Cancel)
      - 32 Sending a Call Waiting Tone to a Busy Extension (Busy Station Signalling [BSS])
        While hearing a callback ring
        While hearing a busy tone after dialling an extension number
      - 33 Leaving a Message Waiting Indication To leave a message waiting indication
        PT and SLT
      - To leave/cancel a message waiting indication
        PT
        When the called extension is busy or does not answer
        PT/SLT
      - 34To cancel a message waiting indication using the MESSAGE button
        PT and SLT
      - Calling Back a Caller Who Left an Indication To check a received message and call back
      - To cancel all message waiting indications left at your extension
        PT
      - To cancel all message waiting indications left at another extension
      - 350 7
        To lock/unlock message waiting indications
        lock code lock code lock code
      - 36 Joining an Existing Call (Executive Busy Override)
        To join an outside (CO) line call
        To join an intercom call
        To disconnect one party and talk with another when one of the parties is an outside party
        To leave the conference call
        37PT/SLT
        While hearing a busy tone
      - 38 Calling an Extension That Is Refusing Calls (DND Override)
    - 391.2.5 Switching the Calling Method (Alternate CallingRing/ Voice)
      - To switch the calling method
      - Ring Ring Hello OR
        After dialling an extension number
    - 401.2.6 Using Your Calling Privileges at Another Extension (Walking COS)
      - Rotary single line telephone (SLT) users cannot use this feature.
      - At another extension
    - 411.2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA])
      - To call an extension
        From an Outside Telephone
        In No Security Mode/Trunk Security Mode
        In All Security Mode
      - To call an outside party
        In No Security Mode
        In Trunk Security Mode/All Security Mode
      - 42From an Outside Telephone
        43a) b) c) d)
  - 441.3 Receiving Calls
    - 1.3.1 Answering Calls
      - When your telephone rings, either the CO/INTERCOM button or the Message/Ringer Lamp flashes.
    - 451.3.2 Answering Hands-free (Hands-free Answerback)
    - 461.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
      - Answering a Call from Another Telephone (Call Pickup)
        PT/SLT
        4 0
        PT/SLT
        While the TAM is answering a call
      - 47 Preventing Other People from Picking Up Your Calls (Call Pickup Deny)
  - 481.4 During a Conversation
    - 1.4.1 Transferring a Call (Call Transfer)
      - To transfer with a one-touch operation (One-touch Transfer)
        Transferring to an Extension within the PBX Transferring to an Outside Destination
      - Transferring to an Extension within the PBX
        To transfer
      - 49 Transferring to an Outside Destination
    - 501.4.2 Holding a Call
      - Holding
        To hold (Exclusive Call Hold)
        To hold (General Call Hold)
        51To retrieve a call (Call Hold Retrieve)
        At the holding extension (Call Hold Retrieve)
        To retrieve an intercom call put on hold (General Call Hold) by another extension
        To retrieve an outside (CO) line call put on hold (General Call Hold) by another extension
      - 52 Holding in a System Parking Zone (Call Park)
        To park a call
        2 5
        To retrieve (Call Park Retrieve)
        22
        PT/SLT
    - 531.4.3 Talking to 2 Parties Alternately (Call Splitting)
      - When talking to one party with another party on hold, you c an switch between the 2 parties.
      - This feature is not available for calls from doorphones or paging announcements.
      - SLT
    - 541.4.4 Answering Call Waiting
      - Answering Call Waiting in the PBX
        1.
        2.
        55SLT
      - 56 Answering Call Waiting from the Telephone Company
        PT SLT
        While hearing a call waiting tone While hearing a call waiting tone
    - 571.4.5 Talking to Multiple Parties (Conference)
      - To disconnect one party and then talk to the other
      - Adding a Third Party During a Conversation (3-party Conference)
        You can add a third party to your conversation.
        To establish a 3-party conference call
        phone no.
        58To put the third party on hold and talk to the original party
        To leave a 3-party conference call
        When you are talking with 2 extensions or one extension and one outside party
      - 59 Leaving a Conference Call (Unattended Conference)
        To leave a conference call and establish an unattended conference call
        To return while others are talking
        When you are talking with 2 outside parties
      - 60 Originating a 3-party to 5-party Conference Call (5-party Conference)
        To establish a 5-party conference call
        desired phone no.
        61To disconnect a 5-party conference call
        At the original extension
        During a 3-party conference call with one or 2 outside parties
    - 621.4.6 Muting a Microphone (Microphone Mute)
    - 641.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)
      - To switch from the handset to hands-free mode
        During a conversation in hands-free mode
      - To switch from hands-free mode to the handset
        During a conversation using the handset
    - 651.4.9 Changing the Dialling Mode (Pulse to Tone Conversion)
  - 661.5 Before Leaving Your Desk
    - 1.5.1 Forwarding Your Calls (Call Forwarding [FWD])
      - 67To set/cancel from another extension
        outside phone no.
        outside (CO) line access no.
        destination
        your
    - 691.5.2 Showing a Message on the Caller's Telephone Display (Absent Message)
      - To cancel
      - 7 5
    - 711.5.3 Preventing Other People from Using Your Telephone (Extension Lock)
      - To lock/unlock
    - 721.5.4 Leaving a Group (Log-in/Log-out)
      - To set Log-in/Log-out
      - 7 3 6
    - 731.5.5 Using Voice Messaging (Built-in Voice Message [BV])
      - 74 Recording, Playing, or Erasing Personal BV Outgoing Messages
        To record
        2 3 17
        To play back
        To erase
        2 3 7
        752 3 07
      - 76 Forwarding Your Calls to Built-in Voice Message
      - 77 Leaving, Playing, or Erasing Voice Messages
        To leave a voice message in a user's personal message area
        To leave a voice message in the common message area
        desired phone no.
        From an Outside Telephone/PT/SLT
        desired phone no.
        From an Outside Telephone
        To leave a voice message using Direct Message
        To view and play back a voice message in a voice message area
        782 5 17
        another
        To play back all voice messages in a voice message area
        To erase all voice messages in a voice message area
        PTPT/SLT
        2 5 2 7
        79PTPT/SLT
        2 57
        To play back and/or erase voice messages from an outside telephone
        *
        80From an Outside Telephone
        phone no. voice message
        access code
  - 821.6 Making/Answering a Paging Announcement
    - 1.6.1 Paging
      - Paging
        PT/SLT
        3 3 0
        3
        4
        1.6 Making/Answering a Paging Announcement
      - 83 Paging and then Transferring a Call
        You can transfer a call after making a paging announcement.
        (1
        extension group no.
        8)
    - 841.6.2 Answering/Denying a Paging Announcement
  - 851.7 Setting the Telephone According to Your Needs
    - 1.7.1 Setting the Alarm (Timed Reminder)
    - 871.7.2 Refusing Incoming Calls (Do Not Disturb [DND])
      - 1.7 Setting the Telephone According to Your Needs
    - 881.7.3 Receiving Call Waiting
      - To set/cancel for intercom/doorphone calls
      - To set/cancel for outside (CO) line calls
      - 3 1 7
      - 3 2 7
    - 891.7.4 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)
    - 901.7.5 Turning on the Background Music (BGM)
    - 911.7.6 Protecting Your Line against Notification T ones (Data Line Security)
    - 921.7.7 Checking the Time Service Mode
    - 931.7.8 Clearing Features Set at Your Extension (Extension Feature Clear)
      - 9 7
        1.7 Setting the Telephone According to Your Needs
    - 941.7.9 Monitoring a Room (Room Monitor)
      - To monitor through a doorphone
      - To monitor
      - 3 57
        At the monitored telephone
        doorphone no.
      - 13
  - 961.8 Using User-supplied Equipment
    - 1.8.1 If a Doorphone/Door Opener is Connected
      - 3 1
        doorphone no.
        To call a doorphone
        Calling to and from a Doorphone (Doorphone Call) Opening a Door (Door Open)
      - Calling to and from a Doorphone (Doorphone Call)
        To call from the doorphone
        To answer a call from a doorphone
        Doorphone
      - 97 Opening a Door (Door Open)
        From an enabled extension
        5 5
        From an extension that is on a call with a doorphone
    - 981.8.2 If a Host PBX is Connected
      - Accessing External Services (External Feature Access [EFA])
        <Example> To hold the current call and then talk to the new party
        PT SLT
        During a conversation with an outside party During a conversation with an outside party
    - 991.8.3 If a Voice Processing System is Connected
      - Forwarding Your Calls to a Voice Processing System (Voice Mail Integration)
        To listen to messages
        To transfer a call to a mailbox (APT Integration only)
        10087 444444
      - 101 Screening Calls (Live Call Screening [LCS])
        Before operating
        To set/cancel the LCS password
        102To set LCS
        LCS password
        To cancel LCS
        Operation Flowchart
        The operations in the shaded areas can be performed in hands-free mode.
        Hands-free Mode Private Mode
        Stop monitoring Answer
        the call
        103Monitor Monitor
        No operation
        Stop monitor Answer
        (Alert Tone)
        Stop the alert tone
        During a conversation (Call Waiting Tone)
      - 104 Recording a Conversation (2-way Record)
        To record into your mailbox
        105To record into another mailbox (2-way Transfer)
  - 1061.9 Using a Display Proprietary Telephone
    - 1.9.1 Calling with the Incoming Call Log
      - To check the number of logged calls
      - 107To view caller information and call back a caller
      - To erase caller information
        While viewing caller information
        When the Caller ID IndicationPersonal/Common button is lit
      - To view caller information and play back an associated voice message in a voice message area
      - To erase caller information, including associated voice message in a voice message area
      - 108Display PT
        While viewing caller information or after playing back the associated voice message
  - 1122.1 Control Features
    - 2.1.1 Locking Other Extensions (Remote Extension Lock)
      - To lock/unlock
    - 1132.1.2 Switching the Time Service Mode (Time Service)
      - 2.1 Control Features
    - 1152.1.3 Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call])
      - To cancel
        The operator or manager can remotely set or cancel the Timed Reminder feature for any extension.
      - 2
        hour/minute
      - 6 47
      - 7 6
      - 6 47
      - 7 6 2
    - To erase
    - 1177 0
    - To disregard the newest call/overwrite the oldest call in the common area call log
    - 1183 77
    - 1192.1.6 Recording, Playing, or Erasing Common BV Outgoing Messages
      - To record
      - To play back
      - 2 27
      - 2
    - 1212.1.7 Changing System Settings Using Programming Mode
      - *
      - 8 2 7
        *
      - 1229 X
        *
        * *
    - 1273.1.2 Changing Personal Settings Using Programming Mode
      - Setting Features
      - 128 Clearing Features
        To return features to default (Personal Programming Data Reset)
      - 129 Confirming Your Own Extension Number (Self-extension Number Confirmation)
    - 1303.1.3 Customising the Buttons
      - 1311234
      - 9/0*
      - [ 123 4567 ]
        3.1 Customising Your Phone (Personal Programming)
        132To confirm a button setting
        To clear a button setting
  - 1333.2 Managing Call Logs
    - 3.2.1 Requirements
    - 1343.2.2 Viewing, Printing, and Clearing Call Logs
      - *
  - 1353.3 Customising Your PBX (System Pr ogramming)
    - 3.3.1 Programming Information
      - 136 Icon Descriptions
      - 137 Procedure
    - 1383.3.2 System Programming
      - System Speed Dialling Number [001]
        1234
        9/0*
        [ 123 4567 ]
      - 139 System Speed Dialling Name [011]
      - DISA Security Code [512]
      - 140 DISA Security Code Digits [530]
        a) b) c) d)
      - 141 Entering Characters
        Ann
        2
        6(5 times) 6(5 times)
  - 1444.1 Troubleshooting
    - 4.1.1 Troubleshooting
  - 1474.2 Feature Number Table
    - 4.2.1 Feature Number Table
  - 1554.3 Identifying Tones
    - 4.3.1 Identifying Tones
      - While On-hook
        Ring Tone Patterns
        Ring Tone Patterns Sent from the Telephone Company (New Zealand only)
        156Doorphone Chime Patterns
      - 157When Going Off-hook
        Dial Tones Tone 1
        Tone 2
        Tone 3
        Tone 4
        Tone 5
      - 158When Making Calls
      - While Off-hook
      - 159When Talking to an Outside Party When Setting the Features or Programming
        Tone 3 (Hold Alarm Tone)
        Warning Tone
        Confirmation Tones Tone 1
        Tone 2
        Tone 3
        15 s
        162Numerics
        A
        B
        C
        D
        E
        163F
        G
        H
        I
        J
        L
        M
        N
        O
        P
        164Q
        R
        S
        T
        U
        V
        W
        165Y

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