Manuals / Panasonic / Communications / Telephone

Panasonic KX-TES824 Using Voice Messaging Built-in Voice Message BV, Leaving one’s desk

Models: KX-TEM824 KX-TES824

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1.5 Before Leaving Your Desk

1.5.5Using Voice Messaging (Built-in Voice Message [BV])

–Recording, Playing, or Erasing Personal BV Outgoing Messages

–Forwarding Your Calls to Built-in Voice Message

–Leaving, Playing, or Erasing Voice Messages

	Call		Operator/Manager
	Direct to Common		Operator/Manager
	Direct to Common
	Message Area		Common BV OGM
	Outside party		Common BV OGM
			Common Voice Message
	Direct to DISA		Personal BV OGM
			Personal Voice Message
	Direct to extension
		• Intercept timer expires
		• Wrong number is dialled
	DISA OGM

Using the DISA

AA service

Call

Extension

Leaving one’s desk

FWD to Personal

Message Area

FWD to Personal

Message Area

Others

Personal BV OGM

Personal Voice Message

Using the Direct Message feature

Extension

If an optional voice message card is installed in the PBX, a caller can leave a voice message in one of the voice message areas. There are 2 types of voice message area: personal message area and common message area.

A personal message area is where callers can leave messages directly for you. When an incoming call (a call direct to your extension, or a call using the Direct Inward System Access [DISA] Automated Attendant

[AA]service) is forwarded to your personal message area, the caller will hear a personal Built-in Voice Message (BV) outgoing message (OGM) and can leave a voice message. You can access your personal message area to play back or erase caller messages.

A common message area is where callers can leave messages for the company. When an outside (CO) line call is automatically directed to the common message area, or when a DISA call is redirected to the common message area via Intercept Routing, the caller will hear a common BV OGM and can leave a voice message. Only the operator or manager can access the common message area to play back or erase caller messages.

If there are new voice messages in your personal message area or the common message area (if accessible), you will hear dial tone 4 when going off-hook. Additionally, if your telephone has a MESSAGE

User Manual

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Panasonic KX-TES824, KX-TEM824 user manual Using Voice Messaging Built-in Voice Message BV, Leaving one’s desk

Contents

KX-TES824 Using Voice Messaging Built-in Voice Message BV Feature HighlightsThis manual Important Information Safety InstructionsHttp//doc.panasonic.de Page For Future Reference Table of Contents Troubleshooting 144 Control Features 112Feature Number Table 147 106Page Section Operation Before Operating a Telephone Before Operating a TelephoneRestrictions ExamplesIcon Descriptions Your Extension NumberAccount code Fixed Buttons When You Use a Panasonic Proprietary TelephoneCustomised Buttons Customised Button Function Calling Other Extensions How to Follow the StepsConnection Example This diagram shows devices that can be connectedBasic Calling Making CallsCalling Other Extensions To call another extension Intercom CallTo call the operator Operator Call Calling an Outside PartyTo select an idle unassigned outside CO line To select a specified outside CO lineEmergency Call Account code Using an Account Code Account Code EntryEasy Dialling Using a One-touch Button One-touch DiallingTo dial To store a phone numberTo confirm Personal speed Dialling noDialling a Preset Number by Going Off-hook Hot Line Using Numbers Stored in the PBX System Speed DiallingTo set/cancel Using a Preprogrammed Number Quick DiallingQuick dialling no To dial automatically Automatic Redial RediallingAutomatic Redial To save Reserving a Busy Line Automatic Callback Busy Camp-on When the Dialled Party is Busy or There is No AnswerTo answer a callback ring set for a busy extension To answer a callback ring set for a busy outside CO line To cancel the callback ring Automatic Callback Busy CancelLeaving a Message Waiting Indication To leave/cancel a message waiting indicationWhile on-hook Lock code To lock/unlock message waiting indicationsTo join an outside CO line call Joining an Existing Call Executive Busy OverrideExample To leave the conference call To join an intercom callWhile hearing the DND tone Calling an Extension That Is Refusing Calls DND OverrideTo switch the calling method Switching the Calling Method Alternate Calling-Ring/ VoiceExtension PasswordFrom an Outside Telephone To call an extensionOutside Phone no To call an outside partyCustomising Your System Answering Calls Receiving CallsLine Preference-Incoming Alternate Receiving-Ring/VoiceRed on Set Answering Hands-free Hands-free AnswerbackAnswering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call PickupExtension no. Directed TAM extension noPrevent Allow Tone Off-hook Enter Enter 1 to prevent Enter # Transferring a Call Call Transfer During a ConversationTransferring to an Extension within the PBX To transferTransferring to an Outside Destination Line access noOutside CO Holding Holding a CallTo hold General Call Hold To hold Exclusive Call HoldTo retrieve a call Call Hold Retrieve Hold Mode Change proprietary telephone PT onlyHeld line no Flashing green at moderate speed You have a call on hold.To park a call Holding in a System Parking Zone Call ParkTo retrieve Call Park Retrieve Parking zone noTalking to 2 Parties Alternately Call Splitting Answering Call Waiting in the PBX Answering Call WaitingTo hold the current call and then talk to the new party Type Selection Answering Call Waiting from the Telephone CompanyTo establish a 3-party conference call Talking to Multiple Parties ConferenceTo disconnect one party and then talk to the other To leave a 3-party conference call To return while others are talking Leaving a Conference Call Unattended ConferenceTo establish a 5-party conference call Desired Phone no To disconnect a 5-party conference callFlashing red slowly Mute Muting a Microphone Microphone MuteTo talk using the headset Using the Headset Headset OperationTo switch from hands-free mode to the handset To switch from the handset to hands-free modeIf the other party has difficulty hearing you If the other party reports that your voice echoesPhone no Desired no Changing the Dialling Mode Pulse to Tone ConversionForwarding Your Calls Call Forwarding FWD Before Leaving Your DeskOutside To set/cancel from another extensionFlashing red slowly FWD mode To set To cancelMessage no At Ext %%% Extension numberDisplay PT To lock/unlock To set Log-in/Log-out Leaving a Group Log-in/Log-outLeaving one’s desk Using Voice Messaging Built-in Voice Message BVCall Log To recordTo erase To play backPress FWD/DND Enter required number Forwarding Your Calls to Built-in Voice MessageTo leave a voice message in a users personal message area Leaving, Playing, or Erasing Voice MessagesTo leave a voice message in the common message area Press Message To leave a voice message using Direct MessageTo erase all voice messages in a voice message area To play back all voice messages in a voice message areaTo erase the message* 1 Dial Tone Customising Your Phone Dial TonePaging Making/Answering a Paging AnnouncementPaging Press Transfer or Enter required number Paging and then Transferring a CallTo answer Answering/Denying a Paging AnnouncementTo refuse/accept paging announcements Paging Deny Setting the Alarm Timed Reminder Setting the Telephone According to Your NeedsHour/minute To stop the alarm Refusing Incoming Calls Do Not Disturb DND To set/cancel for intercom/doorphone calls To set/cancel for outside CO line callsReceiving Call Waiting Prevent Allow Tone Turning on the Background Music BGM Set Tone Cancel Checking the Time Service Mode All messages left by other extensions will be cleared To monitor Monitoring a Room Room MonitorTo monitor through a doorphone To talk with a person in the monitored room To cancel a monitorTo stop a monitor temporarily while on-hook If a Doorphone/Door Opener is Connected Using User-supplied EquipmentCalling to and from a Doorphone Doorphone Call Opening a Door Door Open From an enabled extensionFrom an extension that is on a call with a doorphone Door opener noDesired service 6code Accessing External Services External Feature Access EFAIf a Host PBX is Connected Voice mail If a Voice Processing System is ConnectedTo transfer a call to a mailbox APT Integration only To listen to messagesHands-free mode To set/cancel the LCS passwordPrivate mode Screening Calls Live Call Screening LCSTo set LCS To cancel LCSAnswer Operation FlowchartMonitoring Call To record into your mailbox Recording a Conversation 2-way RecordFlashing green slowly Monitoring.*2 To record into another mailbox 2-way Transfer Calling with the Incoming Call Log Using a Display Proprietary TelephoneTo check the number of logged calls To erase caller information To view caller information and call back a callerTone Press Message To erase all caller information in the personal area Customising Your Phone Section Operator/Manager Operation Locking Other Extensions Remote Extension Lock Control FeaturesTo change the time service mode manually Switching the Time Service Mode Time ServiceTo confirm the current time service mode Red on Set Hour/minute Display PT 117 Enter Enter 2 to disregard Enter # Common BV OGM no Recording, Playing, or Erasing Common BV Outgoing MessagesEnter Enter # Changing System Settings Using Programming Mode To play OGMs for 3-level AA Outgoing Message OGM for123 Control Features Section Customising Your Phone & PBX Customising Your Phone Personal Programming Customising Your Phone Personal ProgrammingSetting Features Changing Personal Settings Using Programming ModeProgramme Number Setting No line Ringing lineHands-free mode Clearing FeaturesTone Call Waiting Tone Type SelectionYou can confirm your jack and extension number Button Programmable Button Programming Input Customising the Buttons1234 To clear a button setting To confirm a button settingRequirements Managing Call LogsViewing, Printing, and Clearing Call Logs Programming Information Customising Your PBX System ProgrammingList Fixed Button KX-T7730/KX-T7735 Function Procedure System Speed Dialling Number System ProgrammingDisa Security Code System Speed Dialling NameDisa Security Code Digits Entering Characters Alphabet mode/ Numeral modeCustomising Your PBX System Programming Section Appendix Troubleshooting TroubleshootingToll restriction is activated. Other party has set Data Line Security. Forgot my extension passwordWant to prevent a number that is stored Memory from being displayedPower failure has occurred When a power failure occurs Problem Remedy Want to confirm my extension numberWhen the power is turned back on Date and/or time are not correctFeature Number Table Feature Number TableFeature Number Table Feature Number Table Feature Number Table Feature Number Table Feature Number Table Feature While dialling or talking Numbering Feature When the extension is on-hook Numbering Identifying Tones Identifying TonesWhile On-hook Ring Tone PatternsDoorphone Chime Patterns Dial Tones When Going Off-hookTone While Off-hook When Making CallsWhen Setting the Features or Programming When Talking to an Outside PartyTone 3 Hold Alarm Tone Confirmation TonesIdentifying Tones Index Numerics Intercom Pause Your Extension Number Index Copyright PSQX3082ZA KK1004MN0