4.1 Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

 

 

 

 

Remedy

 

 

 

 

 

 

 

 

 

I cannot make an outside (CO) line call

• An outside (CO) line access number was not

 

using a One-touch Dialling button or

stored with the phone number.

 

 

Speed Dialling.

 

 

 

 

An outside (CO) line access number is required for

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

outside (CO) line calls. (

1.2.1 Basic Calling, 3.1.3

 

 

Customising the Buttons)

 

 

 

 

 

 

 

 

 

 

During a conversation with an outside

• The specified time limit has run out. (

1.4.1

 

party, the call was disconnected.

Transferring a Call (Call Transfer), 1.4.5 Talking to

 

 

Multiple Parties (Conference))

 

 

 

 

 

 

 

 

Consult your dealer about extending the time limit,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

if necessary.

 

 

 

 

 

 

 

 

 

 

The Redial feature does not function.

• The stored number is more than 64 digits long, or

 

 

is an extension number. (

1.2.3 Redialling)

 

 

 

 

 

 

Redialling can only be used with outside (CO) line

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

numbers of 64 digits or less.

 

 

 

 

 

 

 

 

 

I cannot access computer services,

• A tone signal is required and your outside (CO) line

 

telephone banking, etc.

is set to "Pulse". (

1.2.6 Using Your Calling

 

 

Privileges at Another Extension (Walking COS))

 

 

 

 

 

 

Change the dialling mode.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Computer or fax machine

• An indication tone may have interrupted

 

 

communication was interrupted.

communication. (

1.7.6 Protecting Your Line

 

 

against Notification Tones (Data Line Security))

 

 

 

 

 

 

Set your line to not receive signalling tones.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I cannot send a call waiting tone to the

• The other party has not set the Call Waiting

 

dialled extension.

feature.

 

 

 

 

 

(

 

 

Sending a Call Waiting Tone to a Busy Extension

 

 

(Busy Station Signalling [BSS]), 1.4.4 Answering Call

 

 

Waiting, 1.7.3 Receiving Call Waiting)

 

•The other party has set Data Line Security.

( 1.7.6 Protecting Your Line against Notification Tones (Data Line Security))

I forgot my extension password.

•

 

 

 

 

 

Ask your manager to assist you.

 

 

 

(

 

 

 

2.1.1 Locking Other Extensions (Remote

 

 

Extension Lock))

 

 

 

 

 

 

 

 

 

Music started playing through the

•

This is Background Music (BGM). (

1.7.5

telephone's speaker.

 

Turning on the Background Music (BGM))

 

 

 

 

 

 

 

 

Turn off the music by entering "1" while on-hook.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ask your manager or dealer to set your extension

 

 

 

 

 

 

 

 

 

not to play music when "1" is entered while on-hook.

 

 

 

 

 

 

 

 

 

I want to prevent a number that is stored

•

 

 

 

 

 

Conceal the number.

 

 

 

 

 

 

 

in memory from being displayed.

 

(

 

 

 

3.1.3 Customising the Buttons)

 

 

 

 

 

 

 

User Manual 145

Page 144 Page 146
Page 145
Image 145
Panasonic KX-TES824 Other party has set Data Line Security., Forgot my extension password, Memory from being displayed
Page 144 Page 146

KX-TEM824, KX-TES824 specifications

The Panasonic KX-TES824 and KX-TEM824 are highly regarded in the realm of business telecommunication systems, particularly for small to medium-sized enterprises seeking reliability and a feature-rich experience. These Panasonic systems stand out due to their advanced functionalities, robust performance, and exceptional scalability, making them ideal choices for organizations looking to streamline their communications.

Both the KX-TES824 and KX-TEM824 facilitate a hybrid system that supports both analog and digital telephones, allowing users the flexibility to choose the type of phones that best suit their needs. The systems can accommodate up to 24 extensions, with the KX-TEM824 providing the added benefit of additional trunk lines. This scalability ensures that as a business grows, adding more lines and extensions is a straightforward process.

Key features include integrated voicemail capabilities, which can enhance customer service and streamline internal communication. The voicemail system allows for features like voicemail-to-email, ensuring prompt responses to messages. The KX-TEM824 additionally supports more sophisticated communication options with digital integration for advanced user functionalities.

The KX-TES824 and KX-TEM824 systems are equipped with built-in Caller ID and call waiting features, contributing to improved call management. The automated attendant function is another significant aspect, as it enables businesses to direct calls efficiently without needing a dedicated receptionist, thus saving costs and enhancing productivity.

VoIP support is a critical component of the KX-TEM824, enabling users to harness the advantages of Voice over Internet Protocol technology. This feature not only lowers communication costs but also improves call quality. Moreover, the systems support diverse network configurations, making installation and integration into existing infrastructures seamless.

In terms of user interface, both systems boast an intuitive programming menu that can be accessed via the telephone handset. This allows users to customize their settings, modify extensions, and manage features without the need for specialized training.

Multiple call handling options, music-on-hold functionalities, and intercom features further enhance the user experience. The KX-TES824 and KX-TEM824 are designed with reliability in mind, equipped to endure the demanding environment of business operations.

Overall, the Panasonic KX-TES824 and KX-TEM824 represent a powerful solution for business communications, offering versatility, ease of use, and the technological edge needed to thrive in today’s competitive landscape.
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