Problem Solving | 3Com DUA1770-0AAA04 specs

4	PROBLEM SOLVING

This chapter helps you to diagnose and solve problems you may have with the operation of your Switch. There is also an explanation of IP addressing.

The topics covered are:

■Solving Problems Indicated by LEDs

■Solving Hardware Problems

■Solving Communication Problems

■Solving Software Upgrade Problems

If you experience a problem that is not listed here, it may be included in the support section of the Superstack 3 Switch Management Interface Reference Guide on the CD-ROM that accompanies your Switch.

To ensure this product provides optimum performance, high speed fans are used to provide ventilation. These fans have a high audible output.

For Technical Support information, see Appendix D.

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3Com DUA1770-0AAA04 manual Problem Solving, For Technical Support information, see Appendix D

Contents

SuperStack 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Setting UP for Management PIN-OUTS Page About this Guide Convention Description ConventionsIcon Description Documentation documentation RelatedDocumentation SuperStack 3 Switch 4900 Series Getting Started Guide Please include the following information when commenting3Com recommends that you copy the Docs/referenceguide Directory as a whole to maintain the structure of the files Introducing Introducing the Superstack 3 Switch 4900 Series Hardware Features Switches Switch 4900 front view Switch Front View Detail Switch 4924 front view Ports cross-over Color Indicates Port Status LEDs Power/Self Test LEDModule Status LEDs Unit LEDs Switch 4900 rear view Switch Rear Switch 4924 rear view Power Socket Switch units, it is returned to these defaults Default SettingsSupported by your Switch Installing the Switch Site Package ContentsChoosing a Suitable Rack-mounting Flow through the side panels of the SwitchDesk, or attach it to a wall Have been fitted Fitting a bracket for rack-mounting Repeat steps 2 and 3 for the other side of the Switch Interconnecting two Switch 4900 units Powering-up Power-upSwitch Sequence Power System output That contain alignment pins can cause damage to your Switch RJ-45 connector is now a grounded portYour Switch Options Operation Switch 4950 GbicApproved Gbic Transceivers Inserting a Gbic Transceiver into a Switch Fiber SC connector Type 4 Gbic with internal Eeprom fitted Switch 4950 Gbic Operation Installing the Switch Setting UP for Management Overview Setting Up Automatic IP Configuration Manual IP Configuration Setting UP for Management Pre-requisites Manually Configuring IP Information Setting Up the Switch with IP Information Connecting the Workstation to the SwitchConfiguring the Workstation with IP Information Using Command Line Interface via Telnet Example top-level command line interface menu 19,200 baud Data bits Connecting a workstation to the Switch via the console port Setting Up the Switch with IP Information Automatically Configured IPViewing Pre-requisites Viewing IP Information via the Console Port Example top-level command line interface menu Refer to Setting Up Command Line Interface Management on Network Using Telnet Command LineInterface Management CLI Management via Choosing a Browser Setting Up WebInterface Http//xxx.xxx.xxx.xxx Over the Network Passwords Setting Up SnmpDefault Users Security Device User Modify operation on the web interface User Default Name Password Access Level For Technical Support information, see Appendix D Problem Solving Solutions below Solving ProblemsPower LED does not light On powering-up, the Power/Self Test LED lights yellow Solving Hardware ProblemsFan failure warning message is received For further information about RMON, refer to Status Unit fails, no Snmp fan failure message is received Error message indicating that the Gbic transceiver is faulty IP Addressing Solving Communication Problems How do you obtain a registered IP Address? Safety Information This must be approved for the country where it is used Important Safety Information Important Safety Information 3CGBIC91 Gbic SX 3CGBIC92 Gbic LX Schko ’information de Sécurité Importante Appendix a Safety Information 3CGBIC91 Gbic SX 3CGBIC92 Gbic LX Der Netzstecker muß die Norm CEE 7/7 erfüllen Schuko Wichtige Sicherheitsinformationen Wichtige Sicherheitsinformationen Appendix a Safety Information Pin to 9-pin PC-AT Serial CableNull Modem Cable 9-pin to RS-232 25-pin Modem Cable ConnectorsRJ-45 Pin Assignments Pin Number 10/100BASE-T 1000BASE-T Appendix B PIN-OUTS Safety Physical DimensionsPower Consumption Same unless otherwise stated Protocols Used for Administration Power SupplyHeat Dissipation Standards Supported Online Technical Services Username anonymous From this region, email Asia, Pacific RimEurope, Middle East and Africa From this region, enter the URL Europe, Middle East and Africa Asia, Pacific Rim Country Telephone Number Asia, Pacific Rim Country Telephone Number Latin America Numbers Index Passwords Regulatory Notices