Asia, Pacific Rim, From this region, email | 3Com DUA1770-0AAA04

Support from 3Com 77

Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers email and telephone technical support services. To find out more about your support options, email or call the 3Com technical support services at the location nearest you.

Email Support Some 3Com regions offer an email support service. To access this service for your region, use the appropriate URL or email address from the list below.

Asia, Pacific Rim

From this region, email:

apr_technical_support@3com.com

Europe, Middle East and Africa

From this region, enter the URL:

http://emea.3com.com/support/email.html

Latin America

Spanish speakers, enter the URL:

http://lat.3com.com/lat/support/form.html

Portuguese speakers, enter the URL:

http://lat.3com.com/br/support/form.html

English speakers, email:

lat_support_anc@3com.com

Telephone Support When you contact 3Com for assistance, have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent configuration changes, if applicable

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3Com DUA1770-0AAA04 manual Asia, Pacific Rim, From this region, email, Europe, Middle East and Africa, Latin America

Contents

SuperStack 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Setting UP for Management PIN-OUTS Page About this Guide Convention Description ConventionsIcon Description Documentation documentation RelatedDocumentation SuperStack 3 Switch 4900 Series Getting Started Guide Please include the following information when commenting3Com recommends that you copy the Docs/referenceguide Directory as a whole to maintain the structure of the files Introducing Introducing the Superstack 3 Switch 4900 Series Hardware Features Switches Switch 4900 front view Switch Front View Detail Switch 4924 front view Ports cross-over Color Indicates Port Status LEDs Power/Self Test LEDModule Status LEDs Unit LEDs Switch 4900 rear view Switch Rear Switch 4924 rear view Power Socket Switch units, it is returned to these defaults Default SettingsSupported by your Switch Installing the Switch Site Package ContentsChoosing a Suitable Rack-mounting Flow through the side panels of the SwitchDesk, or attach it to a wall Have been fitted Fitting a bracket for rack-mounting Repeat steps 2 and 3 for the other side of the Switch Interconnecting two Switch 4900 units Powering-up Power-upSwitch Sequence Power System output That contain alignment pins can cause damage to your Switch RJ-45 connector is now a grounded portYour Switch Options Operation Switch 4950 GbicApproved Gbic Transceivers Inserting a Gbic Transceiver into a Switch Fiber SC connector Type 4 Gbic with internal Eeprom fitted Switch 4950 Gbic Operation Installing the Switch Setting UP for Management Overview Setting Up Automatic IP Configuration Manual IP Configuration Setting UP for Management Pre-requisites Manually Configuring IP Information Setting Up the Switch with IP Information Connecting the Workstation to the SwitchConfiguring the Workstation with IP Information Using Command Line Interface via Telnet Example top-level command line interface menu 19,200 baud Data bits Connecting a workstation to the Switch via the console port Setting Up the Switch with IP Information Automatically Configured IPViewing Pre-requisites Viewing IP Information via the Console Port Example top-level command line interface menu Refer to Setting Up Command Line Interface Management on Network Using Telnet Command LineInterface Management CLI Management via Choosing a Browser Setting Up WebInterface Http//xxx.xxx.xxx.xxx Over the Network Passwords Setting Up SnmpDefault Users Security Device User Modify operation on the web interface User Default Name Password Access Level For Technical Support information, see Appendix D Problem Solving Solutions below Solving ProblemsPower LED does not light On powering-up, the Power/Self Test LED lights yellow Solving Hardware ProblemsFan failure warning message is received For further information about RMON, refer to Status Unit fails, no Snmp fan failure message is received Error message indicating that the Gbic transceiver is faulty IP Addressing Solving Communication Problems How do you obtain a registered IP Address? Safety Information This must be approved for the country where it is used Important Safety Information Important Safety Information 3CGBIC91 Gbic SX 3CGBIC92 Gbic LX Schko ’information de Sécurité Importante Appendix a Safety Information 3CGBIC91 Gbic SX 3CGBIC92 Gbic LX Der Netzstecker muß die Norm CEE 7/7 erfüllen Schuko Wichtige Sicherheitsinformationen Wichtige Sicherheitsinformationen Appendix a Safety Information Pin to 9-pin PC-AT Serial CableNull Modem Cable 9-pin to RS-232 25-pin Modem Cable ConnectorsRJ-45 Pin Assignments Pin Number 10/100BASE-T 1000BASE-T Appendix B PIN-OUTS Safety Physical DimensionsPower Consumption Same unless otherwise stated Protocols Used for Administration Power SupplyHeat Dissipation Standards Supported Online Technical Services Username anonymous From this region, email Asia, Pacific RimEurope, Middle East and Africa From this region, enter the URL Europe, Middle East and Africa Asia, Pacific Rim Country Telephone Number Asia, Pacific Rim Country Telephone Number Latin America Numbers Index Passwords Regulatory Notices