8e6 Technologies manual Administrator Section Configuring the ER 3.0 Server

ADMINISTRATOR SECTION: CHAPTER 2 - CONFIGURING THE ER 3.0 SERVER

As the administrator of the Server, you have the option to either enable or disable this feature for logging users’ activi- ties by usernames, machine names, and/or IP addresses of machines.

WARNINGS

The ER 3.0 will generate NetBIOS requests outside the network if IP.ID is activated and if no segment settings have been specified in the configuration of the Web access logging device—causing it to log external traffic. To resolve this issue, the Web access logging device should be modified to log activity only within the network. If a firewall is used, it should be set up to prevent logging NetBIOS requests outside the network.

NOTE: Depending on the type of Web access logging device you are using, there may not be a configuration parameter for segment settings.

Be sure the time zone specified for the ER 3.0 is the same for each Web access logging device the ER 3.0 uses. Failure in executing this setup will cause inconsistencies when users’ logging times are reported, especially if IP.ID is activated. If multiple Web access logging devices are used, be sure to identify the subnets assigned to each of these devices, as users cannot be tracked solely by IP address.

If using IP.ID, note that user login times are established for set periods of 15 minutes, and if more than one user logs onto the same machine during that time period, the activity on that machine will be identified with the first user who logged onto that machine. For example, the first user logs on a machine for three minutes and then logs off. The second user logs on the same machine for 11 minutes and then logs off. The first user logs back on that machine for 16 minutes. All 30 minutes are logged as the first user’s activity.

8E6 TECHNOLOGIES, ENTERPRISE REPORTER 3.0 USER’S GUIDE 59