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R720 Series manual Troubleshooting
Models:
R720 Series
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Troubleshooting
Install
Configuring the system OS
Connecting peripherals
System diagnostic LEDs
System setup
Error Manager
Settings
Checklist
Front panel LED indicators
Page 143
Image 143
5 Troubleshooting
Page 142
Page 144
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Contents
User’s Guide
Acer Altos R720 Series
Place of Purchase
Copyright 2006 Acer Incorporated All Rights Reserved
Acer Altos R720 Series User’s Guide
Acer Altos R720 Model Name Part Number Purchase Date
Notice Shielded cables
Notices
FCC notice
Class A equipment
Use conditions
Laser compliance statement
Notice Canadian users
Important safety instructions
e If the product has been dropped or the chassis has been damaged
Contents
2 System setup
3 System upgrade
1 System tour
5 Troubleshooting
4 BIOS setup
Appendix B SAS hardware RAID
rack installation guide
configuration
Appendix A Acer Altos R720
Page
1 System tour
Page
Memory
Features summary
Processor
Chipset
PCI I/O
SAS controller
Networking
System fan
Power supply
Graphic interface
Baseboard Management Controller
Operating system and utilities
Front bezel
External and internal structure
Icon
Front panel
Icon
Component
Function
Front panel control button functions
Below table lists the functions of the front panel control buttons
Status
Front panel LED indicators
indicator
Color
Description
indicator
Color
Status
Description
indicator
Color
Status
Component
Rear panel
Component
Color
Rear panel LED indicators
indicator
Function
Description
indicator
Function
Color
Component
Internal components
Component
Description
System boards
Mainboard
Description
Description
Description
Item Description
Backplane and mid-plane board
SAS/SATA backplane board
Front view
Description
Rear view
Description
Description
SAS mid-plane board
Description
Description
System diagnostic LEDs
Description
Function
System jumpers
Settings
Jumper name
1 System tour
2 System setup
Page
Selecting a site
Setting up the system
Pre-installation requirements
Checking the package contents
2 System setup
Connecting peripherals
Turning on the system
To power on the system
Power-on problems
Configuring the system OS
Turning off the system
3 System upgrade
Page
Pre-installation instructions
Installation precautions
ESD precautions
Post-installation instructions
Unlocking the front bezel
Opening the server
To remove the front bezel
Removing and installing the front bezel
2 Slide the front bezel onto the chassis until it clicks into place
To install the front bezel
To remove the top cover
Removing and installing the top cover
To install the top cover
To remove the CPU air duct
Removing and installing the CPU air duct
To install the CPU air duct
To remove the CPU air dam
Removing the CPU air dam
To remove the small air baffle
Removing and installing the air baffles
To remove the large air baffle
To install the small air baffle
To install the large air baffle
To remove a HDD
Removing and installing storage devices
Removing and installing a hard disk drive
Determining drive status
To install a HDD
6 Install a hard disk on the HDD carrier, then secure it with the four screws A that came with the HDD carrier B
To remove a slim-line optical drive
Removing and installing a slim-line optical drive
Page
To install a slim-line optical drive
Page
12 Observe the post-installation instructions described on page
To install a FDD in a converted HDD bay
Installing and removing a FDD
To install a FDD in the optical drive bay
Page
9 Secure the FDD into the carrier with the two screws that came with your diskette drive conversion kit
To remove the FDD from a converted HDD bay
To remove the FDD from the optical drive bay
To install a tape drive
Installing a tape drive
Page
To install a sixth HDD
Installing a sixth HDD
4 Slide the sixth HDD bracket into the backplane board
3 System upgrade
8 Observe the post-installation instructions described on page
To remove the PCI riser assembly
Removing and installing a PCI card
Removing and installing the PCI riser assembly
3 System upgrade
5 Lift the riser assembly from the chassis B
6 Place the riser assembly on a clean, static-free work surface
8 Observe the post-installation instructions described on page
To install the PCI riser assembly
Removing and installing the PCI riser board
To remove a PCI riser board
To install a PCI riser board
To remove a PCI card
Removing and installing a PCI card
To install a PCI card
8 Close both retention clips
6 Remove the filler panel C, if installed
9 Observe the post-installation instructions described on page
To replace the system fan
Replacing a system fan
3 Grasp the defective fan and lift it up the fan bay
4 Install the new fan by sliding the new fan into an empty fan socket
5 Observe the post-installation instructions described on page
To remove a CPU
Upgrading the CPU
CPU upgrading guidelines
To install a CPU
4 Lift the load plate A and remove the protective socket cover B
Upgrading the system memory
Memory module installation guidelines
DDR2 module population order
To install DIMMs
To remove DIMMs
To reconfigure the system memory
Installing and removing a power supply
To install a power supply module
To remove a power supply module
To remove an ARMC/3 module
Removing and installing an ARMC/3 module
To install an ARMC/3 module
3 System upgrade
5 Install the NIC module
a Install the three standoffs to the mainboard
6 Observe the post-installation instructions described on page
To remove the SAS mid-plane board
Removing and installing the SAS mid-plane board
To install the SAS mid-plane board
To remove the SAS/SATA backplane board
Removing and installing the SAS/SATA backplane board
To install the SAS/SATA backplane board
To remove the RAID activation key
Configuring the integrated SAS hardware RAID components
Removing and installing the RAID activation key
To remove the RAID cache
Removing and installing the RAID cache
To install the RAID activation key
To install the RAID cache
To remove the RAID BBU
Removing and installing the RAID BBU
To install the RAID BBU
8 Replace the air baffles and CPU air duct
7 Connect the power cable between the BBU and the mid-plane board
9 Observe the post-installation instructions described on page
3 System upgrade
4 BIOS setup
Page
BIOS setup
Entering BIOS setup
Press Esc to close the BIOS setup
101 Press F1 for General Help on using the BIOS setup
Press F9 to load the default configuration
Press F10 to save changes and close the BIOS setup
Main
Using the BIOS menus
Description
Enabled
Enabled
Parameter
Advanced
Parameter
Enabled
Enabled
Processor
Enabled
Disabled
Enabled
Enabled
Processor # Information
Description
Memory
Parameter
Parameter
Configure Memory RAS and Performance
Parameter
Description
Enabled
ATA Controller
Enabled
Enabled
Parameter
Enabled
Disabled
Disabled
Disabled
Mass Storage
Enabled
Enabled
Enabled
Serial Port
Serial A Enable
Enables or disables the onboard serial A
Enabled
USB Confguration
Enabled
Enabled
Auto
Parameter
Description
Option
reserved for PCI address space below 4GB
Description
Enabled
Enabled
Parameter
Option
System Acoustic and Performance Configuration
Parameter
Description
Parameter
Security
Not Installed
Not Installed
To remove the User password
To set a Administrator/User password
To change the Administrator/User password
Server Management
Description
Enabled
Disabled
Parameter
Console Redirection
4 BIOS setup
System Information
Option
Boot Options
Parameter
Description
Option
BEV Device #
Parameter
Description
Option
Parameter
Description
4 BIOS setup
Boot Manager
Error Manager
Description
Exit
Parameter
Description
Restore User Default
Restores previously saved user default values
Parameter
To upgrade the BIOS
Upgrading the BIOS
To record the current BIOS settings
To download the BIOS image file
5 Troubleshooting
Page
Problems following initial system installation
Troubleshooting
Resetting the system
First steps checklist
Verifying proper operation of key system lights
Hardware diagnostic testing
Confirming loading of the OS
Specific problems and corrective actions
Power indicator does not light
HDD activity indicator does not light
Server boot does not complete POST
Server does not recognize all of the processors installed
FDD activity indicator does not light
ODD drive cannot read a disc
ODD optical disk drive activity indicator does not light
ODD tray cannot be ejected
Hard drives are not recognized
Bootable CD drive is not detected
New memory modules installed are not detected
External device connected to a USB connector does not work
Network activity indicator does not light
Problems with the network Network status indicator does not light
Diagnostics pass but the connection fails
The controller stopped working when an adapter was installed
No characters appear on the screen
Server hangs when the drivers are loaded
There is problem with the application software
System cooling fan do not rotate properly
Characters are distorted or incorrect
Have your fans speeded up in response to a fan that has failed?
145 Check the following
Have your fans speeded up in response to an overheating situation?
BIOS POST error beep codes
Error beep codes
of beeps
Troubleshooting BIOS POST error beep codes
Troubleshooting action
Number
Code
ARMC/3 module error beep codes
Beep
Reason for the beeps and action to take
Diagnostic LED placement diagram
Diagnostic POST code LEDs
code
Diagnostic LED Decoder
Checkpoint
Description
code
Diagnostic LED Decoder
Checkpoint
Description
Description
Diagnostic LED Decoder
Boot Device Selection
Checkpoint
Description
Diagnostic LED Decoder
Runtime Phase/EFI Operating System Boot
Checkpoint
Description
Diagnostic LED Decoder
Pre-EFI Initialization Module PEIM/Recovery
Checkpoint
Appendix A Acer Altos R720
rack installation guide
Page
Equipment rack precautions
Setting up the system rack
Elevated operating ambient temperature
The figure below shows the Altos R720 server in a rack-mount position
System rack installation
Vertical mounting hole pattern
To install the system into a four-post rack
Installing the system into the rack
3 Do the same thing to the other mounting rail
3 Install the mounting rails to the rack posts
6 Fully extend the mounting rails on the rack
Appendix A Acer Altos R720 rack installation guide
4 Install the server into the rack
5 Attach the CMA cable management arm to the rear of the server
7 Route all cables through the cable clips
Appendix A Acer Altos R720 rack installation guide
Appendix B SAS hardware
RAID configuration
Page
Starting integrated SAS hardware RAID configuration utility
Configuring the integrated SAS hardware RAID
Loading factory default setting
Creating and Initialing a RAID Volume
Appendix B SAS hardware RAID configuration
Assigning a hot spare disk
Index
Page
