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Acer R720 Series manual BIOS setup, Troubleshooting

Models: R720 Series

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viii
Removing and installing a slim-line optical drive	51
Installing and removing a FDD	56
Installing a tape drive	60
Installing a sixth HDD	62
Removing and installing a PCI card	65
Removing and installing the PCI riser assembly	65
Removing and installing the PCI riser board	67
Removing and installing a PCI card	69
Replacing a system fan	72
Upgrading the CPU	74
CPU upgrading guidelines	74
Upgrading the system memory	77
Memory module installation guidelines	77
DDR2 module population order	78
Installing and removing a power supply	81
Removing and installing an ARMC/3 module	84
Removing and installing the SAS
mid-plane board	87
Removing and installing the SAS/SATA backplane board	89
Configuring the integrated SAS hardware RAID
components	91
Removing and installing the RAID activation key	91
Removing and installing the RAID cache	92
Removing and installing the RAID BBU	94
4 BIOS setup	97
BIOS setup	99
Entering BIOS setup	100
Using the BIOS menus	102
Main	102
Advanced	104
Security	119
Server Management	121
Boot Options	125
Boot Manager	128
Error Manager	129
Exit	130
Upgrading the BIOS	132
5 Troubleshooting	133

Troubleshooting	135
Resetting the system	135
Problems following initial system installation	135

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Acer R720 Series manual BIOS setup, Troubleshooting

Contents

Acer Altos R720 Series User’s GuideCopyright 2006 Acer Incorporated All Rights Reserved Acer Altos R720 Series User’s GuideAcer Altos R720 Model Name Part Number Purchase Date Place of PurchaseNotices FCC noticeClass A equipment Notice Shielded cablesUse conditions Laser compliance statementNotice Canadian users Important safety instructions e If the product has been dropped or the chassis has been damaged 2 System setup 3 System upgrade1 System tour Contents4 BIOS setup 5 Troubleshootingrack installation guide configurationAppendix A Acer Altos R720 Appendix B SAS hardware RAIDPage 1 System tour Page Features summary ProcessorChipset MemoryPCI I/O SAS controllerNetworking Power supply Graphic interfaceBaseboard Management Controller System fanOperating system and utilities External and internal structure Front bezelFront panel IconComponent IconFunction Front panel control button functionsBelow table lists the functions of the front panel control buttons Front panel LED indicators indicatorColor Statusindicator ColorStatus Descriptionindicator ColorStatus DescriptionComponent Rear panelComponent Rear panel LED indicators indicatorFunction Colorindicator FunctionColor DescriptionComponent Internal componentsComponent System boards MainboardDescription DescriptionDescription DescriptionBackplane and mid-plane board SAS/SATA backplane boardFront view Item DescriptionDescription Rear viewDescription Description SAS mid-plane boardDescription Description System diagnostic LEDsDescription System jumpers SettingsJumper name Function1 System tour 2 System setup Page Setting up the system Pre-installation requirementsChecking the package contents Selecting a siteConnecting peripherals 2 System setupTo power on the system Turning on the systemPower-on problems Configuring the system OS Turning off the system 3 System upgrade Page Pre-installation instructions Installation precautionsESD precautions Post-installation instructions Opening the server Unlocking the front bezelRemoving and installing the front bezel To remove the front bezelTo install the front bezel 2 Slide the front bezel onto the chassis until it clicks into placeRemoving and installing the top cover To remove the top coverTo install the top cover Removing and installing the CPU air duct To remove the CPU air ductTo install the CPU air duct Removing the CPU air dam To remove the CPU air damRemoving and installing the air baffles To remove the small air baffleTo install the small air baffle To remove the large air baffleTo install the large air baffle Removing and installing storage devices Removing and installing a hard disk driveDetermining drive status To remove a HDDTo install a HDD 6 Install a hard disk on the HDD carrier, then secure it with the four screws A that came with the HDD carrier B Removing and installing a slim-line optical drive To remove a slim-line optical drivePage To install a slim-line optical drive Page 12 Observe the post-installation instructions described on page To install a FDD in a converted HDD bay Installing and removing a FDDTo install a FDD in the optical drive bay Page 9 Secure the FDD into the carrier with the two screws that came with your diskette drive conversion kit To remove the FDD from the optical drive bay To remove the FDD from a converted HDD bayInstalling a tape drive To install a tape drivePage Installing a sixth HDD To install a sixth HDD4 Slide the sixth HDD bracket into the backplane board 8 Observe the post-installation instructions described on page 3 System upgradeTo remove the PCI riser assembly Removing and installing a PCI cardRemoving and installing the PCI riser assembly 5 Lift the riser assembly from the chassis B 6 Place the riser assembly on a clean, static-free work surface8 Observe the post-installation instructions described on page 3 System upgradeRemoving and installing the PCI riser board To install the PCI riser assemblyTo install a PCI riser board To remove a PCI riser boardRemoving and installing a PCI card To remove a PCI cardTo install a PCI card 8 Close both retention clips 6 Remove the filler panel C, if installed9 Observe the post-installation instructions described on page Replacing a system fan To replace the system fan3 Grasp the defective fan and lift it up the fan bay 4 Install the new fan by sliding the new fan into an empty fan socket5 Observe the post-installation instructions described on page To remove a CPU Upgrading the CPUCPU upgrading guidelines To install a CPU 4 Lift the load plate A and remove the protective socket cover B Memory module installation guidelines Upgrading the system memoryTo install DIMMs DDR2 module population orderTo remove DIMMs To reconfigure the system memory Installing and removing a power supply To install a power supply module To remove a power supply module Removing and installing an ARMC/3 module To remove an ARMC/3 moduleTo install an ARMC/3 module 5 Install the NIC module a Install the three standoffs to the mainboard6 Observe the post-installation instructions described on page 3 System upgradeRemoving and installing the SAS mid-plane board To remove the SAS mid-plane boardTo install the SAS mid-plane board Removing and installing the SAS/SATA backplane board To remove the SAS/SATA backplane boardTo install the SAS/SATA backplane board To remove the RAID activation key Configuring the integrated SAS hardware RAID componentsRemoving and installing the RAID activation key To remove the RAID cache Removing and installing the RAID cacheTo install the RAID activation key To install the RAID cache Removing and installing the RAID BBU To remove the RAID BBUTo install the RAID BBU 7 Connect the power cable between the BBU and the mid-plane board 9 Observe the post-installation instructions described on page3 System upgrade 8 Replace the air baffles and CPU air duct4 BIOS setup Page BIOS setup Entering BIOS setup 101 Press F1 for General Help on using the BIOS setup Press F9 to load the default configurationPress F10 to save changes and close the BIOS setup Press Esc to close the BIOS setupUsing the BIOS menus MainEnabled EnabledParameter DescriptionAdvanced Enabled EnabledProcessor ParameterDisabled EnabledEnabled EnabledProcessor # Information Description MemoryParameter Configure Memory RAS and Performance ParameterDescription ParameterATA Controller EnabledEnabled EnabledEnabled DisabledDisabled ParameterMass Storage EnabledEnabled DisabledSerial Port Serial A EnableEnables or disables the onboard serial A EnabledUSB Confguration EnabledEnabled EnabledParameter DescriptionOption Autoreserved for PCI address space below 4GB Enabled EnabledParameter DescriptionSystem Acoustic and Performance Configuration ParameterDescription OptionSecurity Not InstalledNot Installed ParameterTo remove the User password To set a Administrator/User passwordTo change the Administrator/User password Server Management Enabled DisabledParameter DescriptionConsole Redirection System Information 4 BIOS setupBoot Options ParameterDescription OptionBEV Device # ParameterDescription OptionOption ParameterDescription Boot Manager 4 BIOS setupError Manager Description ExitParameter Restore User Default Restores previously saved user default valuesParameter DescriptionUpgrading the BIOS To record the current BIOS settingsTo download the BIOS image file To upgrade the BIOS5 Troubleshooting Page Problems following initial system installation TroubleshootingResetting the system First steps checklist Hardware diagnostic testing Verifying proper operation of key system lightsConfirming loading of the OS Specific problems and corrective actionsPower indicator does not light Server boot does not complete POST Server does not recognize all of the processors installedFDD activity indicator does not light HDD activity indicator does not lightODD drive cannot read a disc ODD optical disk drive activity indicator does not lightODD tray cannot be ejected Bootable CD drive is not detected New memory modules installed are not detectedExternal device connected to a USB connector does not work Hard drives are not recognizedProblems with the network Network status indicator does not light Diagnostics pass but the connection failsThe controller stopped working when an adapter was installed Network activity indicator does not lightNo characters appear on the screen Server hangs when the drivers are loadedThere is problem with the application software Characters are distorted or incorrect System cooling fan do not rotate properlyHave your fans speeded up in response to a fan that has failed? 145 Check the followingHave your fans speeded up in response to an overheating situation? Error beep codes BIOS POST error beep codesTroubleshooting BIOS POST error beep codes Troubleshooting actionNumber of beepsARMC/3 module error beep codes BeepReason for the beeps and action to take CodeDiagnostic POST code LEDs Diagnostic LED placement diagramDiagnostic LED Decoder CheckpointDescription codeDiagnostic LED Decoder CheckpointDescription codeDiagnostic LED Decoder Boot Device SelectionCheckpoint DescriptionDiagnostic LED Decoder Runtime Phase/EFI Operating System BootCheckpoint DescriptionDiagnostic LED Decoder Pre-EFI Initialization Module PEIM/RecoveryCheckpoint Descriptionrack installation guide Appendix A Acer Altos R720Page Setting up the system rack Equipment rack precautionsElevated operating ambient temperature System rack installation The figure below shows the Altos R720 server in a rack-mount positionVertical mounting hole pattern Installing the system into the rack To install the system into a four-post rack3 Do the same thing to the other mounting rail 3 Install the mounting rails to the rack posts Appendix A Acer Altos R720 rack installation guide 6 Fully extend the mounting rails on the rack4 Install the server into the rack 5 Attach the CMA cable management arm to the rear of the server 7 Route all cables through the cable clips Appendix A Acer Altos R720 rack installation guide RAID configuration Appendix B SAS hardwarePage Configuring the integrated SAS hardware RAID Loading factory default settingCreating and Initialing a RAID Volume Starting integrated SAS hardware RAID configuration utilityAssigning a hot spare disk Appendix B SAS hardware RAID configurationIndex Page