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Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the system.

For any issue, first ensure that you are using the latest firmware and files. In addition to the server firmware and files, make sure to update any drivers used for components you have installed in your system, such as video drivers, network drivers and SCSI drivers.

If you are unable to resolve your server problems on your own, contact your dealer or local Acer representative for assistance.

Resetting the system

Before going through in-depth troubleshooting, attempt first to perform reset the system using one of the methods below.

To do this

Press

 

 

Soft boot reset to clear the system memory and reload the

Ctrl+Alt+Del

operating system.

 

 

 

Cold boot reset. Turn the system power off and then on.

Power off/on

This clears system memory, restarts POST, reloads the

 

operating system and halts power to all peripherals.

 

 

 

Problems following initial system installation

Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see "There is problem with the application software" on page 137.

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Acer R910 manual Troubleshooting, Resetting the system, Problems following initial system installation, To do this Press