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Acer
R910
manual
Troubleshooting
Models:
R910
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Troubleshooting
Install
Password
Error Manager
Front panel LED indicators
Connecting peripherals
Maintenance
Configuring the system OS
Power-on problems
Resetting the system
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140
5 Troubleshooting
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Contents
Acer Altos R910 Series
User’s Guide
Page
FCC notice
Class a equipment
Laser compliance statement
Use conditions
Important safety instructions
Page
Contents
Bios setup
Troubleshooting 127
Appendix C Integrated Scsi hardware RAID Configuration 175
Appendix a Acer Altos R910 Rack installation guide 141
Appendix B Memory configuration options 155
Index 179
Page
System tour
Page
Chipset
Features summary
Processor
Memory subsystem
Media storage
Scsi controller
Integrated hardware RAID optional
Graphic interface
Serial ATA port
Networking
Baseboard Management Controller
Power supply
Operating system and software
System fan
External and internal structure
Front bezel
Icon Component
Front panel
Front panel control button functions
Function
Front panel LED indicators
Color Status Description Indicator
LED
Hot-plug Amber HDD is active
Rear panel
Rear panel LED indicators
Function Color Description Indicator
LED
Internal components
System boards
Mainboard
Description
Scsi backplane board
Hot-plug memory board
Memory board LED indicators
Feature Color Description
Jumper name Settings Function
System jumpers
System setup
Page
Checking the package contents
Setting up the system
Pre-installation requirements
Selecting a site
Connecting peripherals
Turning on the system
Power-on problems
Configuring the system OS
Turning off the system
System upgrade
Page
Installation precautions
ESD precautions
Pre-installation instructions
Post-installation instructions
Opening the server
Removing the front bezel
Installing the front bezel
Removing the top cover
Installing the top cover
Removing the CPU air baffle
To remove the CPU air baffle
Installing the CPU air baffle
Removing the center brace
To remove the center brace
Installing the center brace
Removing a memory board air baffle
To remove the memory board air baffle
Installing a memory board air baffle
Configuring hot-pluggable components
Hard disk drives
Determining drive status
Removing a HDD
Installing a HDD
System fan assembly
Removing the system fan assembly
Installing the system fan assembly
Power supply
Removing a power supply
Installing a power supply
Memory board
Memory board replacement options
Removing a hot-plug memory board
Installing a hot-plug memory board
PCI card
Removing hot-plug PCI card
To remove a hot-plug PCI card with OS hot-plug interface
Installing a hot-plug PCI card
Configuring cold-pluggable components
Installing the DVD drive
DVD drive
Removing the DVD drive
Page
Installing a 5.25-inch drive
Inch drive
Page
Processor
Removing a CPU
CPU upgrading guidelines
Page
Installing a CPU
Page
Processor core VRMs
Processor core VRM requirements
No. of processors Processor core 10.2 VRM requirement
Removing the processor core VRM
Installing a processor core VRM
Processor 4 VRM
Removing a memory board
Installing a memory board
Dimm module installation guidelines
Dimm modules
Installing DIMMs
System upgrade
Removing DIMMs
To reconfigure the system memory
Installing a non-hot-plug PCI card
Removing a non-hot-plug PCI card
Installing the ARMC/3 or BMC module
ARMC/3 optional or BMC module
Removing the ARMC/3 or BMC module
System upgrade
Configuring integrated Scsi hardware RAID components
Installing the RAID activation key
RAID activation key
Removing the RAID activation key
RAID cache
Removing the RAID cache
Installing the RAID cache
RAID BBU
Removing the RAID BBU
System upgrade
Installing the RAID BBU
System upgrade
Bios setup
Page
Introduction
System options menu
Using the System options menu Continue Booting
Boot Manager
Boot Maintenance Manager
Bios Setup Utility
Error Manager
Bios setup
Entering Bios setup
Page
Using the Bios menus
Main
Enabled
Parameter Description Option
Disabled
101
Auto
Processor Information
Memory
Parameter Description
Configure Memory RAS and Performance
104
Max
Performance
Yes
View Configuration Details
107
View and Configure Memory Board #
Healthy
Installed
Devices
Not
IDE Controller
ATA
Mass Storage
LAN
Video
USB
Serial
3F8
PCI
Server Management
Console Redirection
118
FRU Information
SEL Logging
FRB Information
Not Installed
Security
To set a Administrator/User password
To change the Administrator/User password
To remove the User password
Save, Restore & Exit
Downloading the Bios image file
Upgrading the Bios
Recording the current Bios settings
To upgrade the Bios
126
Troubleshooting
Page
Problems following initial system installation
Troubleshooting
Resetting the system
To do this Press
First steps checklist
Hardware diagnostic testing
Verifying proper operation of key system lights
Confirming loading of the OS
Specific problems and corrective actions
Power indicator does not light
Server powers on but turns off often with fault light
Server boot does not complete Post
Server does not recognize all of the processors installed
HDD activity indicator does not light
ODD drive cannot read a disc
ODD Optical disk drive activity indicator does not light
ODD tray cannot be ejected
Hard drives are not recognized
External device connected to a USB connector does not work
Bootable CD drive is not detected
New memory modules installed are not detected
Cannot connect to a server
Diagnostics pass but the connection fails
Problems with the network
Network status indicator does not light
Controller stopped working when an adapter was installed
There is problem with the application software
Network activity indicator does not light
Server hangs when the drivers are loaded
No characters appear on the screen
Characters are distorted or incorrect
System cooling fan do not rotate properly
140 Troubleshooting
Rack installation guide
Page
Setting up the system rack
Equipment rack precautions
Appendix a Acer Altos R910 rack installation guide
System rack installation
Vertical mounting hole pattern
Installing the system into the rack
To install the system into a four-post rack
148
149
Fully extend the mounting rails on the rack
151
152
153
154
Configuration options
Page
Introduction
Installation and population order
Memory board installation order
Dimm module installation order
Population with two memory boards
Dimm module population order
Population with one memory board
Population with four memory boards
Dimm population with sparing
Dimm population with mirroring
Dimm population with RAID
Memory Maximum Hot-plug Compatibility Performance Mirroring
Hot-add Supported Hot-replace Hot-upgrade
Memory modes
Operation
To configure memory to maximum compatibility
Maximum compatibility
Select View Configuration Details
To configure memory to maximum performance
Maximum performance
167
To configure memory sparing
Memory sparing
Set the Reserve Rank for Spare to Enabled
To configure memory RAID
Memory RAID
Page
To configure memory mirroring
Memory mirroring
Page
174 Appendix B Memory configuration options
Hardware RAID configuration
Page
Configuring the integrated Scsi hardware RAID
Loading factory default setting
Creating and Initialing a RAID Volume
Assigning a hot spare disk
Index
180
181
182
