Appendix B. Problem Solving, Action | Adder Technology SV16PRO

Appendix B. Problem Solving

Problem:

Poor video quality with smearing fuzziness or ripple.

Action:

Use screened coaxial video cables to connect your devices to the SmartView.

Problem:

Mouse does not move cursor on screen.

Action:

Ensure that the mouse and computer are both connected to SmartView before power is connected and ensure that the SmartView is powered on before the attached computer. Ensure that your software is configured to accept a Microsoft compatible mouse of the type that you have connected (PS/2 or RS232). If you move the mouse and the activity indicator (dot on 7 segment display) does not flash then the SmartView is not receiving data from the mouse. Check the mouse connection to the SmartView, try resetting the mouse using the reset function (section 3.3) or re-powering the SmartView. If you are attempting to connect the SmartView to a CPU with a PS/2 mouse connection that has not been powered down then you will need to use the mouse restoration functions F5 or F6 (see section 2.9).

Problem:

Keyboard does not function or functions intermittently. Num lock light does not always come on when the num lock key is pressed.

Action:

Some older keyboards were designed for use with specific computers and are not truly AT or PS/2 compatible. These are not common but if you experience problems try another keyboard.

SmartView

Installation and Use

Page 39

Image 40

Adder Technology SV16PRO, SV8PRO, SV4PRO, SV12PRO manual Appendix B. Problem Solving, Action

Contents

Smart View PRO Warranty Safety informationAbout this manual Radio Frequency Energy European EMC directive 89/336/EEC Contents SmartView configuration options Appendices Key features Introduction Package contents Product information SmartView SV8PRO SmartView SV4PRO SmartView SV12PRO SmartView SV16PRO Installation What you will need Connecting your devices Mounting the SmartView Configuring your PCs Configuring the SmartViewTo enter configure mode at power on To enter configure mode whilst the SmartView is running Summary of SmartView configuration options H2f Ef U4 SmartView channels are switchable using 3 button mouse Other useful installation information Re-enabling a disconnected PS/2 mouse SmartView Installation and Use Using the SmartView Power on statusFront panel keys and remote controller Status lights Auto key Auto and Select keys pressed together Lock function Status display Using the dual control ports a and B Keyboard hotkey control ‘HOTKEYs’ and ‘1 then 0’ selects channel ‘HOTKEYs’ and ‘1 then 1’ selects channel‘HOTKEYs’ and ‘1 then 2’ selects channel ‘HOTKEYs’ and ‘1 then 3’ selects channel On Screen Menu control SmartView Installation and Use Editing a computer on the menu list Deleting a computer from the menu listSelecting a computer on the menu list Mouse control RS232 controlCascading SmartViews Summary of keys used by the menu and their function SmartView Installation and Use Typical cascade of two SmartViews Screen saver time delay Autoscan ‘lock on’ mode and delay time SmartView Installation and Use Mouse mode and mouse switching of channels Keyboard hotkey combination Firmware functions version query, mouse restore and reset Display appearance options Setting a security password OFREDg Exit configure mode Cascade query code Appendix A. Cable and connector specifications Cable specificationCable specifications A1. Keyboard, monitor and mouse to SmartView A3. Expansion port pin assignments Problem Appendix B. Problem SolvingAction Mouse causes channel to change Problem SmartView Installation and Use S TA L L AT I O N & U S E