Chapter Troubleshooting, Power/Line LED is Off | ADTRAN XRT guide

Chapter 5. Troubleshooting

Chapter 5

Troubleshooting

TROUBLESHOOTING GUIDELINES

This section provides troubleshooting techniques to possible problems that may be encountered while operating the Express XR/XRT. If problems persist contact ADTRAN technical support for assistance (see the back cover of this manual).

Power/Line LED is Off

Indicates a problem with the power to the unit. Verify the power cord is connected to the Express XR/XRT and is plugged into a known working 120 volt AC electrical outlet.

Power/Line LED Flashes and B1 and B2 LEDs are Off

This indicates a problem with the physical connection of the ISDN line from the local telephone company to the Express XR/ XRT.

1.Verify the large end of the RJ-45 to RJ-11 telephone cable (included with the Express XR/XRT) is connected to the ISDN connector on the rear panel of the Express XR/XRT.

2.Verify the small end of the RJ-45 to RJ-11 telephone cable is connected to the ISDN telephone wall jack installed with Basic Rate ISDN.

3.Contact the local telephone service provider.

61200.153L1-13

Express XR/XRT Quick Start Guide

47

Image 59

ADTRAN XR, 3360.9VU01 Chapter Troubleshooting, Power/Line LED is Off, Power/Line LED Flashes and B1 and B2 LEDs are Off

Contents

Express XR/XRT Trademarks Table of Contents Canadian Equipment Limitations Canadian Emissions RequirementsPage Adtran Nynex Telephone Company Contacts for Isdn Service Table of Contents Table of Contents Appendix A. AT Commands and S-Registers Installing an Analog ModemApplication Configuration Troubleshooting Guidelines List of Figures List of Tables Table of Contents Express XR/XRT Overview Chapter Introduction Basic Rate Isdn Line Minimum RequirementsWhat You Provide What Adtran Provides Express XR/XRT Contents Introduction Verify Switch Settings Chapter Installation Express XRT Only Connecting the Express XR/XRTDip Switches on Rear Panel Standard Isdn Internet/Remote Access Application Express XR/XRT Software InstallationGo to the Express XR/XRT Software Installation procedure Win 95/NT 4.0 Control Panel Modem Installation Go to the Express Configuration Wizard Installation section Microsoft Windows 95 and Windows NT Express Configuration Wizard InstallationSelect Adtran Express XR or XRT from the Drivers list Microsoft Windows 3.1 and Windows NT Installation OptionsGo to the section Using the Express Configuration Wizard Get On With It Go to the section Express Configuration Wizard Installation Windows NT 3.51 INF File Installation Call Waiting Basic Telephone ServiceSupplementary Voice Services Automatic Redial Phone Number AllocationSingle Phone Number Operation Conference Calling Adtran Express Configuration Screen Using the Express Configuration Wizard Unable to Auto-Detect Express Configuration Wizard Connection Tab Using the Express Configuration Wizard Help Auto-Detect SPIDs/Switch Type Express Configuration Wizard Tray Tool Express Configuration Wizard Tray Tool Preferences Tab Unknown State Express XRT Disabled, External Analog Modem EnabledExpress XR/XRT Enabled, External Analog Modem Disabled Properties Express Configuration Tray Tool MenuExpress Configuration Wizard Tray Tool Menu Enable/Disable Modem Exit Installing Windows 95 Dial-Up NetworkingAbout VT 100 Terminal Emulation Macintosh Configuration VT 100 Terminal Configuration Menu VT 100 Configuration VT 100 Terminal Status Buffer Menu VT 100 Terminal Status Buffer Installation External Analog Modem Application Chapter Installing an Analog Modem External Analog Modem Application Connecting an External Analog Modem Select Dont detect my modem I will select it from a list Installing a New External Analog ModemClick Connect External Modem Required External Analog Modem Settings Configuring an External Analog Modem Controlling an External Analog Modem Express Configuration Wizard Modem Enable Express Configuration Wizard Connecting an External Modem Express Configuration Wizard Modem Disable No Modem Attached Error Message HyperACCESS Verifying External Modem Connection Terminal Emulation Modem Enable HyperACCESS Enabling an External Analog Modem Terminal Emulation Modem Disable Internal Analog Modem Application Internal Analog Modem Application Connecting an Internal Analog Modem Factory Default Configuration Chapter Application Configuration Factory Internet 128k Profile ConfigurationsFactory Remote Access 64k Factory Internet 64k Factory Remote Access 128k Express Configuration WizardStarting the Express Configuration Wizard Software Internet and Remote Access Internet Connection Creating a Custom Profile Choose either the User Program 1... or User Program Defining a User Program Button BBS Applications Defining a Custom HyperACCESS Session Application Configuration Application Configuration Power/Line LED Flashes and B1 and B2 LEDs are Off Chapter TroubleshootingPower/Line LED is Off Dial-Up Connection Problems Power/Line LED, B1, and B2 LEDs Flash Green Express XR/XRT Not Detected Auto-detect Switch/SPIDs Remains at Link Down Dial-Up Networking Difficulty External Analog Modem Not DetectedDifficulty with 230.4 kbps Operation AT Commands Appendix a AT Commands and S-Registers Reading an S-Register String Using an AT CommandUsing S-Registers Reading an S-Register Changing a String S-Register Dialing a Call using the AT Command ProcessorChanging an S-Register AT!Z Command Function Clear-To-Send CTS Control Line Options AT Command Response Message Options Time Register List S30 S15 ... Async ................ Asynchronous Bonding methodS25 S27 S34 S32S33 S54 S42 ... BondS53 S72 S58S65 S71 SS89 SN9 LOC S118 . Chap Enable .... = Chap enabled LED Appendix B LEDsLEDs Table B-A Appendix B. LEDs Appendix C Status Buffer Messages Accessinfodiscarded Bonding +/-XXX BadinfoelemBearcapnotavail Bearercapnotauth Channotimplemented BusyCallrejected Chandoesnotexist Destoutoforder ChannelunacceptableDest not Isdn ID = FacilitynotimplementFacilitynotsubscribed Facilityrejected Invalidnumberformat InvalidelemcontentsInvalidcallref Invalidmsgunspec Nocircuitavailable Network BusyNetworkcongestion Networkoutoforder PPP Compression UP ProtocolerrorNumberchanged Outgoingcallbarred Temporaryfailure ServicenotavailTimerexpiry Source not Isdn Wrongmessage UnassignednumberUseralertnoans Userbusy Appendix D Loop Status Messages PPP Yyyy Pin Name Description Appendix E Connector PinoutsRS-232 Interface Table E-A Table E-B Modem Interface RJ-45 Isdn Line Interface Table E-CRJ-11 Pots Port Interfaces Table E-D Appendix E. Connector Pinouts Preferred Customer Database Register now to be included in our Express XR/XRT Warranty Registration Card