Software Problems
A program stops responding or crashes repeatedly
End the program:
1.Press <Ctrl><Shift><Esc> simultaneously.
2.Click the Applications tab and select the program that is no longer responding.
3.Click End Task.
Check the software documentation.
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier version of Microsoft Windows
Run the Program Compatibility Wizard:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments.
1.Click Start → Control Panel→ Programs→ Programs and Features→ Use an older program with this version of Windows.
2.In the welcome screen, click Next.
3.Follow the instructions on the screen.
Other software problems
Back up your files immediately.
Use a
Save and close any open files or programs and shut down your computer through the Start menu.
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive pop- up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an
Run the ePSA diagnostics:
If all tests run successfully, the error condition is related to a software problem.
CHAPTER 5: TROUBLESHOOTING
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