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CHAPTER 5: TROUBLESHOOTING

Other software problems

Back up your les immediately.
Use a virus-scanning program to check the hard drive, or CDs.
Save and close any open les or programs and shut down your computer
through the Start menu.
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive pop‑
up advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti‑virus program that
includes anti‑spyware protection (your program may require an upgrade) to scan
the computer and remove spyware.
Run the ePSA diagnostics:
If all tests run successfully, the error condition is related to a software problem.
Software Problems

A program stops responding or crashes repeatedly

End the program:
Press <Ctrl><Shift><Esc> simultaneously. 1.
Click the 2. Applications tab and select the program that is no longer
responding.
Click
3. End Task.
Check the software documentation.
If necessary, uninstall and then reinstall the program.

A program is designed for an earlier version of Microsoft Windows

Run the Program Compatibility Wizard:
e Program Compatibility Wizard congures a program so that it runs in an
environment similar to an earlier version of Microsoft Windows operating system
environments.
Click 1. Start → Control Panel→ Programs→ Programs and Features→
Use an older program with this version of Windows.
In the welcome screen, click
2. Next.
Follow the instructions on the screen.
3.