If failures are detected during ePSA, write down the error code(s) and contact Alienware (for more information, see “Contacting Alienware“ on page 70).
If the ePSA completes successfully, the following message appears “Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).”
If you are experiencing memory issues, press <y>, else press <n>. The following message appears: “Enhanced
Answers to Common Problems
Computer Startup Problems
The computer fails the POST
The Power On Self Test (POST) ensures that the computer meets all the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process. If the computer passes the POST, the computer will continue to start normally. However, if the computer fails the POST, the computer will generate a single beep to indicate a general failure and an error message will be displayed. For assistance, contact Alienware Technical Support (see “Contacting Alienware” on page 70).
The computer stops responding or a solid blue screen appears
CAUTION: You might lose data if you are unable to perform an operating system shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds to turn off, your computer, and then restart it.
NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen.
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CHAPTER 5: TROUBLESHOOTING
