Amana XRSS267BW, XRSS687BB Before Calling Service, Topic, Possible Cause, Solution, Operation

Before Calling Service

OPERATION

TOPIC	POSSIBLE CAUSE	SOLUTION
Food temperature	Door is not closing properly.	Refrigerator is not level. See Installation Instructions for details
appears too warm		on how to level your unit.
		Check gaskets for proper seal. Clean, if necessary, according to
		cleaning instructions in Owner’s Manual.
		Check for internal obstructions that are keeping door from
		closing properly (i.e. improperly closed drawers, ice buckets,
		oversized or improperly stored containers or foodstuffs, etc.).
	Controls need to be adjusted.	See the controls section in your Owner’s Manual for assistance
		in how to adjust your controls.
	Condenser coils are dirty.	Clean according to cleaning instructions in your
		Owner’s Manual.
	Rear air grille is blocked on models	Check the positioning of food items in refrigerator to make
	over 60 cm deep.	sure grille is not blocked. Rear air grille is located behind
		crisper drawers.
	Door has been opened frequently,	Reduce time door is open. Organize food items efficiently to
	or has been opened for long periods	assure door is open for as short a time as possible.
	of time.
		Allow interior environment to adjust for period the door has
		been open.
	Food has recently been added.	Allow time for recently-added food to reach refrigerator or
		freezer temperature.
Refrigerator has an odor	Compartment is dirty or has odor-	Refer to odor removal instructions in Owner’s Manual.
	causing food.
	Air filter (some models) needs to	Change air filter.
	be changed.
Water droplets form on	Check gaskets for proper seal.	Clean, if necessary, according to cleaning instructions in
outside of refrigerator		Owner’s Manual.
	Humidity levels are high.	Normal during times of high humidity.
	Controls require adjustment	See the controls section in your Owner’s Manual for assistance
		in how to adjust your controls.
Water droplets form on	Humidity levels are high or door has	See the controls section in your Owner’s Manual for assistance
inside of refrigerator	been opened frequently.	in how to adjust your controls.
		Reduce time door is open. Organize food items efficiently to
	Check gaskets for proper seal.	assure door is open for as short a time as possible.
		Clean, if necessary, according to cleaning instructions in
		Owner’s Manual.
Refrigerator or ice maker	Normal operation	Refer to “Noise” section of Before Calling Service in your
make unfamiliar sounds		Owner’s Manual.
or seems too loud
Deli/Crisper System and/or	Contents of drawer, or positioning of	Reposition food items and containers to avoid interference with
crisper drawers do not	items in the surrounding compartment	the drawers.
close freely	could be obstructing drawer
	Drawer is not in proper position	See section on Deli/Crisper System and/or crisper drawer
		section for proper placement.
	Refrigerator is not level.	See Installation Instructions for details on how to level your unit.
	Drawer channels are dirty or	Clean drawer channels with warm, soapy water. Rinse and
	need treatment.	dry thoroughly.
		Apply a thin layer of petroleum jelly to drawer channels.
Refrigerator runs	Doors have been opened frequently	Reduce time door is open. Organize food items efficiently to
too frequently	or have been opened for long periods	assure door is open for as short a time as possible.
	of time.
		Allow interior environment to adjust for period the door has
		been open.
	Humidity or heat in surrounding area	Normal operation
	is high.
	Food has recently been added.	Allow time for recently-added food to reach refrigerator or
		freezer temperature.
	Unit is exposed to heat by	Evaluate your unit’s environment. Unit may need to be moved
	environment or by appliances nearby.	to run more efficiently.
	Condenser coils are dirty.	Clean according to cleaning instructions in your
		Owner’s Manual.

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