Ampro Corporation 420 Appendix A Technical Support, Contacting Support, Getting Updates, Method

Appendix A Technical Support

Contacting Support

Ampro Computers, Inc. provides a number of methods for contacting Technical Support listed below in Table A-1. Requests for support through the Virtual Technician are given the highest priority, and usually will be addressed within one working day.

•Ampro Virtual Technician – This is a comprehensive support center designed to meet all your technical needs. This service is free and available 24 hours a day through the Ampro web site at http://ampro.custhelp.com. This includes a searchable database of Frequently Asked Questions, which will help you with the common information requested by most customers. This is a good source of information to look at first for your technical solutions. However, you must register online before you can log in to access this service.

Personal Assistance – You may also request personal assistance by going to the "Ask a Question" area in the Virtual Technician. Requests can be submitted 24 hours a day, 7 days a week. You will receive immediate confirmation that your request has been entered. Once you have submitted your request you can go to the "My Stuff" area and log in to check status, update your request, and access other features.

•Embedded Design Resource Center – This service is also free and available 24 hours a day at the Ampro web site at http://www.ampro.com. However, you must be registered online before you can log in to access this service.

The Embedded Design Resource Center was created as a resource for embedded system developers to share Ampro's knowledge, insight, and expertise gained from years of experience. This page contains links to White Papers, Specifications, and additional technical information.

Table A-1. Technical Support Contact Information

Method	Contact Information
Virtual Technician	http://ampro.custhelp.com
Web Site	http://www.ampro.com
Standard Mail	Ampro Computers, Incorporated
	5215 Hellyer Avenue
	San Jose, CA 95138-1007, USA

Getting Updates

This feature is provided for you on the CoreModule 420 Doc & SW (Documentation & Software) CD- ROM and is a hot link to Ampro’s Web site. You can access the latest updates by clicking on Check for Latest Updates in your CD-ROM’s main menu. The link on the CD-ROM takes you to the Ampro web site where the search and compare engine on the web site compares your current CD-ROM to the latest files available on the Ampro web site.

Once you have made a selection of desired type of updated material, the search and compare engine generates a list of the current manuals or software updates not on your CD-ROM and displays this list on the screen for you to view. Once the list is displayed you can select the desired updates or new files from the list you want to download to your PC. You can then printout the updates or files, save it to disk, or store it on a new CD-ROM. This list includes documentation and software updates. However, you must be registered online before you login in to the Ampro web site to access this information.

CoreModule 420 QuickStart Guide 21