Biometric Password Managers
Appendix A: Troubleshooting
Most major problems can be avoided by paying special attention to the NOTES and WARNINGS distributed throughout this document. Other common problems are discussed in this appendix. For support not covered in this document contact support@softexinc.com.
Windows 2000/Windows XP Issues
In Windows 2000 or Windows XP, you cannot use OmniPass to create Windows users. You must first create the Windows user, and you will need administrative privileges to do that. Once the Windows user is created, you can add that user to OmniPass using the same username and password.
Cannot add Windows users to OmniPass
If you experience difficulties adding a Windows user to
OmniPass, you may need to adjust your local security settings.
You can do this by going to Start, Control Panel, Administrative
Tools, and Local Security Settings. Expand Local Policies, expand
Security Options, and
Security Model for Local Accounts. The correct setting should be
Classic - Local Users Authenticate as Themselves.
Cannot add a User with a Blank Password to
OmniPass
If you experience difficulties adding a user with a blank password to OmniPass, you may need to adjust your local security settings. First attempt the procedure explained in the Cannot add Windows user to OmniPass section. If the difficulties persist, then try the following procedure.
Click Start, Control Panel, Administrative Tools, and Local Security Settings. Expand Local Policies, expand Security Options, and
Dialog appears after OmniPass authentication during
Windows Logon
After installing OmniPass on your system, you can choose to logon to Windows using OmniPass. You authenticate with OmniPass (via master password, or an enrolled security device) and OmniPass logs you into Windows. You may, during this OmniPass authentication, see a Login Error dialog box.
This dialog box occurs when OmniPass was unable to log you into Windows with the credentials supplied (username and password). This could happen for any of the following reasons:
Your Windows password has changed
•The network connection is unavailable and the cached credentials could not be used
•You Windows account has been disabled
If you are having difficulties due to the first reason, you will need to update OmniPass with your changed Windows account password. Click Update Password and you will be prompted with a dialog to reconfirm your password.
Enter the new password to your Windows user account and click OK. If the error persists, then it is unlikely the problem is due to your Windows user account password changing. You should contact your network administrator for assistance.
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