Appendix C. Troubleshooting
Before beginning the troubleshooting process, please check the System Requirements found in Chapter 1 have been met. If not, resolve the System Requirement deficiencies before attempting to troubleshoot further.
C.1 Troubleshooting with the Status LEDs
Consult Chapter 1.4 for information on the normal operation of the LEDs. For brevity, this table only shows abnormal or unusual status conveyed by the LEDs.
LEDs | Function | Color | Status | Problem | Suggestions |
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| Description |
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1,2,3,4 | Green | Off | No network connec- | Check network | |
|
|
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| tion | cable connection |
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Wireless | Wireless | Green | Off | No wireless con- | Check network |
(VR2004AC | Status |
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| nection OR no | cable connection. |
only) |
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|
| traffic detected |
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COM | Green | Off | No analog modem | Verify that the | |
| Modem |
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| detected | router is configured |
| Status |
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| for |
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| (see Chapter |
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|
|
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| 2.1.6). Check |
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|
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| network cable |
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| connection |
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WAN | Green | Off | No network connec- | Check broadband | |
|
|
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| tion | modem, check |
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| network cable |
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| connection |
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Status | Router Status | Amber | On | If LED stays on, | |
|
|
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| or router is being | contact Technical |
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|
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| configured | Support. |
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Power | Power | Green | Off | No power to unit | Check power |
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| adapter and source |
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User’s Manual | 55 |
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