Ascaso Factory Basic Quick consultation table, Possible, Causes, problems, ascaso, What to do?

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10. Quick consultation table

Possible			Causes	What to do?
problems
The coffee is not			The coffee machine has not reached	Wait until the on pilot light has
hot.			he proper temperature. Cold	switched off.
			accessories (cup, filter holder)	See general advice. Point 3
				See thermometer		14 (Dream)
T h e c o f f e e			The grind is too thick, and/or it is not	Use special espresso coffee.
comes out very			properly tamped.	Experiment with greater or lesser
			There is insufficient ground coffee.	tamping.
				Fill the filter basket up to the edge.
The coffee is not			The grind is too thick.	Use special espresso coffee.
creamy.			The coffee has not been tamped	Experiment	with	greater or
			enough.	lessertamping.
			The coffee is stale or not of good	Change the coffee type.
			quality.	Use fresh and recently-ground coffee.
The coffee does			There is no water in the reservoir or it	Fill the reservoir or position it properly.
not come out or			is badly positioned.	Turn steam switch off.
it comes out			Steam switch on.	Use special espresso coffee.
very slowly.			The grind is very fine or has been	Experiment with greater or lesser
			tamped too much or/and shower.	tamping. Clean the filter basketor/and
			The filter basket is obstructed.	shower. Clean the appliance. See
			The appliance has limescale buildup.	point 7.
A lot of water is			The coffee has not been properly	Tamp properly.
left in the filter			tamped.	See point 3.
basket		after	There is insufficient coffee in the filter	Increase the amount of coffee in the
m a k i n g		t h e	basket.	filter basket,	up	to the edge.
Coffe
Coffee comes			The filter holder is not positioned	Follow the filter holder adjustment
over the edges			properly.	procedure. Point 3.
of	the	filter	There are remains of ground coffee	Clean the remains of coffee from the
basket			on the edge of the filter basket.	edge of the filter basket before
			The joint of the head is dirty.	positioning it.
			The joint of the head is defective.	Clean the joint with a damp cloth.
				Call the service centre.
The milk is not			The steam tube is blocked.	Clean the steam tube. Use fresh, cold
creamy.			The milk is off .	milk (fridge temperature).
			The milk is hot or lukewarm.	See thermometer		14 (Dream)
The	machine		There is no water in the reservoir. The	Fill the reservoir with water.
makes a lot of			reservoir is not positioned properly.	Adjust the reservoir.
noise.			The water intake is not immersed in	Immerse the tube in the reservoir.
			the reservoir. The coffee is stale or	Use fresh coffee.
			very dry.

*There are no grind, coffee amount or tamping problems with the pod or pod system. Call your technical service for any anomaly.

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