Manuals / AT&T / Communications / Cordless Telephone

AT&T 9370 Case of Difficulty, If the phone does not work at all, check these items first

Models: 9370

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IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below.

For Customer Service, visit our website at www.telephones.att.com or call

1 800 222–3111.Please retain your receipt as your proof of purchase.

If the phone does not work at all, check these items first:

•Make sure the power cord is plugged into the base and an electrical outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack.

•If the phone does not beep, or beeps four times when you press P, the battery pack might need recharging or replacement.

•If the battery does not charge after six hours, replace it with Replacement Battery 3500 (SKU# 90817).

•Make sure the battery pack is installed correctly.

If the above suggestions do not solve the problem, try re-initializing the handset and base (see “To re-initialize the handset and base”).

If you have no dial tone:

Check all the previous suggestions. If you still do not hear a dial tone, disconnect the phone and try another phone in the same jack. If there is no dial tone on that phone either, the problem is probably in your wiring or local service.

If you hear a two-beep signal when you try to use the handset:

•The handset and base are not communicating properly. You might be out of range. Move closer to the base and try again.

•If moving closer to the base does not help, follow the directions below to re-initialize the handset and base.

To re-initialize the handset and base:

1Disconnect the power to the base.

2Remove the handset battery pack.

3Wait at least 15 seconds.

4Insert the handset battery pack.

5Connect the power to the base.

6Put the handset in the base to re-initialize.

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AT&T 9370 Case of Difficulty, If the phone does not work at all, check these items first, If you have no dial tone

Contents

Revised 6/12/00 Advanced American Telephones. All rights reserved Contents Page Before YOU Begin About Caller ID with Call WaitingAbout Home and Local Area Codes Installation Before You InstallTable/Desk and Wall Installation Install the handset batteryConnect the telephone line cord Feature Setup Message Window Display for Feature SetupSoftkeys Telephone Feature Setup Dial ModeHandset Ringer Off / Battery Save Handset RingerCaller ID Feature Setup Program Home and Local Area CodesCaller ID with Call Waiting Call List OptionsAnswering System Feature Setup Select Your Announcement Ring Select / Toll SaverAudible Message Alert Change Remote Access Code Priority Call SignalChange Priority Calling Code Review Feature Settings Record Your Announcement from the BaseDelete an Announcement Set the ClockCaller Specific Outgoing Announcement Feature Setup Talking Caller ID Feature SetupAnnouncements Outgoing Local Review ADD Enter Number Done Menu Call ID DIR Directory MEM ANS SYS Delete Done Telephone Operation Redial Temporary ToneMute Hold IntercomRecord a Phone Conversation Changing Channels Headset JackSpeaker Base Ringer Volume AT the BasePage/Intercom Handset LocatorTelephone MEMORY/DIRECTORY Store a Number in MemoryStore a Pause in a Memory Number Store a Name with a Memory NumberReplace a Stored Number Store a Number and Name from Call History View Memory NumbersDelete Memory Numbers Edit Memory NumbersPriority Ring Numbers Dial a Memory Number from the HandsetDial a Memory Number from the Base Audible Indicators Answering System OperationAbout Mailboxes Announcement Play/SilentAnswering Calls Call Screening/InterceptAnnouncement Bypass Record a MemoListen To, Save & Delete Messages Function ButtonMessage Window Display CL ↔ AOCall Screening Connect with the Answering SystemFrom the Cordless Handset From a Touch Tone PhoneRemote Access Commands Function CommandEnd remote access call Audible Signals Voice Help MenuCall Waiting Incoming Call HistoryMemory Match Caller ID Operation Review Call HistoryDisplay Dial Delete Call Records from Call History Delete a Specific Call RecordCaller ID Display Messages Delete All Call RecordsOperating Range Battery Life Charge the Handset Battery PackBatteries Batteries Replace the Handset Battery Pack Case of Difficulty If the phone does not work at all, check these items firstIf you have no dial tone To re-initialize the handset and baseIf you hear noise or interference when using the phone If the phone does not ring when you receive a callIf the caller’s name or phone number is not displayed If speakerphone conversation sounds distorted If messages are incompleteIf you have difficulty hearing messages If CL appears in the Message Window If your outgoing announcement isn’t clearIndex Index Remote Commands Answering SystemRemote Command Press