KM0832 User Manual
Troubleshooting
General
Problem | Solution | |
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I can’t use the KA9222 or | The KM0832 does not support these two console | |
KA9272 Console Modules | modules. Instead, use the KA9222A, KA9272A, and | |
with the KM0832. | KA9233 Console Modules with the KM0832. | |
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The KVM console monitor | 1. Verify that all cables are securely connected and in | |
does not display and there | good condition, including those of the console mod- | |
is no response to keyboard | ules, KVM adapter cables, and Cat 5 cable. | |
and mouse input. | 2. Upgrade the firmware for the KVM adapter cables. | |
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I can’t use the KA9222A | 1. Verify that the username and password are correct. If | |
and KA9272A Console | after verifying that the username and password are | |
Modules to login to the | correct you still cannot login, then follow Step 2. | |
KM0832. | 2. Upgrade the firmware version of the console modules. | |
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I can’t use an Ethernet hub | Although Cat 5 cable is used to connect the console | |
to connect the console | modules and KVM adapter cables to the KM0832, it does | |
modules and KVM adapter | not support the Ethernet protocol; thus, you cannot use | |
cables to the KM0832. | an Ethernet hub to connect them. | |
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The password for the | ||
default super administrator | ||
account needs to be reset. |
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I upgrading the firmware, | ||
but some of the modules |
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were not upgraded |
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successfully. |
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The firmware upgrade | ||
process was prematurely | ||
aborted and now some of |
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the modules are |
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inoperable. |
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I can't upgrade the | Make sure that you have selected the correct firmware | |
firmware version. | upgrade package and try again. When upgrading the | |
| firmware through the KM0832 Administrator Utility, use a | |
| firmware upgrade package with an FW extension. When | |
| the system is unavailable due to a system failure, use a | |
| firmware upgrade package with an EXE extension to | |
| reinstall the firmware. (See Upgrading Firmware, | |
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I can't access the KM0832 | 1. Perform a system reset (see SYSTEM RESET Button, | |
either through the OSD or | ||
the KM0832 Administrator | 2. Reinstall the firmware (see Upgrading Firmware via | |
Utility. | ||
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