Appendix

 

 

 

 

 

 

 

 

 

 

Problem

Resolution

 

 

 

 

Under Vista, after I open

This is a result of Vista’s UAC (User Account Control).

 

the WinClient ActiveX

There are two methods to resolve this problem:

 

viewer and try to mount a

1. If you are your client computer’s administrator, open

 

driver or removable disk, I

your browser by right clicking its icon and choosing Run

 

get a “Driver not ready”

 

as... then choose to run the browser with the administra-

 

message.

 

tor account.

 

 

 

 

2. If you are not your client computer’s administrator, you

 

 

must ask your client computer’s administrator to disable

 

 

UAC.

 

 

 

 

The Java Applet and Java Client AP

Problem

Resolution

 

 

 

 

I can't connect to the KVM

1. The latest Java version must be installed on your cli-

Over the NET™ switch.

ent computer.

 

2. Check if you need to specify the Program port along

 

with the IP address. See Java Client AP Login,

 

page 42 for details

 

3. Close Java reopen it, and try again.

 

 

 

I have installed the latest

There may be issues with the latest version because it is

Java JRE, but I am having

so new. Try using a Java version that is one or two

performance and stability

versions earlier than the latest one.

problems.

 

 

After upgrading the

Log out. Delete your Java temporary internet files as

firmware, after logging in

follows:

with the Java Applet Viewer

1. Open Control Panel → Java.

or the Java Client AP, the

 

 

switch appears to still be

2. In the Temporary Internet Files section, click Settings.

using the old firmware

3. In the Disk Space section, click Delete Files.

version.

4. In the dialog box that comes up, click OK.

 

 

 

 

The national language

Change the keyboard language of your client computer to

characters that I input do not

English-UK.

appear.

 

 

Use the KVM Over the NET™ switch’s On-Screen

 

 

Keyboard and set the on-screen keyboard to the same

 

language that the other system is using. (See The On-

 

Screen Keyboard, page 76.)

 

Java performance

Exit the program and start again.

deteriorates.

 

 

Pressing the Windows Menu

Java doesn't support the Windows Menu key.

key has no effect.

 

 

 

 

 

When I try to Add a folder to

In the folder selection entry field, enter the root directory

be mounted as a virtual

of the folder you want to add. After that, the folders

media drive, I can’t select

contained under the root directory will display. You can

the folder. My only choice is

now navigate to the folder you want to select.

Desktop.

 

 

232