| Appendix |
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Virtual Media |
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Problem | Resolution |
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Virtual Media doesn’t | The remote server’s mainboard does not support USB. If |
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work. | there is a newer firmware and BIOS version for the remote |
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| server’s mainboard – one that supports USB – get it from |
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| the manufacturer and upgrade the server’s mainboard |
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| firmware and BIOS. |
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There is no Virtual Media | 1. Virtual Media only supports devices connected with |
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icon on my Control | KA7166 / KA7168 / KA7169 / KA7175 / KA7176 / |
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Panel. | KA7177 KVM Adapter Cables on |
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| the NET™ switches. |
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| 2. You must be have Administrator privileges on your client |
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| computer. (This is a Windows limitation.) |
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I can’t boot my remote | Your remote server’s BIOS doesn’t support booting from a |
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server from my Virtual | USB drive. Get the latest firmware and BIOS version for |
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Media drive. | your mainboard from the manufacturer and upgrade your |
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| mainboard BIOS. |
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If I connect a USB floppy | USB floppy drives have two types of format: UFI and CBI. |
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drive to a remote server, | Both can be used for OS level virtual media functions, but |
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it can boot the remote | currently only UFI is supported for BIOS level (such as |
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server. But, if I map it to | boot) functions. |
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the remote server as a |
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Virtual Media drive, it |
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cannot boot the remote |
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server. |
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I cannot mount a Folder | If the actual Folder is formatted with the FAT16 file system, |
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as a Virtual Media | it cannot be mounted if its size exceeds 2GB. |
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device. |
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Web Browser |
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Problem | Resolution |
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After upgrading the | The switch is using the new firmware version but the |
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firmware, after logging in | browser is displaying a page that is stored in its cache. |
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with my web browser, the | Simply log out and clear your browser’s cache. |
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switch appears to still be | IE: Tools → Internet Options → Temporary Internet |
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using the old firmware | Files → Delete Files |
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version. |
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| Firefox: Tools → Clear Private Data |
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Firefox only opens the | The WinClient ActiveX Viewer requires ActiveX. Since |
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Java Applet Viewer. It | Firefox doesn’t support ActiveX only the Java Applet Viewer |
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doesn’t open the | is available. |
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WinClient ActiveX |
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Viewer. |
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