Appendix

 

 

 

 

Mouse Problems

 

 

 

Problem

Resolution

 

 

Mouse and/or Keyboard not

Check that your KVM Adapter Cable’s firmware version

responding.

is the same as the version stored in the switch’s Main

 

firmware. See Firmware Upgrade Recovery, page 186

 

for details

 

 

 

Unplug the cable(s) from the console port(s), then plug it/

 

them back in.

 

 

Mouse movement

There is too much data being transferred for your

extremely slow

connection to keep up with. Lower the video quality (see

 

Video Settings, page 66) so that less video data is

 

transmitted.

 

 

There are two mouse

You can select another pointer type. See Mouse Pointer

pointers after the remote

Type, page 78 for details

server is accessed.

 

 

 

When the mouse pointer is

Recall the Control Panel and immediately change the

in Single Pointer mode, I

pointer to Dual mode.

can’t access the Control

 

Panel.

 

 

 

Why is there a Dual Pointer

When you are not in Mouse DynaSync Mode, you need

mode?

the two pointers so that you know the remote server

 

pointer is actually at the location you think it is at.

 

Otherwise, you might perform a mouse operation and

 

because of net lag the remote server pointer may not be

 

at the location that your client computer pointer is at.

 

 

Mouse pointer confusion

If you find the display of two mouse pointers (local and

 

remote) to be confusing or annoying, you can use the

 

Toggle Mouse Display function to shrink the non-

 

functioning pointer. See Toggle mouse display, page 58,

 

and Mouse Pointer Type, page 78.

 

 

When I log in with my

1. Check the status of the Mouse Sync Mode setting

Windows system, the local

(see Mouse DynaSync Mode, page 80). If it is set to

and remote mouse pointers

Automatic, change the setting to Manual and refer to

do not sync.

the information for Manual Mouse Synchronization on

 

 

page 81.

 

2. If you are in Manual mode, use the AutoSync feature

 

(see Video Settings, page 66), to sync the local and

 

remote monitors.

 

3. If that doesn't resolve the problem, use the Adjust

 

Mouse feature (see Adjust mouse, page 58) to bring

 

the pointers back in step.

 

4. If the above fails to resolve the problem, refer to

 

Additional Mouse Synchronization Procedures,

 

page 249, for further steps to take.

 

 

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