Error and Status Messages

Error and Status Messages

Note:

This section describes error and status messages only for those IP telephones having a display. For error and status messages related to installing a 4601 IP Telephone, see Troubleshooting the 4601 IP Telephone on page 71.

The 4600 Series IP Telephones issue messages in English only. The IP telephones also display messages from the switch, which can issue messages in the local language outside the United States.

Most of the messages in Table 2 display only for about 30 seconds, and then the telephone resets. The most common exception is Extension in Use, which requires manual intervention.

Table 2: Possible Error and Status Messages During Installation of 4600 Series IP Telephones

MessageCause/Resolution

Bad Router CAUSE: The telephone cannot find a router based on the information in the DHCP file for GIPADD.

RESOLUTION: Change administration on DHCP, as indicated in the 4600 Series IP Telephone LAN Administrator Guide.

Checksum error CAUSE: Downloaded application file was not downloaded or saved correctly.

RESOLUTION: The telephone automatically resets and attempts to re-initialize.

DHCP: CONFLICT CAUSE: At least one of the IP address offered by the DHCP server

*to program conflicts with another address.

RESOLUTION: Review DHCP server administration to identify duplicate

IP address(es).

Discover

CAUSE: The 46xx telephone is attempting to discover (and register

aaa.bbb.ccc.ddd

with) the gatekeeper at IP address aaa.bbb.ccc.ddd.

 

RESOLUTION: If this message appears for more than a few seconds,

 

especially if the IP address keeps changing, the telephone is unable to

 

contact the gatekeeper. Have the LAN Administrator verify network

 

connectivity between the telephone and the gatekeeper. Alternately,

 

revise the gatekeeper addresses in the DHCP/TFTP files in accordance

 

with the 4600 Series IP Telephone LAN Administrator Guide to point to

 

different gatekeepers.

 

 

 

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Issue 2.2 April 2005 67

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Avaya 4606, 4602SW, 4612, 4620SW, 4601, 4610SW manual Error and Status Messages, Aaa.bbb.ccc.ddd

4602, 4602SW, 4620SW, 4601, 4612 specifications

The Avaya 4606 is a versatile and robust IP desk phone designed primarily for business environments that require reliable communication solutions. Part of Avaya's 4600 series, this model integrates advanced technology with user-friendly functionality, accommodating the needs of both everyday users and IT managers.

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